December 2023 by Debbie McComiskey
Ordered something 3 weeks ago and it hasn?t been sent yet despite being in stock. Customer service is pretty much none existent.
November 2023 by Serge Kovaleski
Pathetically poor customer service! Received a $200 Stones jacket that I ordered online, but it is too big - despite what the specs say on the website. Now, I can?t get any response from customer service to arrange for an exchange. The company is not replying to my emails and there is no customer service number to call. But it has my money.This has been a terribly disappointing and frustrating experience and a radical departure from the Stones?s commitment to excellence.(My order number is CARN2792)Customers beware!
September 2023 by Hannah D
I was so excited to find out there's a Rolling Stones store in Carnaby St! It's worth checking out if you're a fan as there's lots of cool merch, records, images and design work throughout the store. It's an awesome experience even if you don't intend on purchasing anything.
September 2023 by Zoe Grimmett
Went to the rolling stones shop no 9 Carnaby Street fantastic ? keep rocking
September 2023 by Lisa Linton
Being a 45 year Stones fan, imagine my reaction when I happened upon their store in SOHO! From the informative and knowledgeable staff to the merchandise gems here, this was a fabulous experience. Must be on the destination list for any Rolling Stones fan!
August 2023 by Sally Norman
Have visited the shop before and received excellent service but recently ordered an item online due to Rail Strikes and, therefore, difficulty actually visiting the store. Had to return item due unsuitability but now being ignored by Customer Service and no refund. Rapidly going off the the idea of the store now?. Now downgraded my rating from 3 to 1. Very disappointed in non-contact from Customer Service? Phoned the actual store in Carnaby St but back to square one. Sorry to say I shall not be visiting again, nor ordering online.
July 2023 by Tomasz Banasik
Apparently it's the only official Rolling Stones store in the world. Very friendly stuff, helpful and easy to talk to.
June 2023 by ophiecat
If I could a zero, I would. I?ll try to make this brief (it?s been going on for months). I ordered 2 items from them. The keychain arrived but no shirt was in the package. I specifically asked for the items to be shipped together because the previous order was send separately and one item didn?t come. I contacted them immediately. I was asked if I want a refund or a replacement shirt. I chose the shirt (it?s a bday gift for my daughter). I ordered it months in advance of the bday. I was told it would be sent at the end of the month (May). When they didn?t contact me about the replacement, I don?t them back. They old me to wait for a shipping confirmation. None came so I contacted them the next day. I was told that I did get the order (their website showed the order was ?partially? delivered). They called me a thief! I was livid at this point (still am) and replied to them saying so. I was then given an insurance form to submit. A form with no ?send? button. I am not kidding. I replied back that they are the thieves and they (or the delivery company) should be filling out forms, not me. I am completely innocent in this. So no shirt and no refund. The birthday is days away now. I would not recommend shopping here at all. You might not get your items and have to go through hell to get any help. But the worst is the customer service. They actually called me a thief and they are the ones with my money! How do you honestly give someone an insurance form to fill out that can?t be sent? Spend your money where they respect you and treat you (and your money) seriously. I love the Stones but hate their store.
May 2023 by Sascha Wollschlaeger
?. I said I know it's only rock 'n roll but I like it
March 2023 by Kim Larwood
The shop is great but buying from website is not a good experience. Ordered on 2nd February for delivery of valentines present. Money taken on 3rd, still no goods and support is not a good experience. No news for 2 days, standard 'we are looking into it' responses. No phone number.
January 2023 by Carl Gatt
Do not order online the service is shocking. Six weeks after my order still no sign, after lots and lots of emails they have confirmed it hasn?t been sent but not why it hasn?t all they will say is we are looking into it. I have had to get my card provider involved to get it resolved. Really shocked how poor the service has been very disappointing.
January 2023 by Un Gravinese a Londra
I can?t stop to visit this awesome shop that actually in not only a simple shop, it?s a state of mind. I love it!
January 2023 by Jayne Candlish
Friendly staff and we purchased a unique Rolling Stones/England Football Shirt
January 2023 by Stjepan Mikus
????For RS fans.
November 2022 by dave pelton
If you're a Rolling stones fan, then this is a must visit shop. Friendly staff and some good original RS items to be bought.
