January 2024 by Alex Sm
Store looks quite run down. Equipment needs to be updated. Used self service today, tapped my card, and the self service machine had 'Processing' screen for few minutes. Asked the store assistant for help, she was not really helpful, and just advised to use another self service machine. When I asked her if his transaction will go through, and I will be charged twice if the machine will start working again she said she doesn't know. So I stayed there and waited. Eventually, after few more minutes the machine woke up and my transaction was authorised. Guess what the store assistant did? She asked next customer to use the same faulty machine, instead just switching it off. Not good customer service from the store positioning themselves as better quality (and higher prices) then Tesco etc.
January 2024 by Callum Burston
Denise at the Moorgate branch was FANTASTIC! Great customer service
December 2023 by Blanca Balcells Armengod
Diligent and caring. Lovely attention from their workers. I was able to find the perfect xmas napkins thanks to it. ?
December 2023 by Chris Coltman
Just watched a member of staff re-arrange all the bread, pretzels and pastries by hand, without gloves. Is that standard? I was hoping my lunch pretzel wouldn't have just been handled..
December 2023 by m petrou
Thanks so much to Alison in the Moorgate store this morning. I was looking for my free Christmas mini diffuser and she offered her assistance. So friendly and professional, made my visit to M&S even more special.
December 2023 by Jake Cavendish
Feels like a shop on its last legs. Escalators constantly broken, filthy lavatory, products weirdly disappear from week-to-week and most of the time feels like a ghost town with almost no staff anywhere. The basement food hall is decent enough, as with all M&S stores generally, but the upper floors feel abandoned. When I have interacted with staff in clothing etc they seem totally exhausted/defeated and I can't really blame them
December 2023 by Stephen Shaw
I bought some Underpants (boxers to be precise) and although the staff were nice enough, they wouldn't let me try them on first before I bought them, despite me explaining that I'd had a shower only 24 hours ago.
December 2023 by Nicky Briggs
Had brilliant customer experience today at moorgate branch with Lorraine H and Lorraine M .who helped me pick some outfits for my granddaughter thank you so much for helping me and putting smile on my face thank you both nickybriggs
November 2023 by Cecca Travel
Good m&s branch with nice staff.
November 2023 by Allie Ng
Store assistants were super friendly and super helpful, especially Janet!!
November 2023 by Julie Mc Donald
I have shopped before from Australia and at this point in time after a bill to pay of say 1,200 pounds and so much time they couldn?t process my purchase- I am mad as hell ?
October 2023 by Helen Leslie
Tiny cafe, lucky to get a seat. Cardboard drinks cartons. One, that's one toilet for men woman disabled etc.
October 2023 by Whimsical Lena
There are many types of products, and a wide variety of chocolates to choose from. Especially, the Christmas chocolate packaging is so cute!
October 2023 by Paul Markham
Nice store friendly helpful staff wish they had frozen foods!!
September 2023 by Alexandra Ramírez
My issue is with the bureau de change. I went to get pocket cash for my travels few times this summer and I absolutely every single time I?m always literally appalled by the service provided. They are as unhelpful as they possibly be. I ask for a certain currency they try to sell me usd? I asked can you repeat cause I don?t hear very well sometimes and she?s like do you speak English?!?!?! Where are you from, why do you talk like that (I have French accent). That?s every time! I feel very discriminated and disrespected. They didn?t explain there?s an online service and I could have saved lots of headaches just by using it and coming to collect in store? do you even train your staff????
