January 2024 by Josh
Queensmith provided a brilliant service from start to finish they are ugly professional and a delight to work with. I wanted a very specific design for my partners ring and Jack and the team really brought bring the vision to life. They educated and advised me on what would work best and the ring turned out even better than I expected. Thanks again we'll be back for our wedding rings!
December 2023 by Colin
Amelia did an incredible job helping me through the process of finding the perfect engagement ring. Never trying to sell me anything, she had an honest interest in me, my fiancée and our relationship which she used to help me find the right ring. I didn?t know a lot about diamonds, clarity and what is what but Amelia talked me through everything, making me feel super comfortable to make the right decision in the end. Outstanding service all around.
September 2023 by Jon Udry
We found the whole process of buying our wedding rings from Queensmith an absolute joy, and this is down to Emily. She made it stress free, and easy to choose the perfect rings for us. Not to mention, she also sorted out the engagement ring too. I highly recommend this company.
August 2023 by John Stewart
Queensmith is the perfect example of how to do customer service. The whole experience from beginning to end was brilliant. I was looking for a wedding band and in our first appointment Laura took time to explain the difference shapes, weights. No hard sell, just friendly, thoughtful and helpful advice. We left with a quote and it was easy to process the order over the phone and pay deposit. Had multiple emails on the order?s progress and it was ready to pick up earlier than the guaranteed date. My pick up appointment was with Jack, who checked the fit and presented the ring in a display box. Really pleased and look forward to making use of free polishing in the future!
July 2023 by ANUPAM PARASHAR
Fantastic experience with Queensmith - Aimee, Eddie, Peter and the team are amazing! Highly recommend.
July 2023 by Philip Williams
I used Queensmith for my Wife?s engagement ring, our two wedding rings and a late-notice resizing. Amazing customer service throughout. All their staff were super friendly, knowledgeable and highly competent.
July 2023 by Eva Naranjo
Yet another superb buying experience with Emily at Queensmiths. After sourcing our engagement ring from her, we turned to her once again to produce our wedding rings. She listens to what we want, objectively talks us through our different options, gives an honest appraisal of what looks best, and patiently answers all our questions. No hard sell or upsell, she genuinely wants what best fits our brief within our price point. Super friendly and professional, it?s always nice to buy from someone knowledgable who we like and trust.In fact we have only had positive experiences dealing with members of their team, who we have found to be professional, warm and genuine, across the board. Craftsmanship is exemplary and you are always secure in the knowledge that you are buying quality merchandise from one of Hatton Gardens most reputed jewellers.
April 2023 by Mala
Wow wow wow! Absolutely amazing service. Our consultation was with Imogen, she was so friendly and knowledgeable that she made the process so enjoyable. We had a tour where we were shown how the rings are made and the whole process happens in-house! We were really impressed with how much work and detail goes into making the rings. I tried on various rings till we found the one I liked. I was able to design the ring I wanted and everything we asked for was done for us. We tried other jewellers in Hatton Garden but went with Queensmith because the service you receive during your consultation is absolutely amazing and the after care they offer is one of a kind. I had such an amazing time designing my ring and I am so excited to see the finished product. Imogen took our budget into consideration and gave us some great pointers. If you?re looking for an engagement or wedding ring, you will not be disappointed. We felt really special and thought it was a great start to our new journey. It?s an experience that I definitely won?t forget.
April 2023 by George Fish
The perfect way to choose an engagement ring - Eddi and the team have done an unbelievable job!I first met with Eddi over zoom and he shared his expertise to help me pick out the perfect stone and setting for the ring. Their customer service is outstanding, and everything is very transparent with no hidden costs. Would thoroughly recommend to anyone.
March 2023 by Ahmed Omran
After lots of research, I went with Queensmith to get a custom made engagement ring for my partner. The experience was 5* from the start, they were very accommodating, helpful and the quality of the final engagement ring was outstanding - me and my partner loved it and got so many positive comments! Simply wonderful - master jewellers indeed. Thank you so much Queensmith.
March 2023 by Oz
Like everyone else I have visited many dealers to get the best price etc. But do not hesitate to go for Queensmith as their service is impeccable. Emily who helped put together the correct ring and was very happy to answer all questions. She was very professional and very transparent, and it really helped that she was not pushy like other salespeople I had come across.Look no further as this is a once in a life time purchase, and it should be done right. Thank you Queensmith.
December 2022 by Faye Woodcock
Highly recommend!!! My boyfriend and I chose my engagement ring together at Queensmith and had an incredible experience. We mainly worked with Joanna ? who is incredibly knowledgable, patient, and kind ? but all the staff that we engaged with throughout the process were extremely professional. I'm so happy with the end result and really don't think the service and experience could have been better. Huge thank you to everyone at Queensmith!
October 2022 by Alex Lam Qiu
Adele helped me piece together my thoughts and ideas for the perfect engagement ring. Service was great, she was knowledgable and supported me with her expertise! Highly recommend even popping in - I didn?t feel any pressure on my first visit or video call.
October 2022 by Jack Bowyer
Queensmith are simply brilliant.I was recommended by a friend, who in turn was recommended by one of his - and I now recommend all of mine too.Everyone is super friendly and knowledgable and their rings are stunning.Nobody applies pressure, simply advice and recommendations and in the end I knew whatever ring I went for, I wanted it to be from them - I trust them.Specific shoutouts to Adele and Laura who were nothing short of amazing, a pleasure to deal with.Big thanks again for making what could have been a stressful experience an enjoyable one.Jack (and Aimee)
October 2022 by Josh Opolot
I walked in close to 5 mins from closing expecting to turn me away, but Oliviia was so welcoming and took the time to show me and a friend a range of engagement rings. We described what we were looking for and she helped estimate my fiancé's ring size (it was a perfect fit). I found the perfect ring in 15 minutes thanks to her expert knowledge. My fiancé loves the ring and would highly recommend everyone to go here!!!
