March 2024 by Jatin Ondhia
Very poor customer service. The two women who were working there on 19th March afternoon should both receive some training. Atrocious.
February 2024 by Katrin Hansele Zem
Dark atmosphere, old-looking food and poor service. Additionally, they started vacuuming the salon during opening hours. I do not recommend!
February 2024 by Milind Chalisgaonkar
Convenient coffee shop. No table service.
January 2024 by Nabeelah Armien
My husband bought 10 mini Chocolat beignets for me after work as a treat but they were stale and hard! Very disappointed as these donuts are normally delicious and fresh. Ended up throwing all away,what a waste of money.
December 2023 by Giovanna Tarlazzi
I go to chef Paul when I find him even outside the country where he was born, that is France and previously in Paris due de la
November 2023 by Markus Schmidt
Selling bread from prior day(s). Pretty upsetting to find out home that bread wasn?t fresh and minimum a day old. Wouldn?t happen in any supermarket!
August 2023 by Karen Pitrakou
Ordered 2 pastries and 2 teas,the pastries were lovely but the tea was awful. The mugs are so big and the one teabag and too much milk put in by the server gave an awful weak and tasteless cup of tea,such a shame
July 2023 by Sherry Z
Great hot chocolate. Dark and pretty thick
April 2023 by J K
Been here a few times. Food just ?okay? and coffee 50% of time was burnt. My complaint is how rude the staff are. In particular, the young lady with long dark hair and glasses - no ?thank you? : ?how are you? or smiles / plain dismissive and actually rude and plain nasty - and all this considering a simple take away baguette or pastry is so expensive! On my last (and final) occasion that I bought lunch she ?literally? laughed in my face - maybe making fun of my French accent as she thought it was bad? She also keepsthe sandwich etc right behind the counter in her hand until the credit card payment has gone through. Ridiculous. This same lady was rude on each occasion despite me always being polite etc.In summary, you seriously need to re/train your staff as they are like this on almost all your branches!! And this lady was the final straw - so no, I shan?t be returning and you have lost a customer.
March 2023 by John Davies
Borderline stale baguette with ingredients utterly devoid of flavour, and no butter. Cheap tasting burnt coffee beans. Staff pleasant enough, cozy inside.
March 2023 by Gioacchino Giuliano
I have worked in this place to absolutely avoid .
February 2023 by ritesh patel
Great spot to grab best pastries in London, quality ingredients and food.
December 2022 by Camila Rodrigues
Horrible experience. Staff completely rude and extremely loud. One staff member was shouting to the other one all the time, laughing and not paying attention at all to what she was doing. At some point she sprayed our table while some of us were still eating because she wasn?t paying attention and talking to the other staff. I love PAUL but I?m extremely disappointed with the service. Nor me or my company will eat there again!
October 2022 by Matt King
Top lunch with nice vege options. Tad pricey but that?s London!
September 2022 by Simon Furber
Tucked away behind the escalator it?s worth finding. I think the tables need a bit more cleaning after becoming a wine bar at night. Coffee Good, Cake Good.
