January 2024 by Julia xxx
I ate here and I had a pizza which was very good. However, while I was at the toilet a waitress, a man in his 40s, served me a rucola salad which I didn't order. I thought it would go with my pizza. After having received the receipt I realised it was added to the bill, 4£, the salad had only rucola and balsamico on it. Pay attention folks. I should have said at the beginning that I didn't order it however I feel deceived.
January 2024 by edward stock
Having booked a table for 6 people for a "quick bite" before the theatre I thought 2 hours would be plenty of time. On arrival our order was taken promptly and the starters arrived quickly. After 45 minutes of waiting for our pizzas I asked the waitress and was told there was only 1 chef, as the other had called in sick. I waited another 10 minutes before enquiring with the manger to be told they would be going in the oven in 5 minutes. Again I was told me he only and one chef and a full restaurant (it wasn't full). Some 20 minutes later the pizzas finally arrived. They were all over cooked.Due to now running short on time we ate then, had we not now been in a rush they would have been sent back.I then asked for the bill and suggested a reduction should be applied due to the long wait and poor food. 15 minutes later, after going to get some more takeaway boxes from the back, that was clearly more important, the manger grudgingly applied a small discount and presented the bill.I have never run a restaurant, however, I should think if you know you are a chef down you would take steps to reduce the pressure on the kitchen so your customers aren't waiting over an hour for their pizzas. This could be done by stop taking takeaway orders (which seemed to take priority) or not taking walk in tables, or both! At the very least you should warn customers when they arrive there maybe a delay so they can go else where.Having arrived at bang on 5pm as booked we eventually left at 7 having had 2 courses.I should add that both the manger and the waitress couldn't have been more miserable and dismissive if they had tried. Maybe time for a change of job if you really hate it that much.
December 2023 by Jasper Colorado
I stepped in to an empty restaurant, aside from 2 families dining opposite sides of the room. They say me but I quickly requested to move so the spotlights weren?t in my eyes, yet every table was reserved. 3 groups of guests were turned away the 45 minutes I finished my meal and glass of wine, but no reservations arrived.The kitchen staff, including manager, could be heard scoffing and complaining about customers at the front of house.The pizza wasn?t cut when it arrived. I had to request it cut.Thankfully the saving grace was my waitress who was incredibly attentive and polite.The food wasn?t terrible but the overall atmosphere felt unpleasant and poorly managed.
December 2023 by Pete London
Fairly standard Pizza Express branch, on the smaller side. Not too busy, pretty, tiled interior. Nice staff, standard food.
December 2023 by Sue Evans
The restaurant was really sweet and the food delicious. The service was charming and thoughtful so we had a very pleasant afternoon chatting and eating. Just loved the dough balls.
December 2023 by Muhammet Ali Karaca
One very rude older lady waiter (named Maria). It seems it?s her personal mission to make the guests feel unwelcome. All the other staff seemed very friendly and helpfull. Two stars because although she (Maria) ruined our mood, the pizza was delicious.
December 2023 by Kayleigh Cooper
Visited pizza express in Holborn on the 7th December and the service received was amazing! Staff were super friendly and accommodating and made me and my team feel welcome from the moment we entered. Thanks ever so much and we will definitely be back!
December 2023 by Peter Twist
Living in Bloomsbury, this is one of the earliest branches of Pizza Express and is easily my favourite. It is hidden away a stone's throw from the main entrance to the British Museum. Occupying a former dairy, even the chandeliers are made from milk bottles. The staff are friendly and efficient and the pizzas always well made and fresh from the oven.Today's visit was made more enjoyable thanks to the helpful and attentive service from Angelika and Rute. My companion and I were there for most of a pleasant and unhurried afternoon.
December 2023 by Steffi Acar
We celebrated a birthday as a big group and the staff were very accommodating. Great food and service, only thing would be to allow us to pay for individual items on the app instead of splitting the bill equally but that?s an issue for upper management and not this particular restaurant!
December 2023 by Huseyin Aksoy
I had a regrettable dining experience at this restaurant primarily due to the demeanor of the older waitress. Upon entering with our party of five, we greeted the waiter, who failed to reciprocate the greeting. When we indicated the size of our group, there was no acknowledgment, and the waiter simply walked to a table and didn?t say anything.Throughout our entire dining experience, the older waitress communicated in a notably indifferent and unresponsive manner. There was a complete absence of warmth or even a hint of a smile. The lack of engagement and communication significantly impacted our overall enjoyment. It felt as if we were being deliberately ignored, making the entire dining experience less enjoyable.However, it's important to note that the food, especially the pizza, was exceptionally delicious. The younger lady , provided the kind of service one would expect from a waiter ? friendly and accommodating. Our visit took place on November 19th at 3:00 PM. Despite the taste of the food being a highlight, the overall experience was marred by the unhelpful and unfriendly demeanor of the older waitress. An improvement in the consistency of service across all staff members would greatly enhance the dining experience.
December 2023 by Katie Proctor
We dined here after seeing a matinee performance at the nearby Doninion theatre. We walked straight in, seated quickly and the two waitresses Angelika and Ruta were FABULOUS. Our food was absolutely delicious. Delivered quickly and it was really lovely and hot. We would 100% recommend. The chefs were also really happy and friendly. The best Pizza Express we?ve been to. Thank you so much.
December 2023 by Dries Toker
I recently visited pizzaexpress and had a delightful pizza experience. The pizza was so delicious that I ended up ordering a second one. However, I must mention that I didn't feel welcomed by the older lady (with glasses) who took my order. There was no smile on her face, and when I asked her a question, she gave me a rather unpleasant look. Her strange behavior and lack of hospitality made me seriously consider leaving without enjoying the pizza. But I decided to give the pizza chef a chance, and once again, the pizza was absolutely delicious!Despite the initial encounter, I have to give credit to the younger lady who served us. She was incredibly friendly and cheerful, which helped improve the overall atmosphere of the restaurant.The pizza itself was outstanding. The crust was perfectly crispy, and the toppings were flavorful and fresh. The quality of the ingredients was evident, and it was clear that the pizza had been prepared with care and attention to detail. I couldn't have asked for a better taste.While the older lady's behavior left a negative impression, the delicious pizza and the great service provided by the younger lady made up for it to some extent. It would be great if the restaurant could address the issue of customer service consistency to ensure all guests feel equally welcomed.Overall, despite the mixed customer service experience, I would still recommend pizzeexpress for their mouthwatering pizza. Just be prepared for a potential difference in the demeanor of the staff. The pizza alone is worth a visit!The pizza chef is great
November 2023 by marc bradbrook
I stopped by for a quick late meal. Staff were attentive and friendly. Service was quick. Food was tasty.
November 2023 by Savio Lacarcioffola
It was a wonderful experience! Staff was extremely attentive and friendly! Marco and Amreeta made sure we had a great experience. We will definitely go back.
October 2023 by Mick K
Absolutely shocked at how much I enjoyed this place. Greeted at the door, great atmosphere and most importantly fantastic pizza. Have never been to Pizza Express before. Glad we went in.
