October 2023 by googleuser 1
Great shop!!!!!Had lots of stock and a good range of products.Polite customer service and would recommend
May 2023 by David Taylor
I was surprised the shop was open on a bank holiday Monday (May 1st) so I popped in to buy a roll of electrical insulation tape. As someone who manages a retail outlet I was rather dismayed by what followed; it was straight out of a staff training video on how not to treat customers! I was the only customer in the store and the chap behind the upstairs counter was too busy not doing very much to look up and acknowledge me standing 3 feet away from him. Well, I thought, maybe the guy is having a bad day. So I went downstairs to the basement, empty of customers, and saw 2 assistants (a young man and woman) behind the counter. They were chatting to each other and the woman was sitting at the counter eating some sort of Pot-Noodle lunch (a complete no, no, in retail to do that in public view). I walked over to them and again stood 3 feet away trying to make eye contact and get their attention. Nope, nothing. So I coughed just in case they were short-sighted. Nope, nothing, they carried on with their conversation. After a while I felt a bit left out so I said "Excuse me, could I get some help". The man looked at me with some annoyance and curtly said "What do you want". To cut this story short, I eventually got him to help me look for the tape I wanted, which was out of stock, but his attitude remained surly and distracted. He didn't offer to look in the stock room for more tape or offer to order it in. I can understand these assistants may not want to be at work on a public holiday, but you don't take it out on the customers! I said earlier I manage a retail store and I do wonder if some of the positive reviews here have been written by the staff or their friends. At the end of the day this is a poor management issue. This wouldn't happen in a well run store and leads to people like me having to leave bad reviews.
February 2023 by Bappa dasgupta
Excellent customer service even by Robert Dyas's high standards, thanks so much for sorting out the Air Fryer today
February 2023 by Sunny Art Centre (London Art Calss)
I usually don?t write critical review regarding the services, as I know we all living in the world that has lots of troubles, and I don?t want to be a trouble maker, as my purpose is to bring light and beauty rather than hate, but law is the law, and police is the police, I think we all need to respect that.Robert dye has always been one of my favourite place to shop, and the staff is always welcoming and helpful. Unfortunately, It has been an very unpleasant experience to shop in the Robert dye just few mins ago in Chancery Lane, the stuff called Mr Dan has very extremely rude and cold to the customers seems like all the customers in the shop is his enemy, and here is the story.I went to shop this morning with my assistant to purchase some office use stuff and when we were waiting on the counter an elderly lady came asking for instruction of the weight she purchased from this shop. And I thought it might took some times for the stuff to figure out how it works, therefore I asked whether I could give her an hand as there is other customers queue. when I checked the battery in fact she hasn?t remove the plastic which was the reason the clock didnt work. And I went downstair asking the stuff Dan whether he could borrow an screwdriver so I could open the battery box. But his answer is extremely cold and unpleasant saying:? no we don?t have any screwdriver?. this made me feel that he is very dishonest as Robert dye is selling these things.Therefore I saw the screwdriver just hanging next to the counter. So I took the screwdriver and try to use that for removing one screw in the battery cover. To be honest now I think about this I committed that I shall ask before use it. This is a lesson for me and I m grateful that I have learned my lesson.And immeditelly Mr Dan came to me saying that ? sorry you are not allow to use the screwdriver? and I said? its only one screw? and he replied? no you have to pay it before using the screwdriver?. Fine, I m still can afford one screwdriver, and I said ? that?s absolutely fine, I can pay for this screwdriver, now can I use it ? ? and he replied aggressively ? but you have to pay it now.? ? besides, this is private property, I can refuse to serve you, ok ! Now I ask you to leave.? Well, I told him,? that?s fine, I can leave, but can I pay it now?? He said? ok, now pay?. so he remove the ? out of service? sign. To be honest from all my life this was the second time that I experienced such an cold unprofessional service from a stuff. How much hate he would have within him? And the lady felt very sorry about me and saying? you don?t have to pay for that? don?t worry, I will sort it out when I am back home?What an experience, I felt that Mr Dan is definitely not qualified to be a front desk staff, and he is completely misrepresent Robet Dye, I would really need his apology with such an unprofessional behaviour. A man full of hate is definitely not suitable for the customer service related job.God bless him.Best wishesSun
February 2023 by Marco Vedovato
Chanelle it?s the best customer service of the store!!! Amazing every time and smiling!!
December 2022 by Lucia Kwong
Helpful and offered products mostly needed when setting up a home
October 2022 by Sergey
Key cutting service is fantastic and cheap: any three keys for £12
October 2022 by Sergio
Key cutting service is fantastic and cheap: any three keys for £12
October 2022 by Sergey Novoselov
Key cutting service is fantastic and cheap: any three keys for £12
August 2022 by Michael Hocke
Great shop, always offering some good discounts. And always a nice service
May 2022 by Amanda Steele
Chanel at Robert Dyas Holborn was super helpful in helping us find the right travel adapter. Made sure it was the right fit and asked all the right questions. That's fantastic service and I was really impressed.
May 2022 by Sultan Nazer
Horrible service ,Walked in today , I asked the man at the till if he can help me with this type of glue I?m looking for , he said he dosent know , I asked again and he was extremely uninterested and said he still didn?t know what I was talking about , I was about to leave then he told me to go downstairs , I go down and there was only 1 staff member , I asked her if she could help me , but she said she?s busy and to look for someone else down stairs , I realize that there is no one else down so I ask her again, and she tells me to go to another Robert Dyas in Tottenham Court road, so I walk for an hour, to go and get the glue, I walk back home and check that they have the same exact glue in the Holborn store, I wasted 1 hour of my life walking just because you?re staff in this branch are so lazy , the staff in Tottenham court road actually helped me and were interested in finding the right glue for me
May 2022 by Jonas Clear
Poor service.Asked on the phone for an item they said they have it in store, once I came they said they didn't.
April 2022 by Param Singh
£4 for a flimsy recyclable bag! What a ripoff
December 2021 by B H
Friendly and helpful service
