October 2023 by May DV
Horribly rude service, consistently awful attitude across all staff. They seemed offended that we dared to ask if they could check the stock at another store or help advise on product selection. I didn?t believe the other reviews but it was actually one of the most shockingly bad retail experiences.
October 2023 by James Longstaff
Excellent service. Helpful, knowledgeable, and not trying to push for a sale. Staff genuinely giving the advice needed to select the right kit.
October 2023 by duc vu
Zero attention from staff downstairs, seems like they were too busy bringing out piles of boxes for people with appointment. Went to Ellis Brigham in St Paul instead with much better services and stocks
October 2023 by Craig Mellors
Very knowledgeable staff. Good range of kit
August 2023 by Ian Robb
Visited for runners need. Does a job but its a small space so has a small selection of running shoes.
June 2023 by Sarah Robinson
Went to runners need, very helpful team, hot some Rokas
April 2023 by Eddy Mingel
Taciturn, unhelpful, and rude member of staff in the Runners Need bit of the shop. Avoid.
March 2023 by Emma Laden
The assistant was very helpful, she warned me the gloves might not be warm enough but together we checked the forecast and were both happy they are right for the conditions.
February 2023 by Jacob Farrugia
Needed ski serving. Website says to drop them off in any store for a 14 day turnaround.Tired calling multiple times to confirm but no answer.Went in anyway. Multiple staff stand by the front desk (and evidently not answering the phone) only to be told it would be a minimum of three weeks, though probably longer and I should get it done in resort.Feels like S&R have become just another retailer, no longer an outdoor store
February 2023 by Lee Weywey
Helpful if you have an appointment. They seriously need to hire more people though. Ridiculous you can?t get an appointment till 2025!
February 2023 by Edouard Rabattu
Went there to find help regarding the purchase of a pair of boots for Ski Touring. I booked an appointment on their website which was taking place in two weeks time. The day of the appointment, I arrive at the store to be said : ?ah, actually we don?t have boots for your size?. They obviously didn?t take the time to call, text or email me before the appointment? Once I?ve been told so, I asked them if it?s possible to order a pair but they were so dismissive? Saying it?s my duty to look for a pair this size (31). I went to the website of a few brands and easily found pairs?On top of being dismissive, the boot fitter was shooting at when ?answering? my question, making me feel guilty for asking them? LITERALLY THE WORST EXPERIENCE OF MY LIFE IN AN OUTDOOR SHOP.Go somewhere else if you want help with anything linked to skiing / ski touring?
February 2023 by Joe
Very poorly stocked shop, and the items I did want to buy they were unwilling to price match because 'The policy had changed' despite showing them the same price/colour etc from a major online retailer. The staff were decent enough.
February 2023 by Sean Landsman
Rude and indifferent staff makes is really easy to go elsehwere, regardless of convenience. Won't be returning any time soon.
February 2023 by Ian Duthie Happy Couple in Dubrovnik
Very good service and advice. Good range from which to choose.
January 2023 by Quoc Dang
Way too slow, one member of staff was dismissive so I spent my £155 at Ellis Brigham in St. Paul?s - Won?t shop here again.
