Joyce Ansah gave a great customer service experience. With her grace & professionalism, she went above and beyond to assist me.
September 2023
Fantastic customer service in this branch, helped me with some personal issues fast and easily.
April 2023
Oh wow. Disgracefully incompetent with respect to their own systems and policies incredibly inefficient. Rarely if ever do I leave negative reviews, but this is a real low. Bounced around between people and waiting on branch manager to return. My account details stay open on staff screen with no one behind the computer... read full comment
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.
* You’re a member when you have a current account, mortgage or savings account with us.