March 2024 by Giacomo Fontana
Great experience with Ben!
March 2024 by Joanna Lloyd
Very helpful staff. Knowledge of stock good. Efficient
January 2024 by Lara Collette Drury
Great shop ! All the staff were helpful and knowledgeable about style and fit,
November 2023 by Ambre ´
Bad customer service. We needed to do a return, and the person at the register (he was man with long hair and a beard) refused it without even looking at the receipt, saying that we bought it from an outlet and that we needed to go to an outlet store to return it. We didn?t buy that item from an outlet! He was very unhelpful! We went to another Levi?s that same day, in central London, and our return was accepted without any issues. This was clearly a lie (it?s not even mentioned on the receipt). We are regular customers at Levi?s but we will never come back to that branch!
August 2023 by Spyridon Bissas
Amazing service, especially the young Greek bloke went above and beyond to help.
August 2023 by Shanice S.
Visited last weekend and all the staff are really diligent, friendly and hardworking! I would definitely come again.
July 2023 by Annette Meadows
Very helpful young person in womens department
July 2023 by Tom Ryan-Elliott
Brilliant customer service but over the price compared to many of the other stores around for simply jeans.
July 2023 by Julian Thomson
Very helpful and friendly staff. Easy to find what you want.
June 2023 by Lucas Woods
Not a whole lot of stock, but the staff was very friendly and helpful!
April 2023 by Juliana Lôbo
I decided to buy a 501 today after almost 20 years since I had last bought a jeans from Levi?s. Luckily, I had Marcelo helping me to find the perfect one. He was absolutely great and friendly. Great customer services! I will be definitely coming back to this shop ! Thank you so much, Marcelo.
April 2023 by Arun R
Wasted journey. Was hounded like I was a shop lifter. Proper on my case. Only came to buy some jeans. The young woman had nothing better to do. Made me feel so uncomfortable. Went home disappointed. Didn't get to try on the jeans I was interested in to see if they fitted before I pay over £100. Will never come back to this shop again. Didn't want to buy online and be disappointed again. So thanks for that.
April 2023 by Kathy Annette Glück
Super helpful and friendly staff. So refreshing!
March 2023 by Joel B
Racist, Rude and Damaged my jeans (Thomas at Levi?s Covent Garden, London)I am writing so you will be aware and Levis too, about the service I received at this store ?Levi?s Covent Garden. I visited the store on the 25th of Feb 2023 and was assisted by an employee named Thomas. Unfortunately, my experience with Thomas was extremely disappointing and left me feeling disrespected and frustrated.Firstly, Thomas made racist remarks towards me, in his words(I do not get paid enough to serve people like you! (Brown) Take your jeans and leave the store and complaint to customer service), which was completely unacceptable and offensive. This behavior is not only unprofessional but also shows a complete lack of respect for your customers.Secondly, Thomas was extremely rude and unhelpful during my visits both on the 16th Feb and 25th Feb 2023. He seemed disinterested in helping me find the product service I was looking for and was dismissive when I asked him for assistance. I felt like I was inconveniencing him by being in the store.Lastly, Thomas carelessly handled my jeans, which damaged them. This was incredibly frustrating as I had just purchased them and they were in perfect condition before I handed them to him.Overall, my experience with Thomas was completely unacceptable and I would like to see this matter addressed by the company and customers are aware. I hope that they will take the necessary steps to ensure that employees are trained to provide a respectful and professional service to the customers at all times.
March 2023 by Susan Perumalla
Racist, Rude and Damaged my jeans (Thomas at Levi?s Covent Garden, London)This happened with my husband!I am writing so you will be aware and Levis too, about the service I received at this store ?Levi?s Covent Garden. I visited the store on the 25th of Feb 2023 and was assisted by an employee named Thomas. Unfortunately, my experience with Thomas was extremely disappointing and left me feeling disrespected and frustrated.Firstly, Thomas made racist remarks towards me, in his words(I do not get paid enough to serve people like you! (Brown) Take your jeans and leave the store and complain to customer service), which was completely unacceptable and offensive. This behavior is not only unprofessional but also shows a complete lack of respect for your customers.Secondly, Thomas was extremely rude and unhelpful during my visits both on the 16th Feb and 25th Feb 2023. He seemed disinterested in helping me find the product service I was looking for and was dismissive when I asked him for assistance. I felt like I was inconveniencing him by being in the store.Lastly, Thomas carelessly handled my jeans, which damaged them. This was incredibly frustrating as I had just purchased them and they were in perfect condition before I handed them to him.Overall, my experience with Thomas was completely unacceptable and I would like to see this matter addressed by the company and customers are aware. I hope that they will take the necessary steps to ensure that employees are trained to provide a respectful and professional service to the customers at all times.