March 2024 by sagar bathija
Had a terrible experience with this store. Tried to return a shoe within 24 hours due to it being the wrong size and was told by the SAME sales associate that sold me the shoe that she didn?t recognize me nor could they do anything to process the return. The way I was handled as a customer was lacking decency.
March 2024 by Duke
Thoroughly disappointed with the shopping experience at Loake, especially as a person who considered themselves to be a loyal customer.Not only did the store not have much of a boot selection in my size and fit (standard), they had nothing of my size in stock nor took the opportunity to offer ideas like arranging for products to be delivered to my house or the store. A wasted trip.The only upside is the sales person was nice enough and pointed me in the direction of other brands in the immediate vicinity I should look at. Not sure I will be going out of my way again.
February 2024 by xz408
Salesperson (a rotund South Asian man whose name I can't recall) was unnecessarily rude in the most bizarre way ? when I walked in, he was trying (and failing) to impress another customer by suggesting that Jermyn street is the "finest street in London, with the finest customers, present company excluded" (clearly referring to me, who had just walked in and hadn't spoken to anyone). Managed to lose two customers with one confusing utterance of an insult, as the other guy was visibly taken aback as well.Otherwise he talked a lot, but said nothing of value and seemed a bit thick ? essentially repeating platitudes on British quality, and some irrelevant ramble about the cost of living crisis, and in between taking odd jabs at my sneakers for no reason whatsoever, without actually addressing why their shoes are better value than Barker's next door at a lower price point, or Crockett and Jones.The stockboy was much more helpful.
February 2024 by Attila Gulyás
Beautiful shop, and a great overall shopping experience. I arrived pretty close to closing yet the team was very keen on helping me. Daniel looked after me, and his expertise and advice was priceless.
January 2024 by Amirhossein Saberi
They have a lot of shoes options and staff are friendly
January 2024 by michael finglas
Beautiful shoes
November 2023 by Philippa Hood
After buying a pair of loake tuxedo shoes at the jermyn store - i was pleasantly surprised with a promotion to receive a complimentary belt - winning. i was startled by store assistant Sanjay?s lack lustre customer service when he had put the transaction through incorrectly and therefore informed me i wouldn?t receive the promotion - too bad. When i enquired - he said reluctantly that he could refund the transaction to put the promotion through correctly - it seemed to pain him to offer this. When i explained i was an international traveller and this would put me at a further disadvantage with transaction / exchange rate fees to refund and recharge - he shrugged his shoulders and he / and the manager said ?there?s nothing we can do? and walked off. Poor form loake jermyn st. It ruined what should have been a memorable wedding experience.
August 2023 by Alan Green
Usually an amazing store with helpful staff, however, today was a bit different. Particularly rude, patronising and unhelpful salesperson. Such a shame because the staff have been so friendly and caring in the past. I have read similar reviews about a particular salesperson so I wonder if it is the same one. Hopefully they can work on their attitude and learn to treat returning, loyal customers with respect.
July 2023 by Alexandros Fanourgiakis
I thank you so much for making my most precious moment so beautiful and comfortable!I bought a pair of shiny leather shoes for my wedding, a handmade shoe of exceptional elegance, style and, on top, very affordable price. This type of shoes in general are quite notorious for hurting your feetI wore my Loake for more than 10 hours, they were so light and my feet next day were as fine as if I was wearing my trainers. I also greatly appreciated the fact that the staff did not urge me to buy, but advised me to take my time to decide and come back. They risked losing money out of respect for the client and this is very rare.Excellent in every way, highly recommended.
July 2023 by Leon Fisseler
Came here at 3:30PM this Sunday (02/07). Salesman was incredibly rude and patronizing to the point we had to leave the store. Would definitely not recommend shopping here.
June 2023 by Bala Kalyanasundaram
Excellent customer service. I forgot the name of the gentleman there, but, he was super nice guiding me to buy the suede chukka boots and how to maintain them. Awesome experience and I really hope to enjoy the shoes for a long time ;-)
June 2023 by Teo Zhi Sheng
Had an amazing shopping experience at Loake with very helpful staff, especially Daniel! Gave very good recommendations on material, colour, size etc. Visited the shop twice and felt right at home each time.
June 2023 by T Farrell
Shoes as always are great. Staff were extremely friendly and helpful.
May 2023 by Yuvi Gadham
Loake Shoemakers on Jermyn Street is an embodiment of British elegance and timeless style. This family-run business has been crafting high-quality footwear for over 130 years, and their commitment to excellence shines through in their Jermyn Street store.The store features a wide selection of Loake's handcrafted shoes, from classic oxfords and brogues to more casual loafers and boots. Each pair is beautifully made, with attention to detail and quality that's immediately noticeable. Whether you're seeking a dress shoe for a special occasion or durable everyday footwear, Loake offers a blend of style, comfort, and craftsmanship that's hard to beat.The store itself exudes a sense of charm and heritage, matching the brand's long-standing reputation. The staff are incredibly knowledgeable and provide excellent service, taking the time to ensure you find the perfect fit and style.Loake Shoemakers is a testament to traditional shoe crafting techniques and quality. For anyone seeking a stylish, durable, and expertly crafted pair of shoes, it's well worth a visit. It's not just about buying a pair of shoes, it's about investing in a piece of lasting quality.
May 2023 by Hin Chua
I feel compelled to write about my outstanding experience at the Jermyn Street branch. I dropped by at the end of the week to colour match a couple of shades of shoe cream for my Loake boots. After being patiently assisted by Dave and Sanjay, I was getting ready to pay at the till when Dave mentions "no charge". They absolutely didn't have to do that but they did, so thank you from a happy customer!
