September 2023 by Google user
Great staff however the manager is probably worst I've ever seen in customer service. The only time I saw her smile was when she saw a dog.\\nPerhaps if she likes dogs more than people - career change would be a great idea.\\nI feel pity for her staff as they're always looking panicked as she bosses them around. Lovely blond girl barista and a guy that works there but the manager is incredibly rude. I'm now choosing to go to the bigger pret down the road solely to avoid her and her miserable attitude. Bigger pret has amazing staff, always welcoming and smiling. I'm local and pop in several times a day (love the subscription!) but this woman literally ruins my day with her rudeness and seeing the way she treats staff.
September 2023 by Dajana Crnic
Great staff however the manager is probably worst I've ever seen in customer service. The only time I saw her smile was when she saw a dog.Perhaps if she likes dogs more than people - career change would be a great idea.I feel pity for her staff as they're always looking panicked as she bosses them around. Lovely blond girl barista and a guy that works there but the manager is incredibly rude. I'm now choosing to go to the bigger pret down the road solely to avoid her and her miserable attitude. Bigger pret has amazing staff, always welcoming and smiling. I'm local and pop in several times a day (love the subscription!) but this woman literally ruins my day with her rudeness and seeing the way she treats staff.
August 2023 by JZ
racist to asians. asked them politely in my normal voice if I could get a croissant. Lady responded looking mad and annoyed:?u have to speak louder!!!!!!?Don?t know what the customer did to receive such service.
June 2023 by Sweedh Ali Baramy
Pret needs no introduction. They serve good coffee and I like their breakfast bowls as well
April 2023 by Mark Jones
Weird manager on 16/04 wanted to kick us out from 5.50pm even though they are closing at 6pm no wonder the Pret in the US are doing much better. Tourists and locals avoid this socalled Pret at all costs.
March 2023 by Claudia Higgins
Incredibly rude female manager. I consistently order from Pret for corporate lunches for my office and she is horrific to deal with. Never wants to help, if you ask her for the food to be delivered earlier than 12:30, which seems like a fairly normal request considering lunch time is from 12:00, she gets extremely agitated and will blame it on being short staffed. I've heard this excuse over and over but it just sounds like she is overwhelmed with the responsibilities and time management is not her strong suit.I have consistently asked Pret for our chosen store to be Tooley Street as the manager there is incredible, always going above and beyond and will try and help where possible. The manager from Borough should perhaps sit in and watch how customer service should be done, because frankly that is a skill she just does not possess.
November 2022 by NK
This pret never take order for cold drinks... Its been a year I subscribe with them never they allow me to give my cold drink... If ask for cold drink same dialog for one year " ice machine got problem can't serves now" ?
November 2022 by Lebi JM
With so many pret stores, in London Bridge, this one is clearly the only disorganised one.
November 2022 by Afaf ismail
I'm only giving a one star to discuss how rude the manager (lady) is. I do think the staff work really hard as I go there every morning but their manager is really rude and she literally came out today to shout at the barista in front of everyone! I'm sorry that I did not say anything but I will support you next time!
November 2022 by NishadKabeer NK
This pret never take order for cold drinks... Its been a year I subscribe with them never they allow me to give my cold drink... If ask for cold drink same dialog for one year " ice machine got problem can't serves now" ?
November 2022 by Leb J
With so many pret stores, in London Bridge, this one is clearly the only disorganised one.
October 2022 by B Akinlade
The manager here is SO MEAN! haven?t see anything like it. She?s humiliates her staff in front of customers. I feel so bad for them. She was really rude to me the other day too. Really horrid grumpy lady 24/7
August 2022 by Madi Yuille
Very bad staff. Manager was extremely rude to me. They always look miserable. Wanted to buy an apple and they were all old, wrinkly and soft?! surely you replenish your apples and fruit ????Overall terrible experience - only thing that was nice was the coffee as at all prets.
July 2022 by sara berakach
Worse pret ever. They are unable to keep the staff and the manager is extremely rude to the staff and sometimes to customers (from minority ethnicity black/South Asian and Arab).Now I understand why the staff is always panicing.Ps: it take them a couple of time to get your coffee right even if you are a regular for more than a year.
July 2022 by Lee
Went to spend £7 and tried to pay with £10 note. Refused to serve me because I only had cash to pay and they did not have the cash to give me the change. CASH! Absolutely disgraceful.
