February 2024 by Ibukun Babarinde
Best Pure gym I've been to.They have towels! Just don't get greedy...take one!It's spacious and the staff are friendly.The lift is slow on request, you're better off taking the stairs to go in and out (you want to exercise, right?)
February 2024 by K C
Cold showers it used to be a great gym for central - lots of classes, good equipment and towels provided, but now they?ve turned the shower temperature down so you can?t have a hot shower before work.
December 2023 by Morgane Rees Thomas
I'm incredibly disappointed by the lack of professionalism and customer service at PureGym. After signing up and paying a joining fee, I faced a two-month delay before being informed that my membership couldn't proceed due to an error claiming I joined via a discounted program for NHS workers, which I'm not a part of. They requested repayment through the NHS discount portal without issuing an apology or acknowledging their mistake. Despite extensive face-to-face discussions and numerous emails, the issue remains unresolved. Additionally, encountering aggressive behaviour from the staff further soured my experience.
December 2023 by Brogan A
Useless admin team, extremely unhelpful - you're felt like you should not be there if you need the slightest bit of help.
November 2023 by Benjamin Graham
Pretty crazy how this gym is £50 a month and still closed on Saturdays and Sundays.
October 2023 by harry scott
You'll need to be exceptional noise cancelling earphones to drown at the trash they play at max volume.
September 2023 by Danny Taylor
I don?t usually leave feedback on sites but?. Ever month there is all ways some thing that dosnt work or broken. Shower hot water has been broken for some time, at first there was no updates sent to any one saying it?s broken or access to other gyms - with a gym in London ever one going to use the showers to then go back to work, so this is key for a gym in London. I haven?t used the gym for the last two weeks because of the shower issues.I wish the facilities management company will take this more seriously, as there is allways a super long time in getting things fixed.
July 2023 by G Jones
No AC makes for a horridly hot workout, smelly changing rooms and closes often. Gave it an extra star for the amount of equipment they have.
June 2023 by J L
After a few days, I cancelled my membership since I had to move unexpectedly and the gym was no longer an option for me. I sent an email to them requesting a refund because I never once used any of the facilities. I received no response from them. Not even a polite answer.
April 2023 by Joseph Brind
I like this gym a lot it has a really good layout and the dumbells are clean, presentable and always in order only room for improvement is getting some actual working wifi.
April 2023 by Jimmy Reilly
Regularly closed due to issues. Very unreliable and a lot of money to have to then pay for a tube fare to get to their alternative gyms when these issues occur
April 2023 by Emma McDonald
Good when it?s open. Frequently closed due to maintenance issues. Has currently been closed for a week and no sign of reopening.
April 2023 by Callum Reay
Limited to a 1 towel policy due to the managements inability to organize enough towels for all members, additionally gym is constantly closed for maintenance issues
March 2023 by Chimezirim Echendu
I think whoever manages this gym needs a lecture in communication. The gym had no hot water today and no effort was made to communicate the problem to gym users. People went to the bathrooms to shower and almost froze because of how cold the water was. An email was only sent by circa 5pm to inform people of the problem.Shameful does not do justice to the quality of service. Fix up ASAP!
February 2023 by Russell Cook
Tidy gym floor. Plenty of lockers.Recommend going outside of peak hours if you can but if not still better than any other gym chain in London that I have belonged to for peak time visits.
