November 2023 by JC
Phoned in advance to draw cash. Cash promised but not ready. Very poor service
October 2023 by Nikita Baranov
Ignorant, unresponsive, poor quality service! I asked to change the address and order a new bank card. After a week of waiting turned out that the branch employee incorrectly logged in my new address, hence the reason card did not arrive. After making a second attempt to change my address, I had to sit down with the branch employee to PERSONALLY dictate line by line the address information. A week later, the card still did not arrive, and after a subsequent visit to the same branch - turned out that my post code was logged in incorrectly. After 3 weeks of waiting, I finally got my card and was told that my PIN should arrive 5 days after that. PIN has never arrived. I called up the customer care line - turned out that the PIN stayed the same, however the branch employee insisted that I should be waiting for the new PIN. If you ever want to get something changed/updated on your account, please stay away from NatWest Liverpool Street branch.
May 2023 by Lesley Finlayson
Very warm welcome as I entered and advised where to go for my transaction. Short wait, in and out in a flash. Clean and tidy and a nice place to do business in.
May 2023 by Cai Lunn
Slowest and rudest team, constantly ignored every time I?ve been in and expect a really long wait
April 2023 by kristina sim
Convenient location but very rude and u helpful advisor. I was told different advice to what I was told online before coming to the branch, dont listen and talk over me, when see its causing distress and frustration just keep smiling sarcastically that there is nothing they can do. .. also refuses for me to speak to anybody senior who could help me. I am not going to mention his name online.
February 2023 by J P
I had a huge issue in London when I?m from Canada have no bank account with them. They were so kind and helpful and solved my issue within a minute even though they had nothing to gain from helping me. Thank you guys at Natwest.
December 2022 by Robert Wren Gordon
I visited on 5 December 2022 and Raj was really friendly and helped me exchange some smaller notes for a £50 banknote. Quick and no hassle and now I've got a nice souvenir of the UK!
December 2022 by ??????? ?????????????
Very helpful and polite stuff.
October 2022 by James Beattie
This NatWest is utterly hilarious. It is quite literally the polar opposite to the TV adverts haha. Absolutely bonkers layout, totally understaffed and dirty. Starling for the win.
September 2022 by Tulin Meric Sahin
I popped in today to open up a new account. Cassie by the front desk was one of the most helpful and proffessional people in banking I?ve ever come across. She explained all my options with patience and in detail and I left having done what I set out to do in a matter of minutes. Thank you Cassie.
July 2022 by Zack Haniff
Best bank ever and that's because of each and ever staff I've never seen such kind caring and professional helpful people and always ready to gave you thr best advice for your money #1
June 2022 by Tulin Meric
I popped in today to open up a new account. Cassie by the front desk was one of the most helpful and proffessional people in banking I?ve ever come across. She explained all my options with patience and in detail and I left having done what I set out to do in a matter of minutes. Thank you Cassie.
November 2021 by S Rai
Good and efficient service. One of my favorite branch.
September 2021 by Alan Edwards
Worst customer service I have ever experienced
September 2021 by Nicole Hannah
Anything!
