June 2023 by Elisa Ribeiro
I?m almost 9m pregnant and went to M&S Bexleyheath today for some bits and pieces with my elderly mum and 2years old daughter.Before leaving the store, a member of the staff grabbed a pack of £1-2 biscuit from my 2 year old daughter?s hand as if she was a criminal. But it wasn?t enough that my daughter started crying with the brutality, the woman continued to disrespect both my elderly mum and a crying toddler until I intervened. Even the security of the store had to intervene on our behalf, against the agressive woman.Our shopping was expensive, I would never knowingly leave the shop without paying for items that cost basically nothing. It was a honest mistake from a 9m pregnant mum who didn?t realised her 2y old kid had grabbed something without paying.Whilst it?s obviously fine for the staff to call our attention for the items that were not paid for, there is NO excuse for this woman to act like she did. She was not dealing with a grownup hiding expensive products under his jacket, but a 2 year old kid?I hope no one goes through through what we did.Clearly M&S is not training their staff. I?ve made a formal complaint and asked for the cctv recording as I do intend to move this forward seriously.
June 2023 by Kate
I recently had breast surgery and I purchased post surgery bras before the surgery at the Hempstead valley branch. I was told that if needed i would be able to swap the bras after the surgery, Anyone that has had breast surgery knows that until everything settles down post surgery due to swelling etc you cannot be sure of the size your breasts will be. Due to working in Bexleyheath I attended the Bexley branch to swap one of the bras i had bought ( the other one I had bought was ok, so i was going to swap the one I had to another one of them) I was told however, that it was out of the returns time. I reminded them that I only wanted to exchange, not refund ( the bra still had all its tags etc) and explained about the surgery and swelling period etc but despite talking to a manager they refused to help. Therefore, I would not recommend buying post surgery bras from this store for this reason , in fact I will not buy anything from this store moving forward. It is of note that when I returned to the Hempstead valley branch I had no issues swapping the bra and was not questioned there at all.
May 2023 by Terry Potter
Sorry to see that the Tuna and spring onion melt is no longer on the menu at the cafe. More and more their cafe is becoming like a fast food restaurant with little unhealthy options.
April 2023 by Hassan Miah
Fitting room our of order.... i like to try my cloths before i buy but always advise to go home and intrim mananger in place only on staff lovley lady.
April 2023 by Nikita King
Today on Mother?s Day I received dead flowersThat really upset meI have shopped with M & S for years never needed to complainBut today spoilt my Mother?s Day
February 2023 by Teresa ?Reenie? Collins
Clean cafe, lovely food good service
January 2023 by Ian
Nice shop good range of products on offer.
January 2023 by Beant Kaur Sahota
No respect and manners for customer I felt yesterday. A young man served me and my friend yesterday, he was huffing and puffing, shaking his head. He was happy to serve us then my friend asked why you are doing this behaviour to us? He stared shouting us loudly. We are 50+ ladies, well educated one of us is Teaching Assistant other is working at home for Europa company.It was very upsetting experience yesterday.We had spoken with a lady manager about. Hopefully it would be better and hopeful.
December 2022 by ?????? Zealand
The food is OK., but The employee (women) did not have good attitude toward customer.
December 2022 by Jintana Zealand
The food is OK., but The employee (women) did not have good attitude toward customer.
December 2022 by Dave Samways
Use this branch occasionally staff friendly enough prices par for the course usually use Eltham branch as it's nearer but Bexleyheath is more than ok.
November 2022 by J S Carter
Nice store, good stock levels.
October 2022 by Trevor Sleath
Great range of food.
August 2022 by Duna Star
I enjoy eating and having a coffee in the M&S Cafe. Good choice of good, reasonable prices, very clean and the staff are always friendly and hardworking
July 2022 by Allison Owen
Always have lovely food choices, new products and excellent offers
