December 2023 by David Bateman
Toilets have no toilet rolls in. Staff are unhelpful. Service with a smile, not here, forget getting a coffee!
December 2023 by Iago Amaral
Food was delicious, unfortunately the coffee machine is deregulated or the coffee beans are really
December 2023 by Hatim Al-Nasser
Thanks brother ESsa for your usually good of service with smiles and help others to have good experience in pert coffee i wish to you all the best in current and future ?
November 2023 by Lambertus Oosthuizen
Pret is becoming a rip-off.£ 3.50 per cappuccino and then the cup is filled only 75%. This was my last visit. There are better and cheaper independents around.
September 2023 by Jprot
Canterbury - sausage in the cheese toastie (not great for a vegetarian with a meat product intolerance). Worse still however was being told ?I don?t know how that could have happened? instead of ?I?m really sorry, you have our apologies, how can we put this right?? I guess this company is not really bothered with training and ensuring attention to detail. Astonishing given Pret?s recent problems with food labelling. Best avoided.
September 2023 by Nate
Almost always understaffed - especially on Saturday and Sunday mornings. Takes AGES to get a coffee.
August 2023 by Cat C
Enchanting service by Manager Theo, who was polite & courteous throughout our business brunch. We felt absolutely at home, though Trafalgar Square was bustling with tourists & travelers. The Matcha Latte was exquisite & refreshing.Definitely need to visit again.Kid-friendliness: Excellent customer service
August 2023 by Jun
Extremely rude crew, no smile, seems always angry when asking a thing or buying. Made my drink very badly which never happened to me in any of the other pret. Very deceived.
August 2023 by Léa251102
I wanted to take the time to outline the very good I received today from Harry and Theo. Despite being left alone to handle dozens of customers and a very crowded shop, they made everyone feel welcome with their smiles, laughs and jokes. Everyone was having a good time and queueing up to get a time to talk with them, it seemed. There was such a good ambiance in the shop, it really changes from the usual days in pret! Thank you again for keeping your stress for yourself and being professional and welcoming.
August 2023 by Odyssey62449011809
I wanted to take the time to outline the very good I received today from Harry and Theo. Despite being left alone to handle dozens of customers and a very crowded shop, they made everyone feel welcome with their smiles, laughs and jokes. Everyone was having a good time and queueing up to get a time to talk with them, it seemed. There was such a good ambiance in the shop, it really changes from the usual days in pret! Thank you again for keeping your stress for yourself and being professional and welcoming.
August 2023 by Mimi Sharon
Located opposite the National Portrait Gallery. Suitable for a short coffee, sandwich or something sweet break. A huge selection of sandwiches, packaged salads and soft drinks. I bought a drinking bottle and continued on my wayVegetarian options: good for vegetarian, lots of salads etc.Kid-friendliness: Kids can see the food on displyWheelchair accessibility: It's at street levelDietary restrictions: Good for vegans, suitable and free of gluten. Suitable for lactose intolerance
August 2023 by Bruna Carla de Andrade
Very rude, the girl attendant. Unfriendly. She didn't thank me, she didn't tell me if I had to wait for the coffee I ordered and just finish serving me, she didn't look at my face and went to the next customer. That is, not good morning, not a bit of sympathy, not even "thank you." You need to review the level of professionals you hire to work, they seem to be lazy and unwilling. That causes rejection in the clientele. Other than that, the coffee was good and the food was very good.
July 2023 by Adrian
Very busy, somewhat dirty & understaffed. Decent food, the usual Pret selection.The toilets were very poor.
July 2023 by Kanukai Anderson-Erskine
I?ve been having breakfast with Pret before work a lot lately and I get the same thing everytime.I was charged £5 instead of the £3.45 I normally get. I would?ve liked to have to been made aware of the changes to the price before I bought it. Especially on the display.
July 2023 by OLALLA TABOADA VAZQUEZ
I come here often during the week and staff is always very friendly even on really busy hours however this morning I felt customer service was very poor.I asked for a decaff coffee and the employee said "we don't have decaff" and simply stared at me without saying anything else. It was 7:15 am and only me and another person to order.I thought and explanation like: "sorry we have run out of it today or the coffee machine is broken" it would have been nice. Also, and alternative from her side would be welcome too instead of me having to ask ask for something else. Just wanted to bring this to your attention as just a little empathy would have made such a big difference.
