January 2024 by Claudio
I bought a Christmas present for my girlfriend. Unfortunately she didn't like the Christmas present because the workmanship was of poor quality. I then tried to return the gift to PDPAOLA. Since I bought the gift in November, I was refused a return, so I'm now left with the cost of almost ?40 and of course I'm frustrated with the customer service. I wouldn't buy a gift from PDPAOLA with that kind of customer service. In general, the quality of the brand is really very poor and I can only advise anyone not to buy anything there.
November 2023 by Nirvana Safa
Worst customer service ever
November 2023 by Tamikah Ukachi
Beautiful store, excellent customer service and stunning jewellery! The sales assistants were friendly, especially Shanelle. She was honest and helpful and did not push me into buying things I didn't need. She also helped me choose the pieces that suited me best which was much appreciated! 10/10 ?
November 2023 by Kimberley Jimenez
Love this store, the staff are so friendly and helpful. I love my mums necklace and will going back soon for more stuff ?
October 2023 by S Vebere
Sadly customer service was bad - I bought the grand Malai earrings and after few weeks they became spotty. CS deemed there?s no issue with manufacturing and wear must the issue. This is nonsense as I?ve only worn them few times, took them out and stored properly after each use. So £50 down the drain?
October 2023 by Nela Srdjevic
Amazing service and beautiful collections! Tammy was very knowledgable and helped me find what i was looking for. Thank you for a great experience ! Will visit again.
October 2023 by dr hira
Pdpola customer care services need to be improved a lot I visited convent garden and the sales girl was so rude she was barely willing to attend the customers?
September 2023 by Antonia
Awful quality of earring . First couple months it was ok, but then it turned black. My ear becomes inflamed
July 2023 by Rebeca Toro
Beautiful jewelry of amazing quality! The staff were very knowledgeable and friendly, and helped me look at/try on various pieces to find what I was looking for!
July 2023 by Joel Slaatto
Beautiful store with great customer service, will visit again next time in London
July 2023 by Sonia Mota
(Translated by Google) If it was possible I would have given 0 stars. I made a purchase in February (earrings, ?215) and here they are changing color after having worn them twice!!! And to clarify that I have taken all the necessary precautions.During my purchase, the advisor was kind and meticulous (normal, she was going to make a sale). Now that the earrings are defective, I am told that this is not under warranty, I call back, for earrings that cost ?215!!!So it should be noted that I come from Luxembourg and that the saleswoman told me that in case of problems, everything would be resolved online.It is unacceptable.At this price, it's a shame to sell a product of such poor quality.A word of advice to visitors: save your money and buy costume jewelery for ?15, it will have the same effect!(Original)Si ce serait possible j'aurais donné 0 étoiles. J'ai fait un achat en février (boucles d'oreille, 215?) et les voilà changer de couleur après les avoir portés 2fois!!! Et à préciser que j'ai pris toutes les précautions nécessaires.Lors de mon achat la conseillère était gentille et minutieuse (normal, elle allait faire une vente). Maintenant que les boucles sont défectueuses on me dit que ceci n'est pas sous garantie, je rappelle, pour des boucles d'oreille qui coûtent 215?!!!Alors il faut préciser que je viens du Luxembourg et que la vendeuse m'avait dit qu'en cas de problèmes, tout se résoudrait en ligne.C'est inadmissible.A ce prix là, c'est une honte de vendre un produit de si peu qualitatif.Un conseil aux visiteurs: gardez votre argent et achetez vous des bijoux de fantaisie à 15? ça fera le même effet!
May 2023 by Juniper C
Been a long time fan. So happy they now have a store so I don't need to buy online. Came here a few weeks back and had a lovely experience. One of the staff members was very friendly and helped with an initial necklace which by the way is beautiful! We also had a nice chat unrelated to the purchase which is kind of a rarity in London!
March 2023 by Thiago Sotero Moreira
Amazing service/products.
March 2023 by Donata
What a fabulous service!Came in browsing for a birthday gift for myself and two girls who work there were so friendly and accommodating. Came out with a beautiful bracelet! Thank you ?
March 2023 by Nadezhda Babkina
Fantastic store in Covent Garden with a wide selection of beautiful jewellery. Really appreciated help from the staff and the manager, such a lovely team! They helped me to find the right size and style and explained a lot about the brand. Highly recommend to visit!
