February 2024 by Andrew Norman
I have today (Wednesday 5th June 2019) checked out this bright and airy, excellently laid-out store and without exception, the staff were most polite, friendly, welcoming and very knowledgeable.I ordered a pair of new glasses and the specialist, Nadieh, who helped me place the order, was kind, gracious, charming and swept me off my feet with her professionalism.I would strongly recommend this centrally located optician to all.
February 2024 by Uzair Master
The staff were all friendly but Salman, the optometrist, in particular was very warm and helpful. He answered all the questions that I had and I felt that i was in a very safe pair of hands.
February 2024 by Isabelle Grange
No guarantee of a long-lasting solutionIn 2015, I paid 2.3K for laser eye surgery, anticipating a long-lasting solution. However, nine years later, I find myself needing another laser surgery. Optical Express excels at convincing us to invest in seemingly enduring treatments with hefty price tags. Unfortunately, they shirk responsibility for any subsequent changes. Very disappointed.
February 2024 by Nowshin Rahman
I had a laser eye consultation and had an amazing experience yesterday! The staff were all incredible and very friendly.Aman in particular provided my friend and I with impeccable service and went above and beyond to accommodate us and make the process as smooth as possible for me.The optometrist was also very thorough and well experienced who really helped me understand the process.I was left with no doubts and left feeling confident and excited to proceed with the surgery.
January 2024 by A Athanasi
BEWARE! Waste of time!After 2 very positive experiences from 2 of my colleagues over the last few years, I booked a consultation at Optical Express for laser eye surgery.Upon arrival and after some questions unusual questions from one employee during my pre-interview, one of which was "Have you pictured life after getting laser eye surgery?" I was then taken for a series of tests to check if I was eligible for the surgery. I was.Up until this point everything was not what I expected, but no major issues.An hour or so into the consultation I met with the optician, who did a normal eye check and then further confirmed I was eligible.Then came the hammer blow.A colleague, who had laser eye surgery last year, with a worse prescription than me paid roughly £4,000. My prescription is at least 2 points better than theirs but I was quoted £4995! Remember, this is the same company who says that laser eye surgery starts from £549 but I was quoted almost £2,500 per eye!When I queried as to why it was so much the optician said that prices have increased since last year. The price has increased by almost £1,000? I then mentioned that my colleague, with a much higher prescription paid £4,000 last year to which I was told "We no longer have different price brackets for prescriptions, you pay the same price no matter your prescription"So this means if my prescription was -1.00 and someone else's was -6.0, the surgery would be the same and we would pay the same amount! Also, who is paying £549 for their surgery? Someone with perfect vision and just an eyelash in their eye!?When I expressed my issues to the optician she became visibly rude and showed an "I don't care attitude" and I left.I have since received 3 phone calls and an email about my experience.Optical Express are liars. They will waste your time. They only respond to positive reviews as is seen below.I have since found a much more reasonable, friendly and professional company on Harley Street who I look forward to having my surgery with in the coming weeks.
December 2023 by Catherine Bell
Saw the advertised price of 595 per eye. I understand I wouldn?t likely be eligible for that price as that?s best case scenario but I asked on the phone at time of booking about the likelihood of it given I?m a young person with uncomplicated eyes as it?s a significant journey across town and I?m cost sensitive. Turned up a few weeks later at lunch time for an appointment they told me was an hour, to find out it would take 2 hours (frustrating with work!) to be told in the first 4 mins it wouldn?t be 1000 pounds, but instead 5000 pounds. The jump is honestly ridiculous. Not only so much more than advertised but not even competitive in the market to what I?ve been quoted elsewhere Of around 3000 pounds. Honestly such a time waster and think we could have ironed this out on the phone in 5 minutes before I turned up! If you?re more than a -1 the great price doesn?t apply. The woman who served me was very nice and I felt sad she had to deliver this news and the appointment length news with me. It would pay to be more upfront with customers at the time of booking to avoid frustration - useless!
December 2023 by Katie Southee
I went for an assessment for laser eye the other day, and had excellent service. The whole Shaftesbury team were incredibly thorough and friendly, leaving me feeling confident for the surgery. Osa in particular gave me impeccable service - going above and beyond to sort out the finances and organise the whole thing. This turned a daunting situation into an enjoyable experience, and I am incredibly excited to see what's to come.
December 2023 by Patrick Holton
Very polite staff, and very kind I had the pleasure of Osa dealing with me she made me a coffee from the machine down stairs, brilliant energy around her really made my day.
December 2023 by Leila Williams
We had such a lovely customer experience here, Fatimah was extremely helpful and so lovely, we honestly couldn?t thank her enough!! Thank you so much again ??
December 2023 by Misbha Ahmed
Excellent service, especially Osa and Reena were very professional and explained everything perfectly, making me feel confident. Thank you.
December 2023 by Airidas Biliunas
Had a fantastic consultation with both Osa and Reena, both friendly and straight to the point.
November 2023 by jo carnegie
Kim and her colleague were amazing and went above and beyond to sort out an administrative problem. Great customer service and very friendly.
November 2023 by Ryan Tang
Kim lead me through and did my tests for me, she was nice and comforting and very helpful. Come ask for her she?s great!
November 2023 by yemi emmanuel
I think the service and welcome approach is exceptional. The process of the consultation is good as well. By Osa and Reena.
November 2023 by I Y
Lovely staff! Accomodating and flexible appointments, including weekends - thank you!
