August 2023 by Gerald505
Horrible food was stone cold and staff were awful complainer about my food and the middle aged man with brown hair Said "that's just how it is innit" awful
August 2023 by U6473XFmarting
One of the most poorly run Nando's I've ever been to. The restaurant wasn't at all busy when my wife and I first arrived, and I could clearly see five open tables that only needed to be cleared. To find out if we could obtain a table or how long the wait would be, I spoke to the waiter at the front door. He stated, "There will be a wait outside at least 30 minutes." As there were a few others waiting, I replied, "that's fine, would you like to take my name so you know what order people arrived at?" The waiter replied, "no, we don't run like that, just wait outside to be called." So, surprised, my wife and I waited outside the restaurant, which, by the way, was littered with rubbish. We waited for around 20 minutes and not a single table was cleared, and the staff was all conversing amongst themselves while they weren't running food. If the service is this awful and they clearly can't get the fundamentals right, what will the food be like and how can I trust them? So we left and went to Pizza Express, which was excellent from beginning to end. It appears to me that the employees at this restaurant are only there to collect a wage and go through the motions, and they clearly do not want to wait on customers because it involves extra labour. I believe the only reason it is still open is due to its location and the fact that the majority of its customers are on holiday or travelling past. I would strongly advise them to get new management and get their current crew in shape.
July 2023 by Caroline L
The food tends to be good, and was on this occasion. But oh, the trouble I had getting my wine.. if I'd ordered a "bottomless" drink, I'd just have got a glass and been able to do the rest myself - you can't do that with wine. This was the second time in a row that I've been here and the food came before the wine. This time, it hadn't come by the time someone came to ask the standard "is your meal ok?" when I was halfway through! I said it to her, but it was another five minutes before someone else brought it. With a grunt. Ooh, such terrible service.. Funny, too, that they didn't send me their customary satisfaction survey today!
July 2023 by Melanie M
4 of us ate here at around 6pm on July 21st. The guy taking the orders on the till was really nice. That?s the only positive. We were asked to wait outside, beside piles of rubbish, before being seated even though there were clean, empty tables when we first entered the restaurant. The lady who seated us clearly had no time for my two teenage daughters who are quite shy & didn?t understand her immediately. The guy who brought the food to the table didn?t bring any cutlery? And was then rude & sulky when asked where we could get it from (very politely). Actually, my beanie pita with pineapple was good. Another positive. All three others at my table had burgers & all of the buns were stale.
July 2023 by Steven J
Terrible, what?s happened to Nando?s Get your own cutlery, no service, order. On the app!? Get a takeaway, S****, awful
July 2023 by Taylor G
Wowee! bottomless fro-yo ? my kids went crazy. Although my toilet after wasn?t so happy (very spicy wings) - if you wanted a mild meal, don?t order the hot ?
July 2023 by jackie t
never been to Nando's before. What have i been Missing. we went Nandos by King Cross Station, all the staff were very friendly and welcoming, and its was very clean. The food was delicious ,hot and we did not have to wait very long. I would highly recommend it
July 2023 by Mr Renatas G
The customer service was horrible from start to end - staff were rude and didn't listen to my requests! You cannot get your table as you wish despite plenty of free tables around. You will be rudely asked to move to your designated table (horrible table with bar style chairs) because the front house host/waiter said so. You do not have a right to ask for another or change the table despite of your physical needs. Avoid this place at all costs! Horrible! A complete and utter mess!
July 2023 by Tim W
This is a nice restaurant with great pittas. I had the Mushroom & Halloumi Pitta along with rice and coleslaw. The meal was excellent. The preparation of the food was very quick as well.
June 2023 by L-A-Hetherington
I had the worst experience I have ever received in Nando?s.The service was so slow and people who had come in after me had already received and eaten their meal.I asked a server where my food was and was told as I had ordered chicken thighs it would take longer!!!!! Such a pathetic excuse for poor service
June 2023 by Scenic776358
Visited this Nando?s a couple of times. Everything is unnecessarily slow, queue busting is slow, table turning is slow, drinks are slow, food is slow. Plenty of staff working. Food not bad when it arrives.
June 2023 by Duncan L
Would definitely recommend this Nando?s if you are getting off at St Pancras International and have to walk to King Cross for a connecting train to Alexandra Palace. Very quick service. Excellent staff. Great ambience in the restaurant
June 2023 by 787moirad
Usually nando's is pretty much the same gist, get in, out, satisfied but nothing especial. Kudos to the kings cross team What a pleasant surprise Host was fast and friendly, toilets so well kept!
June 2023 by Navin D
This was my first time having Nando's in the UK. It was amazing. The wait time was very minimal. Friendly staff, fast service, and food was cooked to perfection. The chicken is fresh and the marinated spices bring out so much flavor I enjoyed it alot
May 2023 by HAMPTONUNIVPIRATE
Great Chicken, quick service and the food was served hit. The chicken thighs were so moist!! We ordered "medium" to insure it would not be too spicey. ENJOY!