December 2023 by Orlando
Went in for a sandwich and a coffee. The girl at reception was really nice, however I went back to the counter because the Coconut Vanilla Latte I ordered was too hot. The gentleman there initially ignored me but I said I was also waiting. Asked the Team leader wearing a green badge, Eastern European fellow, with a white shirt, to please add some cold coconut milk. He didn?t seem to enthusiastic but he repeated my order back and then poured some milk from a Jar. Unfortunately I don?t think it was the correct milk, maybe he got the jugs confused but I had a few sips of it and had to bin the coffee. Now I?ve got stomach cramps and I?m feeling nauseous.
December 2023 by Petra B
Excellent customer service and excellent food one of the best around London ???
December 2023 by K
It looks like this place never been cleaned. Very dusty. Toilets are awful.
December 2023 by E K
Awful rude staff. Horrible
November 2023 by Sj
My drinks were touched by multiple people before being given to me. When i asked for them to be made again they pretended to and gave me the same cups. Not impressed.
October 2023 by ROSS BROWN
for the price you pay, you when expect better quality - i understand prices have gone up, but when its costing 12 pounds plus, it need to be perfect and well presented and well
August 2023 by ????????????
Terrible experience today 30th July 2023 at 11:30 am. Only 2 waiters and a very quiet moment in the cafe. I popped in with my friend to have a coffee. We told the woman who attended us to have our coffee in a ceramic cup (she struggled to understand us properly so we had to repeat our order 3 or 4 times) . They gave us our coffees in a paper cup. We told the guy that we ordered our coffees in ceramic cups but given the were already in paper cups it wasn't necessary to pass them into a ceramic one.He screamed at us saying that they didn't have any ceramic cups and if we wanted to complain we should pass the whole process of complaints of Pret a Manger. He made me angry. I bit my tongue so that I didn't say anything offensive to him because of his character and managed to tell him that "nobody made a thing because of the paper cups, there wasn't any need to lose the temper and that I didn't understand how a person with such a short wick could be facing the public".This waiter didn't apologise at all. Instead we saw him speaking to another waitress with glasses that we didn't see before. They were laughing and looking at us (we were sitting down at one of the tables).I think Pret a Manger is employing people with very poor skills to treat the public. I've been a member for almost 2 years (it used to be £20 and now I'm paying £30 a month ). It's unbelievable. I'm dropping my membership.
July 2023 by Debra-Kim Penberthy
I ordered a Salmon & Mango Salad Bowl with avocado slices in it, plus a Super Fruit bowl. The avocado slices were so hard that I couldn?t cut through them and the kiwi fruit in the fruit bowl were also hard that it was unpleasant to eat the pieces which made up the majority of the bowl. All in all, I am very dissatisfied.
July 2023 by Phil Gladman
Lovely choice of food and drink. Their subscription is excellent. Nice staff.
July 2023 by Heather H
Insanely busy coffee shop with predictable food and drink options ... good for consistency, not if you're in a hurry
July 2023 by Jon Byrnes
Had a terrible experience with staff in here on a Sunday . Arrived one minute before closing and the door was open only to be told they were closed . Very bad attitude from the sever and when I asked to speak with the manager a lady in glasses also had a nasty attitude and wouldn?t budge and told me to leave . As a pret subscriber and regular user I?ve never experienced Such rude nasty staff . They also refused to give me any names when I said I will complain to customer service
June 2023 by Pri S
Very poor service, ordered an Applejito which was supposed to be cold and goth this piece of s .. ridiculous Horrible warm cup of apple juice. After asking for ice just got an answer "we dont have ice". So, dont sell cod drinks!!!. Never coming back
May 2023 by Ayesha Zafar
They have launched coolers this summer and I am so happy. I tried all and I love ?feeling peachy? the most. You can get your cooler on subscription as well.
May 2023 by Jack Holden
This store has gone very down hill over the last few months. I always get my coffee at around 8am, when they are admittedly very busy, however what disgusts me is that they each have a paper coffee cup under the machines, to which they just repeatedly dispense Espresso into. When you then order your coffee, they take this cup and just roughly pour an amount of espresso out of this cup, into yours. My order is a strong latte, but with this ridiculous method, there is absolutely no consistency in strength. You can't call yourself a 'Barista' if you deem that an acceptable method. As someone who used to be a Barista (a proper one), this is simply not acceptable. The condition of this coffee cup they use is also absolutely revolting. I tried to subtly take a photo this morning (without success), but the cup being used by one of the staff was completely brown (soaked in coffee and grit), misshapen, and just looked vile. I specifically asked for my order to be changed to a Soya Strong Latte so that it wouldn't be made by her.
April 2023 by Fran Ferrer
The barista Leti was extremely helpful and really nice! We felt at home.
