January 2024 by Qianduo Liu
When there and a lady helped with my enquiry, very efficient and actually left message to keep up with my enquiry. Didn't ask her name but hope she has a nice day!
December 2023 by AmadA
Everything is just 3rd party call centres you can?t actually speak to a person that actually works there
October 2023 by Zihan Huang
terrible service terrible attitude terrible stafd
August 2023 by Rashaad
Not sure if it?s just understaffed or super slow but coming in to unlock my account after it got locked for a deposit payment processing. Can?t do anything online. Have to come in person and deal with a rather slow support process. Have had the account for a month and just consistent challenges with managing the account. Overall just doesn?t seem fit for online or quick banking services and requires a lot of patience to deal with. If you?re comfortable with / accustomed to online banking I?d suggest trying Barclays instead.
August 2023 by Ayhan Uyanlar
I am extremely grateful for the exceptional service I received at Lloyds Bank's Strand branch. The branch manager, Deborah, and the incredibly helpful banking consultant Gosia went above and beyond to assist me in opening a business account. Their unwavering commitment to helping customers, combined with their patience, truly impressed me. I want to express my gratitude to Deborah and Gosia for their remarkable assistance. I highly recommend Lloyds Bank's Strand branch to anyone seeking outstanding service and a supportive banking experience.
April 2023 by Balmain Pay
I have been a loyal customer of your bank for several years, and I am disappointed with the recent treatment I received from your staff.During my last visit to the branch, I encountered a few employees who were rude and unprofessional. They seemed disinterested in assisting me and did not provide me with the level of service I have come to expect from Lloyds Bank. I felt disrespected and frustrated with their behaviour.I understand that customer service is a crucial aspect of the banking industry, and I expect your employees to treat all customers with respect and professionalism. However, the behaviour of these particular employees has left a negative impression on me.
December 2022 by Adrianne F
A special thank you for outstanding personal service by Tony James and Irene Roberts for tirelessly working to fix a complicated international transfer. Their patience and friendly manner every time I go into the bank will keep me a customer.
December 2022 by Rob Longley
Walked in with a payment issue and was delighted with the service from Mary. Tony was there, too, and very friendly. Can?t be easy in these challenging times.
December 2022 by qiaofeng wang
Rubiiiish bank don?t solve any problems
November 2022 by Janet Foley
Very helpful staff
November 2022 by Jessica Van Brummelen
We're internationals and needed to get a bank account set up. Anthony James ("Tony") at this branch was an incredible help! Can't thank him enough for going above and beyond for us (including staying after hours ??). Thank you!
November 2022 by Sadia Abbas
It's been more than a month i have applied for bank account. I ordered debit card twice but still haven't received my debit card even not in a month.
October 2022 by Richard Jones
I had to make two non-routine transactions recently and the team here could not have been more helpful. Full marks and 'shout out' to Mary!
August 2022 by Ren P
Staff very helpful, manager however rude and aggressive.
July 2022 by Nikki
Had the worst experience at this branch today. Came in a week before to settle opening up my bank account and had minor problems due to the nature of the arrangement of my name as I am an international student. Came back today to finally get my bank account open and instead of just letting me know a missing document I needed, the lady that assisted me gave me a lecture on how the arrangement of my name is wrong and that it doesn?t fit into the culture in the UK, despite it being OFFICIALLY processed via the UK VISA and printed on my BRP. Extremely rude lady and unpleasant with no awareness of how rude she was to mention that the way my name works does not fit the proper naming system here. Regret not getting her name so I could give an official review into the customer service. Don?t ever visit this branch, lousy.
