November 2023 by Diamond H
Terrible customer service.I've called several stores and no one answered. The stores don't answer there phones and they don't use their emails. There's social media sites are just as there for illusion. Terrible, I've been waiting for 10 day to get my order confirmation number, I have yet to receive it. I also do not have a tracking number or a receipt. Terrible. 1 star is too generous.
November 2023 by Alexander Benjamin
SPORTS DIRECT DO NOT OFFER REFUNDS! - Purchased a few different sizes from the store in Angel as their changing room door was ?broken?. I went to return these items to a different store the next day and a manager said that they do not offer refunds and the items would need to be returned to the original store of purchase. I then had to return to the Angel store where a manager tried to get me to accept store credit, citing once again they don?t offer refunds. Please be aware of this before purchasing anything because they don?t seem to communicate this information during the time of purchase. I will be avoiding Sports Direct from here on out. Terrible and unethical company.
September 2023 by Owen
The staff were incredibly rude and almost refused to help, the selection was very poor, and the store itself was messy and in poor shape. There were about 4 staff members doing absolutely nothing but treated me with contempt when I asked about different sizes or where to look for things.
September 2023 by Brian Smith
Staff very nice and helpful ????
July 2023 by samuel hutchison
Don't waste your time it's not here anymore
July 2023 by Cynical
Rude staff and horrible service. Me and my friend got pushed by a member of staff for no reason.
July 2023 by Paul Mcnally
Won't accept returns
June 2023 by rob philpot
Best experience I have ever gotten in sports direct been here a few times and the service was good but nothing special but today the team that was on was all so friendly and helpful, I always have trouble finding shoes that last but they had great knowledge and helped me find what I needed and did it with great customer service.
June 2023 by Robyn Brant
Staff are unapproachable and make it uncomfortable when you ask them for help.
April 2023 by Lee Kirkham
Got a coat as it started to rain, winner for me.
April 2023 by MD C
Handy shop if your looking for sportswear etc but I really thought the prices were so inflated here compared to what they would be in an out of town one. I can see how that would be given where its situated but if I was of the mind to be looking for a sports direct this would be the last place I would expect to find one..
February 2023 by Ruben Fernandes
Good helpfull staff, and good range of trainers
February 2023 by Ultra Marathon Eddie
Horrible experience, asked to try a pair of shoes, I asked for 2 sizes and I've been rudely told to try the smaller size first before she gets the other one out because she's already selling an "expensive" pair of shoes, mind you I was holding a pair of £110 shoes so I'm not sure what she classified as expensive. I'm not there to be told what to do with my purchase. Incompetent staff, terrible service.
December 2022 by Steve Rowbottom
I hope this Ludgate Hill/St Pauls branch isn't the SportsDirect "flagship" store.Staff stood around checking their phones. If you do ask for help its not usually a very polite experience. I actually witnessed one member of staff trying to get to a rack that a customer was unfortunately stood in front of and the orders given to the customer were "I need to get to there".The managers/owners of this store really need to pay a "secret shopper" visit to this store to see what level of "customer service" their staff provide.We left after getting a short exposure to the "Sports Direct customer experience" and went to "Blacks" nearby for our purchase and the staff there were extremely polite, very helpful and pleasant - what a difference compared to Sports Direct!
December 2022 by Riyad Zeynalov
Employees are not willing to help you staring at you in a so rood manner. Never seen this kind of staff in any shop in my life.
