January 2024 by Mick Bennett
Center of London, plenty of seatkng. Ordered food from my table (waited 5 mins for a seat) and it arrived within 10 mins and it was super busy. Food was fresh and warm. What more can you ask for?
December 2023 by Stacey McKenzie
Quick service. Great location. Busy but also very big, so there is plenty of space. Clean and well served. Open 24h.
December 2023 by P K
Do not visit this McDonald's unless you want to be mocked, physically manhandled without consent and treated like a piece of trash! Absolutely outrageous and disgusting customer service!My boyfriend and I visited this location on Saturday night (around half past 10) to get two hot chocolates since the coffee shops were closed. As soon as we entered through the front door, there were security guards everywhere. About 6 or 7 of them. There was one on each side of the doorway, and one by the counter. We ordered our hot chocolates, and were given our receipt with our order number 33 on it.We then went to queue with the other people waiting, and looked up at the electronic screen that shows which orders are ready and which ones are still being prepared, and our order, 33, was not on there at all. We went over to the collection counter and completely normally and politely said to the man there that our order was not on the screen, and he snapped at us in a very rude voice, "IT'S COMING! IT'S COMING!", and acted completely dismissive towards us as if he didn't even want to hear what we had to say. We went back to the queue to wait with the other people waiting, and someone else said that his order had been on the screen but had now disappeared.We waited about 15 minutes in this queue, maybe more, for 2 hot chocolates, and there was absolutely no sign of them being made. They kept calling out other orders, including big food orders, and got up to order 70 and higher, and still no sign of our order 33. We thought we must have been forgotten about, so calmly walked over to the counter to ask about our drinks again. My boyfriend asked the man about our drinks, and he replied "IT'S COMING, I WILL CALL YOU!" in the same dismissive manner and very snappy, rude tone as before. At this point, I hadn't said a word to the staff. I was just standing completely still, not even speaking, and suddenly a security guard came and grabbed onto me and moved me away from the counter, before pulling a barrier tape in front of me, my boyfriend, and all the other people waiting. I couldn't believe it as I am a small and fragile female and this large male security guard did this when I literally wasn't talking or moving or doing ANYTHING wrong, AND he waited until my boyfriend was turned the other way!! I felt targeted too, as I seemed to be the only person he did this to.As if that wasn't enough, another poor lady waiting in the queue said that we were being herded and that she felt like she was being treated like a farmyard animal, and the security guard overheard and responded by making mocking sheep bleating noises!!!! Absolutely DISGUSTING way to treat customers. The whole time this was happening, there was absolutely no brawling, violence, arguing or discord whatsoever, everyone was just patiently waiting for their food!!!! I was completely taken aback by all of this and by this point we were discussing how outrageous it all was with the other customers who were waiting. After we'd been in there for a total of about 20 minutes, our 2 hot chocolates were finally ready.I am appalled by the shockingly bad service in this McDonald's and will never visit this branch again. I am seriously considering never buying from any McDonald's branches ever again. The people working in this branch behaved in the most disgusting way and I would advise no one to ever visit this restaurant!!!
December 2023 by Andrew Cheshire
McDonald's food has always remained at the same level of quality and I admire that. I also love that I can get a filling sandwich and a hot drink for under £4. This probably makes it one of the cheapest places to eat out in the South of UK.I do really lament the fact that they changed the way that orders are completed. Back in the day you could walk in, say your order in 20 seconds or less, pay cash in 20 seconds or less and walk away with a meal in less than a minute. In the USA I went to a McDonald's that had food you could grab from a shelf as you walked in, all hot and perfectly delivered.You now have to wait 5 to 10 minutes for the same items. What was so unsustainable about the old ways I wonder.
December 2023 by Tim Husain
Decent enough place, fairly quick service. Toilets are reasonably clean. Food is OK.Convenient location and open long hours.
December 2023 by T
I don?t usually share bad reviews but I was appalled to see the manager tonight shouting at a staff member in front of all the customers telling them they weren?t doing their job correctly. Absolutely disgusting. Poor guy.
December 2023 by Sandra Booe
I hated it. First of all this girl walked into my dogs sweater sparky was crying! It smelt of burgers and fries Disgusting. I wanted to smell like twix. People were looking at my amazing hair and my ballgown on even when I walked in everyone was staring at me i was a little shy. I WaS NeRvOUs. I was violated of my privacy. Bad BAd Bad
December 2023 by Angie
Be cautious of leaving your belongings on the table even when you're sitting there. My phone got stolen while I was eating. The staff weren't helpful during the whole incident. The police couldn't identify the suspects either as the quality of their cameras aren't great either.Please take care of your belongings while anywhere in Central London.
December 2023 by Walter Petersen
Was decent, nothing special.Negative was that isnt wasnt very clean :( and the toilets needed cleaning bad but again there is alot of ppl useing them so its tough to keep clean I'm sure.
December 2023 by Lorraine Makey
Absolutely disgusting for a place that's serves food.. toilets were indescribable, staff rude and not interested in any customer's request to.clean tables, floor had food and rubbish everywhere. Avoid like the plague or you might just catch it... Manager needs to have a word..does not deserve any stars but wont let me post without putting something.
December 2023 by Pj Sutton
I know it's a fast food joint but food was at best average and a little cold. My wife's big mac arrived with no burger in the bun. Incredibly dirty place and toilets are a cess pit.Never using this one again!
December 2023 by Gary Curtis (Gazza)
Crazy busy, no organisation at pick up point, and items missing from order.Drunks sleeping at tables and no attempt by staff or security to remove them but security tried to get us, and others, to leave the ground floor seating area halfway through our meal as they wanted to close the area off. Would need to be absolutely starving to return here!
December 2023 by melly
fish fingers were delicious but unfortunately the fries were cold??
November 2023 by Haruna Isma'il
A very nice place to enjoy oneself after a tour of central London. The self-service station provides customers with options and choices and time to choose from several menus.The service and delivery are quite fast and precise. The attendants are warm and willing to assist.However? table serving isn't available. Therefore, each customer has to queue to be served.
November 2023 by Tanjo
Slow, but solid food 9/10 would recommend :)
