January 2024 by Bradley Stannard
Pizza was good, tasted good and had olives added on the top.One annoying this is the wait staff are constantly trying to upsell you everything. ?Do you want some wine? ?are you sure you don?t want some wine? ?we?ve just got this new wine in?Parking: None, this is London my man. Get public transit
January 2024 by Alex Dam
Dined in for a late lunch 3-Jan-24. Review based on what appeared like an understaffed team. Came into the restaurant knowing of the 3.9 rating but it didn?t even hit that mark in my opinion.Prezzo burger served with pitiful amount of fries. May as well not have given anything. Burger was decent enough.Chicken rigatoni served cold to room temperature - not greatFlat white - diluted tasted like water.Asked for some water and some Parmesan three times before eventually getting it.Overall waiting time between ordering and food arriving 27mins.
January 2024 by Gareth Steyn
Went here today for lunch and the service was great, only interacted with one server really named Hayley. She?s great.. quick, very friendly and helpful despite it being incredibly busy. I?d come back just to get have her service again.She genuinely made my day and made me fall in love with the restaurant.I?d recommended anyone to go there and when you do ask for Hayley
January 2024 by Rosie
Not enough staff working considering it was peak time for pre theatre dinners, it was hard to get anyone?s attention. Food was bad my spaghetti bolognese was cold and watery, I wasn?t expecting 5* but I have had better microwave meals. When I asked to take off the service charge in light of this the waiter was quite rude. Very disappointed as I normally enjoy when I visit Prezzo.
December 2023 by Muge Gorgec
We didn't have reservation but we managed to get a table. We were supposed to be 5 people but another friend brought a friend and at the end, I asked to the waitress if it's possible to add 1 more chair or not. Obviously she got really disturbed by asking that and went to the hostess who seated us. The hostess came with a super angry face and said "you asked for a table for 5 and now you are asking for 6!" Excuse me?? What kind of attitude is that? I understand how busy they are during Christmas period but she can just simply say 'I'm sorry but we can't'. Simple as it is!! That was the worst service I've ever seen in London. How rude she was!!!!
December 2023 by Pete
Genuinely the worst meal I've had in a restaurant for some time. The pasta was cooked well but had no flavour and it was like eating plain pasta with parmesan. It was also cold.Plenty of better options in the area.
December 2023 by Chris (Just Roamin')
Standard Italian fare for a family-style restaurant. Not too expensive for central London with children's menu sub-£8. Food was average but service was good. When my wife expressed some reservations about her main course, they offered us free coffees.
December 2023 by G Castro
(13th December 2023/ late afternoon) Food was average, not bad but also nothing special. It took ages for someone to take our order until we actually had to call someone's attention just to at least start ordering the drinks. We had to ask for the kids menu even if it's so obvious that we're with our two year old son. When the food was finally brought to our table, they even got my son's food wrong so we had to ask for them to change it to the correct one. Then one of the staff was rude the way she handled our query prior to settling our bill. Overall, the atmosphere felt awful for us as a family with a toddler, we didn't feel welcome, zero friendliness and professionalism from some of the staff especially the woman who brought our bill. Me and my partner both feel like the staff were just staring at us and judging when our toddler started throwing tantrums after finishing our meal. Overpriced for an average Italian restaurant with a bad customer service. It doesn't matter if the restaurant is in the central London, that doesn't mean that they can act like superior and above others. Not when you're in the food and catering industry.Kid-friendliness: It didn't feel like a kid friendly or family friendly restaurant.
December 2023 by Nikki Parkinson
My children and granddaughter went here on Saturday 9th of December. It was very busy but the staff were so friendly and helpful and the food was lovely.I want to thank them for making our visit and experience a great one.So a big thank you to all the staff and I hope the Chef is still wearing my Christmas balls.
November 2023 by Vaishnavi Avachat
Had the worst time at this restaurant. Came across an extremely rude waiter who tricked us into buying bottled water. He, then, made a huge fuss when we asked to remove 2 toppings and add 2 other 2 toppings from our calzone, for an extra charge ofcourse. On top of that, he bought us a pasta which we didn?t order. When we pointed it out that the we didn?t order the pasta, he started arguing that we bought it and also tried to make us pay for it in the bill, till we called the manager. Also, the calzone didn?t remove any of the toppings we asked to be removed. It?s okay if a restaurant can?t customize the order but we expect transparency from the staff and say this can?t be done and we would have appreciated that. However, the waiter now starts telling us that he followed the instructions and if there?s an issue, it?s not him who is cooking. Are you seriously kidding me?Overall, had the worst time of my life and did not expect such insulting and rude behavior.
November 2023 by Sarah Fernandes
Je laisse une étoile car 0 n?existe pas, sinon cela l?aurai été. La serveuse, d?origine Chinoise, fait l?arrogante alors qu?elle n?a rien pour. La cuisine est simple, cela ne vaut pas le prix.Au lieu de se la peter la Miss Chinoise elle ferrai mieux d?être plus compétente dans son métier, et plus gentille.
November 2023 by Mr. Dunne
Came here with my family while visiting Londan , I was pleasantly surprised at how well they catered for the various dietary requirements of my large family , with separate lactose free,gluten free and vegan menus . There was something delicious for all of us . The food tasted great and the service was excellent. I would highly recommend this restaurant ?
November 2023 by Matt C
Very nice quick lunch. Fast service, great tasting meals, great busy vibe, well priced!
October 2023 by Hille
The food and location are great, I just thought the service was slow from time to time. Also I hate the fact that they charge a 10% service charge on top, then say it's 'completely optional' but you have to specifically ask to have it removed and they ask the reason why. It feels a bit like guilt tripping. Either raise your prices 10% or ask for a tip at the bottom of the bill 10-15-20% and leave it as that. It doesn't feel optional the way it is now.
October 2023 by Jason Mason
Place is in a great spot. Service was good to start with then dropped off. Drinks waiter was to busy running outside to video 3 x Nissan GTR's who were revving their motors that hard I thought the windows would blow in...Pizza with ham had 1 x slice of ham broken up into 5 little pieces. Seriously, I get the cost of living but at least try to get a piece of ham on every piece of pizza, I am paying for it.In the end it served it's purpose but I wouldn't go back.
