January 2024 by Jorge Suarez-Casana
Quick help and no fuzz ?
January 2024 by Ismail Ahmed
Ellen and Biongo were super helpful! Great branch to sort out any issues you have!
December 2023 by Panos Karagiannis
Well looked after branch. The customer care provided especially by Ellen is exceptional and makes the difference.
December 2023 by stefania
soo rude for absolute no reason!!!
December 2023 by Aadam Fasiludeen
Went in today, and I was greeted by a lovely woman called Ellen. Now if were being brutally honest here, Ellen has most possibly given me the best service I have ever received in Lloyds Bank. She was; kind, caring, dedicated to meeting my customer needs. To top this of she managed to meet all my needs within 5 minutes of being in the branch. Lloyds Bank do not only need more people like Ellen but the world does too. Great work and service by Ellen. Long Live Ellen.
December 2023 by Ryan Mitchell
Teller: I?m sorry, the address on your drivers license doesn?t match the address we have on file in your account. Therefore, we cannot complete this transfer. That is why we always recommend bringing a passport.Me: That doesn?t make sense. I?m allowed to own more than one property. Also, passports don?t have addresses on them, so what is the point of using a passport?Teller: Those are the rules, I?m sorry I have to cancel this transfer.Typical conversation with anyone at this bank? nothing makes sense.
December 2023 by Sav
Staff are shockingly lazy.. couldn't complete transfer as my address wasnt matching my id card and was told to bring passport which should hopefully then allow it to work but she said it's not guaranteed. I went into another branch in Orpington the day after and took all the required id, however she didn't even need it and all she asked for my bank card for verification.
October 2023 by Jovana Marovic
Super grateful to Ellen today who was amazing during a very stressful situation. She is so kind, competent and understanding. This is a wonderful branch with staff who go out of their way to help! Thank you Ellen and the team - you were just wonderful!
October 2023 by Avnish Sethi
phenomenally supportive experience at the Branch yesterday, by all the staff, in particular by a lady named Ellen. I was on the phone with the fraud team at Lloyds for over 4hours and she waited with me, chatted to me whilst giving me some water, a snack and somewhere to sit. They should reopen more branches when the staff are as friendly and helpful as that!
October 2023 by Chantel Kesse
I spoke to Ellen at the cheapside branch. She was outstanding and smart. She helped me with my query within few minutes. She needs to be awarded for her good work done. Well done Ellen
October 2023 by Zaara Oomerjee
Amazing encounter with Ellen today she really helped me out so grateful that I met her today glad to see humanity is still here ?? SHOUTOUT TO THE SWEETHEART ELLEN from Gants Hill station today x
October 2023 by Anastasija Baravikova
The slowest experience i had in my life ever. Not enough staff available, and the ones who are available are not capable to do their job quickly
October 2023 by Pedro Santos
That's the best Lloyd's bank in London, very professional people, and they are fast, shah help me a lot thanks. ?
September 2023 by JoseLeitao
I was welcomed by an extremely rude lady she was quite racist, I think you should revisit the old hags you're employing there:)
September 2023 by Ruth Commins
I had the best banking experience I have ever had at this branch with the help of Ellen. I?ve had issues for over a month, and she sorted them all out in one trip. Couldn?t have asked for more!
