January 2024 by Hayley Chippett
I had pre booked a table , which I would recommend doing as it gets very busy. The food and service were amazing, very quick service, and food was delicious.
January 2024 by Paul Carpenter
Visited this place on Friday 29th Dec had a table booked and understandably due to the time of new it was very busy, we have been customers and big fans of Pizza Express for many years this was the most horrendous experience I can remember, let start with the meet and greet, only one word for this rude, we were given a table downstairs it was very busy, we waited around 10 minutes could be longer before anyone came to us, then another ten before our order was taken we ordered our drinks starters wine and mains , it took a few minutes for our drinks to arrive then ten minutes for one starter to arrive then the second one arrived six minutes later the third starter we needed to remind them then before that arrived our mains arrived which the took back to the kitchen but let say the staff were not happy to do this, we finished our starter and they brought our mains, but our side salad were missing it was a mixed side salad but when it did arrive after asking twice it was just green leaf not mixed and although our mains had gone back to the kitchen one of the pizzas was raw , yes raw, they did not charge us for the Raw pizza or the salad, interesting point during this very busy time the store manager was entertaining friend at the table next to us and had a very different experience from the paying customers around them , maybe this should be reviewed, in general the branch looked unloved by the team running it with many simple items like pepper mill missing
January 2024 by simeon karadjov
Walked in with out reservation . They were able to fit us in within 30 min , despite beeng busy and short staffed.Sion was amazing and very patient with us.Great service and food. Will deffinately come back..Thank
December 2023 by Claudia Kester
Terrible service , food very mediocre to say the least. It put us off Pizza Express!We only went there because we couldn?t find anywhere else, every other restaurant that we tried was fully booked
December 2023 by Rafael
It was a horrible service here at this restaurant.I got a table and i waited almost 20min so i can order my food.I kept telling the waitresses that i didn?t order yet and they say ok and then just walk away.When i order the food it came quick, but it was so burnt.I was really eating carbon?.I recommend looking for a better pizza restaurant in london, there are definitely better restaurants.
December 2023 by Anna Sophie
Great menu and delicious food, we didn?t have a booking but put our name down and the wait was less than 10 minutes on a busy Saturday night. Staff were friendly but forgot a few items of our order, and we were told that the chefs ?forgot? to cook one of the plates we ordered so one meal has nearly been finished by the time the other arrived. A bit expensive but probably typical for London prices. Great meal overall and nice atmosphere
December 2023 by Mariana Casinha
When we first arrived in the restaurant we got a table in one of the corners of the restaurant. It was fine but it took approximately 15 min to get a waiter to take our order. She didn't ask if any of us had allergies or intolerances, which was the case. After we order, we got some tap water and when one of the members of the group was drinking, she found a piece of glass inside her glass. This was immediately communicated to the waitress that she told the manager, and he came to our table with a Health & Safety form to fill in regarding this incident. Then the food came not all at the same time. The food was good but not amazing. One of the members of the group is intolerant to gluten and her margarita pizza was literally tomato sauce and a short amount of cheese. And the pizza was smaller than the not gluten free one. Once we were done with the food, we requested more tap water (as they removed all the glasses and the water from our table, due to the previous incident), and the second tap water jar came with a piece of garlic inside. Although the food was decent, none of the any group member is going back to any Pizza Express.
December 2023 by Louise Morris
The best staff ever! Super helpful guy who greeted us and kept us informed whilst we waited for our table. (We were early). To the great server Redi, super helpful, kind and patient with our large party!
December 2023 by Hil Will
A very disappointing meal was had by my son and I. We eventually were served and ordered a margarita pizza with mushrooms. There were so few mushrooms it was hard to see them! I ordered cannelloni which was stone cold in the middle. There were no staff members in sight so eventually after a while I had to leave my table and find a staff member to ask them to heat it up. No apology was made. It came back after 10 mins and still no apology - by which time my son had finished his pizza. The cannelloni was still not hot enough so I just wasted it! The service was slow - the staff member who served us was uninterested and looked miserable - no one came to see if everything was ok with the meal. I eat a lot at pizza express but 450 The Strand I would not recommend. Overall a very disappointing place to visit!
December 2023 by The Very Hungry Diplomat
Not a good Pizza Express. Two courses arrived cold and the pasta was rock hard, either it had been under a heat lamp or reheated too many times. Pizza based was also undercooked and translucent. Chef seemed rude to the waiting staff. Shame as it?s a good chain but this particular restaurant is a hard pass.
November 2023 by Ed Rumley
Shocking service and stinky attitude. Was told that it was a five minute wait for a table. After ten minutes we were told it was going to be 15 minutes. We asked the manager why given the restaurant was only half full downstairs and she replied "I don't have to explain myself to you". Understaffed and under trained. Go to Prezzo round the corner. Amazingly good staff there.
October 2023 by Harriet Read
Super fast pizza, excellent vegan options
October 2023 by Joe Davis
Glass found in food!i ordered dough ball to share and as i was bitting into one of them i felt something hard and sharp inside my mouth, as i spat the dough ball out into my hand i saw large pieces of glass which caused cuts inside my mouth. i immediately told the manager who swiftly took the glass away without giving me a chance to take a photo of the large pieces of glass.The manager then implied that i planet the glass inside the dough ball, this shows the lack of professionalism and the corruption.
October 2023 by Hana Saotome
Not child friendly at all. We went there with 2 buggy?s with our babies sleeping inside for lunch. The host at the door would not allow us to put the buggy?s by the table, even though there was plenty of room. We could not take the babies out of the buggy because they were sleeping and they would wake up. Absolutely no effort was made to accommodate us. They could have simply moved a couple of chairs around. So we were basically turned away. What would they have done if there was a wheel chair? Really shocked and disappointed at this and will not be returning to Pizza Express again.
September 2023 by Owen J
Went out for a meal with my mate and he discovered glass in his food and cut all his mouth open not acceptable at all could have caused serious damage
