January 2024 by Ms Paul
Love me some R&B's!From the 1970s in Leytonstone (now closed) to now, Brent Cross; it's one of those stores that I've always trusted. The quality and the craftsmanship are one of the best. I don't think their shoes are made in the UK anymore, and that was evident from around early 2000,Anyway, the boots I purchased were theCOMBAT, 8 Eyelet Military Boot, for £275.00.The leather is really nice and soft, with as mentioned a sole replicating that of a military boot. They do feel slightly tight on one foot, but hopefully, due to the softness of the leather, the boot should hopefully widen slightly.I bought these for bad weather days, so I will hopefully get more use of them in January, February.
January 2024 by Klaudiam Okulus
Beautiful shoes and friendly sales assistants.
January 2024 by Anita Ibrahim
Amazing service from Adella while me, my sister and my mum tried on every trainer they had, she was patient and brilliant, we each found the perfect pair! Thanks!
July 2023 by Rajkishor Yadav
The sales staff was super helpful and I got these gorgeous boots on sale.
June 2023 by Jamil Mustafa
My name is Jamil I a regular customer I have been there a lot it?s my favorite place but the customer service the got really bad specially there a lady her name is NADIYA she don?t know how to talk to the customer she was really horrible with as I?m not suspecting that from a luxurious, please like this
May 2023 by Lesley Hales
Don?t usually go into this store but yesterday I popped in to look for a small black bag. I had the most wonderful experience with a young assistant going the extra mile to help me. She went to the store room to find me additional items to view when they didn?t have on display exactly what I was looking for. Great job young lady, such a welcome change from the usual shop staff experience I have had elsewhere!
January 2023 by Nicole Weinbaum
DO NOT purchase any goods from this retailer. I have been a loyal customer for several years but I think the quality of their products has decreased recently. Back in October 2022 I purchased a pair of shoes for almost £300 they were defective and was told by a shop assistant that if I wore them the probem would go away. The problem remained and and I was offered store credit. I purchased another pair of shoes with the store credit. This second pair was extremely uncomfortable I only experienced this problem after about 45 minutes of wearing the shoes. I was in such horrible pain I got cramps on my calf, got horrible blisters and my feet even bled, this was after wearing the shoes for 45 minutes only! R and B refuse to give me a refund and want to blame this on my individual fit. However, I know the the consumer's act protects me as an individual regardless of what the many may experience. The shoes are "not fit for purpose" and did not last a '"reasonable amount of time". Moreover, the inspection for defects is done in-house, this creates a conflict of interest. I am fighting this through my CC and the ombudsmen. I am so sickened by their customer service, don't let them step all over you, you have rights. I am only posting now but I did get in touch with the retailer straight away.
January 2023 by Ticuul C.
Very friendly and helpfull staff. They were very patient and did all they could to help.
November 2022 by Euphemia Christie
I was not not happy At Russle & because every thing in the shop ,the shoes i love it.but i needed size.12 &half and the 2 staffs that i talk to Verry Nice and it was very expensive from £295,to £300, i was saying i could give a present for one of many brother i don't know this is the the first time i am goings to meeting him and all the other brothers and sisters, i only talk to them on WhatsApp and Facebook i would love to bringing some things for i go looking from now because black Fridays they may take some thing off but that day is for slavery days i M a poor woman but Rich in my heart, they did not call me in the shops but it is nice to go in and have a look on the nice things in side please do not thing bad about what i am writing but shop like Russell is for Rich people shop blessing for Christmas's to all the shoppers because times are harder for Every one???
August 2022 by Agnelo Rodrigues
Pricey quality stuff bound to last a lifetime and more. For serious buyers only.
June 2022 by Ali Malik
Very grateful to Anne who was able to order the very last available pair in the UK of patent Cumulus in a size 41. Great customer service, and the ideal shoes for my wedding in July!
April 2022 by James Berry
I brought some Chelsea boots in January and had a problem with them so popped into my local store in Brent Cross.Monika who immediately gave me attention on walking in, sorted me out in a jiffy. Impeccable customer service, I was in and out in maybe 10 minutes and completely satisfied.I was left feeling that this company cares about its customers and stands behind its product, would highly recommend, and commend its staff and policies!
March 2022 by Dov Pachtinger
Outstanding customer service, and quality products
March 2022 by Cathy o'shaughnessy
Amazing customer service when i needed help with handbags, thank you.
March 2022 by Linda Silver
Staff were very helpful indeed.
