November 2023 by andy kirby
Royal mail is fast becoming a second class service. My non international 24hr tracked parcel has been in transit for 6 days now. It was due around the 12th of November. Still not here. Thank goodness it's not critical.
November 2023 by Oc Properties
I was dissatisfied with the recent visit and came to leave a message, then I found that this situation had already occurred a year ago and has been receiving complaints all along. Surprisingly, London MC has not made any changes! Why is this employee who works the 4 p.m. shift (yes, I'm talking about the one with black-framed glasses, who's very unfriendly with bad manners all the time!), still allowed to treat visitors like this?! Extremely poor service, rude attitude, discrimination and so on. Can't these issues make you take it seriously, Royal Mail?!
September 2023 by Fi Fi
I am a recently arrived Asian woman at this location and had an unpleasant experience involving what I consider to be discrimination.Today, on September 6th, 2023, at around 5 PM, I visited the location to send an international package. Upon arrival, the staff member informed me that my email barcode was not functional, and therefore, I would be unable to complete my transaction.It's important to note that the staff member was technically correct about the barcode issue, so there was no error on his part in that regard. However, his approach in communicating this was both impolite and discriminatory. When I asked him about the options for sending the package without the barcode and where I could do so, he responded loudly and provocatively with "HOW CAN WE SEND IT WITHOUT A BARCODE?" and then proceeded to mockingly repeat, "I DON'T KNOW!" He also appeared as if he wanted to have me leave the premises.Initially, I attempted to maintain a polite and respectful tone in our interaction, and I was genuinely puzzled by his disrespectful behavior. I firmly believe that if he were unable to assist me with the package, there was no need for raised voices or rudeness.His attitude appeared to be tinged with disdain, and it seemed likely that he would not have adopted such behavior had I not been an Asian woman. This was evident from his immediate shift to an aggressive demeanor even before engaging in a proper conversation with me.I asked him whether he considered his attitude impolite, whether he was unable to communicate normally, or if he consistently treated individuals of Asian descent in this manner. However, he responded dismissively with laughter and maintained his negative attitude throughout our encounter. Regrettably, I found myself in tears during this distressing conversation.I am struggling to comprehend why the Royal Post would employ an individual who engages in such discriminatory behaviour unless they tacitly endorse such actions. I did take a photograph of the individual after he initiated the offensive conversation with me, primarily as a record, but I have chosen not to share it here as it is in line with my commitment to maintaining a respectful discourse.
May 2023 by Athina Vasili
The 3 ranking i put is not for the staff but for the location. The staff are very good at their job and ready to assist you however sometimes there is a long queue due to the fact that there might only be one person working. I live in Covent Garden and whenever i missed a Royal mail delivery at 8am in the morning i had to go to the post office or whenever i was not provided with a reference number to schedule a redelivery . To do this i had to take a long bus route and carry big parcels as its very far. The Post office hours were wrong here so i suggest you look at the ones i upload which were taken a few days ago for your convenience. Also dont forget any form of ID as you will not get your parcel.
April 2023 by Amaryllis Nikolettou
Extremely RUDE , POOR service, BAD manners. From the begging of the conversation, he made me feel embarrassed in front of other customers and staff. They failed to deliver my parcel and they left me a ?collection card?with no reference number to reschedule the delivery. The parcel was in my husband?s name and I just wanted to check if it is possible to get it with a photograph of his passport to verify the name, as he lives in abroad. Instead of explaining the situation and giving me alternatives. His tone of voice was offensive to me sounding so aggressive!He reported ?If someone is being rude to me, should I treat them how they treated me?, excuse me what????Worst customer service I have ever received at a post office.The attitude of the manager was surprised me , I?ve never been treated like this anywhere before.We all deserve RESPECT!!!
April 2023 by adi adi
Would not use royal mail ever again. A lot of there lost parcels actually get stolen because workers know which service they can easily steal with minimal tracking. Close royal mail down I say.
April 2023 by Ruth King
Most painfree parcel collection I have ever experienced, no queue, in and out, 9:30am on a Tuesday. Just bring your collection card and ID and you're all set.
February 2023 by Aaron
Apparently 8am-2pm hours are acceptable for one of the busiest parcel pickup locations in London, because none of us have full-time jobs or other business hour duties to attend to? Absolute nonsense -- selling Royal Mail to investors was and is a disgrace for this public service monopoly.
February 2023 by Laura Walsh
Always efficient, helpful and upbeat. They provide a great service. I don?t recognise the description of poor service here, perhaps people are reviewing something other than the collection point for missed mail??
February 2023 by G S
lol, Royal Mail employees literally steal parcels in this office
January 2023 by Alekss Gladishko
I have ordered something on 27th of November 2022 (before strikes). Tracking code is showing that parcel arrived to London Central MC on 02.12.2022.Now is 02.01.2023, and package hasn't moved anywhere!
January 2023 by Yi
poor service, bad manners. I brought a very big box and all I need is a little tape to stick on the return form.They have a roll of scotch tape by the window just refused to help!
December 2022 by Lee Eglen
Royal Mail Absolutely Useless My Parcel Arrived Here 4th December Never Left For Delivery Phoned Royal Mail They Said No Way Of Contacting This Place And Its Just Delayed No More Like Robbing Staff As Per Usual Do Us All A Favour Just Close Permanently Rather Than Strike Couldn?t Be Trusted To Deliver A Newspaper
December 2022 by Wai
Forgot to bring the collection card but had a picture of it so i tried to see if that could work.When I showed the picture to the guy at the post office he just said ?can you read?, It says you must have the card.? Then ignored me and aggressively asked the person behind me ?Did you forget your card too?.He could?ve just said ?no sorry you have to bring your card? instead of something so condescending and aggressive. Other reviews have mentioned the terrible service of this guy, he should just quit if he?s so angry all the time.
December 2022 by Rob Wagner
We had guaranteed next day delivery by 1pm. The package hasn?t left the centre despite arriving last night. They?re not on strike today, they just haven?t processed the package like we paid for
