February 2024 by Nicolette B
High Quality clothes
February 2024 by Can Akkaya
I have bough a jacket but it is being filthy even raining on it. I am gobsmacked its quality. I ll be refunding
January 2024 by Kristin Raileanu
Poor customer service. The employees on January 17th showed no signs of smiling, conversing, or wanting to assist their clients. I said hello to the woman when my husband and I entered the store, but she didn't even acknowledge me. I am very pleased with this brand and their quality, which is why I am giving them five stars. It is regrettable, therefore, that they are losing business as a result of staff negligence.
January 2024 by Semir Hussein
Superb customer service and knowledge from Spanish girl Nicole, I think she?s the manager. Great place for casual suit jackets. I have all types, from Suit Supply to Armanis and for some reason I enjoy MD the most. Great brand, I don?t understand why it has so many 1 star reviews, but from reading through some , they are mostly childish comments. I will be coming back for sure
December 2023 by Miles M
Terrible customer service. 0 social awareness from all staff. Many of whom were on their phones.
December 2023 by mia Rihanna
Dont bother going in after 8pm if you want to try on things as the girls working there will tell you the changing room is closed because they want to leave. Was told the changing room closed at 8:20 when in fact I had a whole 10 mins to try things on. 2.12.2023
November 2023 by Elyas .A
Unfortunately, my sister bought a coat for me before I was visiting London, when I came to London and received my gift, I saw it was bigger me by one size, and we couldn't fine the recipient, they refused to replace it to the smaller size, and we reached the customer service they redirected us to the store.Bad experience, unfortunately..Even though my sister bought it by her bank card.
October 2023 by Diane Nelson
Not shown on Westfield map. Quality clothing and good service.
September 2023 by Luxi Xu
Good men's selection, women's selection was ok.
August 2023 by Nasso60 Nasso05
Don't like it prices went up for a not good qualities clothes .
July 2023 by ben loyd holmes
The worst brand I have ever dealt with.Ignore that it's supposed to be a premium brand, they are much worse to deal with than anyone else.I was gifted an item while I was away working and given it on my return. It was my "correct" size (L) having worn things from the store many times.I tried it on and it was entirely incorrectly sized.I took it in store to exchange, while I was there tried on some other items.I was several different sizes, in the same Polo shirt in different colours. This shows there is a sizing / labelling issue at Massimo Dutti as there is zero consistency.I took the various sizes to checkout and buy and also exchange the other. I had nothing buy rudeness from the checkout girl and the manager who ultimately refused to exchange the item. They also didn't take on the issues with regards to sizing issues across their current items that I was presenting them with.I raised the issue with MD customer services, they ignored and and shirked it on their chat. I pushed and pushed until I got an email for customer services and I have never EVER had a response.I have chased up the issues. No responseThe Westfield west London store has AWFUL staff that don't understand the basic meaning of customer service.. or indeed common courtesy and MD as a brand are utterly useless when it comes to Customer Service, Label / Sizing consistency and Complaints.NEVER BUY THIS STUFFI'm so shocked by their score on Trust Pilot... 1.6 out of 5 stars. the rating on here is high comparatively , I have no idea why maybe the brand overall is worse than this store overall. I thought it would just be me this had happened to but when you look at the trust pilot score it's mad. What an absolute joke.
January 2023 by Anand Patel
Range is so small for Men and also poor service...Staff looks at you up and down....Went to the shop today to return 3 faulty products. The cashier seemed like a supervisor or manager left me on the counter saying someone would be with you, waited 5 minutes! So much attitude with the staff, refunded 2 products and forgot to refund the 3rd product until I mentioned there are 3 products for return.Seriously, what kind of staff or management do you have working for your brand.Shocking customer service from the Westfield branch. They make you feel very little.
November 2022 by M Khatri
Zero star. Given clothes for alterations 2 weeks ago to Westfield shop. No one called to say if they are done. Trying to call for last two days to the shop and no one answers the phone. Pathetic services. How I know if I need to go n pickup my clothes.
November 2022 by Peter Browne
I was pleased by the service I received I had an issue with my blazer, the young lady at the till was lovely but unsure how best to assist me and called her manager who was very kind and patient she resolved my issue in less than 5 minutes, I'm looking forward to coming back during the winter sales.
November 2022 by Anam K24
My husband and I shop here all the time and there is a very unpleasant spanish lady I have seen before and who we happened to see today with an awful attitude and customer service. Very rude in fact. If she was having a bad day - she should not reflect that on the customer.