February 2024 by christy jose
Worst experience with the SBI UK King Street, 2 weeks back came to open an account the service was good to open my account, it was done very well but as a continuous process I came today travelling long with the documents that was requested by the bank on the day of opening and never mentioned to take an appointment for coming again and when I reached without knowing that, no concern or understanding and without clearly asking me the purpose of visiting, they just let me out. Very worst experience atleast try to communicate which is very important in every field, being an Indian and long time customer of the past of this bank back in India. I really feel ashamed on the service I received today from the bank front desk staff.
October 2023 by Bhagat Singh
Poorly Designed Mobile and Web Application. Not Sure how they surviving here in UK. They should provide better functionality, but think they are not ready to improve the things.
April 2023 by Jugal Goswami
One of the worst experience I had in SBI Uk main branch kings street??..Early December I visited branch for my account.And a guy never submitted my application/request after 4 month I came in branch as I haven?t heard anything from them.Surprised me saying it was processed for XYZ reasonSo unprofessional staff and poor customer service
January 2023 by Rakesh Gupta
This bank has good interest rates for fixed term bonds (2 to 5 years). These can be opened and operated online. It is only open 10am to 2pm on weekdays. It is easy to transfer funds to India if you have a current account with them. It is easily accessible from Mansion House or Bank tube stations.
January 2023 by ADARSH SHARMA
Poor online as well as offline (in-branch) service. Shame that as patriotic person one would assume to open a savings account with this bank. SBI India has improved a lot when will SBI UK wake up?The mobile app is like the SARKAARI offices crashes after 6 pm frequently. The Mobile app does not register any UK address and the fill in tabs can not be filled manually. I had to visit the branch in person and was promised that the address will be updated in 2-3 days (which is stupid and lame as app would do it in 10 min, if it decides to work!). The address was not changed ever. Thankfully, one day I could do it through the Mobile APP.A new Debit card was dispatched to my address and as it is advised to block old ATM debit card, only 2 options appear on the App, LOST/Stolen, but no "card expired" option.While trying to generate a new password the internet banking keeps crashing.Zero customer satisfactionZero dedication of staffZero work ethics of the staff.
January 2023 by Shriya Kumar
My previous experiences with SBI UK have been painful to say the least, but today I was served by Michael who was simply excellent. He explained everything well, made me feel comfortable and is very professional. I am leaving a review because I think he needs some sort of acknowledgement for his work given that it has improved my rating from 0 to 5 stars for SBI bank
December 2022 by Shankar D
Bank account froze without any notificationHave been an SBI-UK customer for more than 6 years. Tried sending money to India using their international remittance and transaction keep getting failed. When spoke to Keertha in SBI-UK contact centre, she mentioned that Bank froze my acccount without any intimation. Now i need to visit any of their 11branches in UK with my ID and address proof to reactivate my account.Trust score - Zero/10Customer service - 9/10 (The lady tried her best to help, but helpless)Would i bank with them again - Probably.. But if the same issue arises, would look elsewhere as there are enough options.This review is to just to make other customers like me aware, as your funds may be on hold for a while, so assert caution before trying to use SBI-UK for remittance.Date of report - 05/11/22Agent spoken - KeerthanaDate since issue faced - 29/11/2022Will head to bank and hopefully bank should unfreeze my account!! Good luck all using the biggest bank of India (in UK)
September 2022 by uzzwal purkayastha
Worse ever service from SBI bank. I have an account with SBI King street branch and my account is working fine. I bought new house and send them form by post form that i have downloaded from sbi uk website and also two copy of documents(Driving license and bill showing new address) and they did not do anything after 1 month. I have changed address on YONO account and it was working fine and applied for new debit card. I have received dabit card and trying to activate card and call them and they told me your branch frozen your account. My house is far away from branch, so it will cost me more then £100 to go SBI branch. I have to take holiday and also travel cost. It is very difficult for me to go there. Now, i need to send money to india but i can not send because of account frozen. Tried to call and it is going to sbi contact center instead of branch.
August 2022 by Mohinder Haer
My brother have been dealing with SBI for years and is unhappy, now that he has aged and can?t travel to the bank, they have been giving him run around in regards to transfer of their funds.\\nHe wishes that no one ever gets involved with this crooked bank.\\nAvtar Singh Tawana
March 2022 by Satyan Dharamshi
Absolutely incompetent staff, even though office is overstaffed and office not busy. I have gone there twice trying to update my correspondence address that have been wrong since a couple of years. Spent a long time filling in forms that have been sent to their back offfice presumably in India for the address never to be updated. Hopeless! The matter have even been escalated to their Senior Management and still nothing has happened.
August 2021 by Ivan R. Deb
I would purposefully make problems with my bank account just so that I can have a free drink from the vending machine here. Having said that, there are enough problems with the service already. So in the end, the only thing I would come in for is the free drink!
June 2021 by Ashutosh Rai
Worst experience. They believe in wasting time. I have never seen a bank which says that they do not open student account. Very hostile. I do not know about other branches but this branch do not deserve any star.
March 2021 by Devesh Pathak
Make you run to the bank for every issue as nobody in the branch will ever pick the phone and always transfer the call to customer care. Customer care centre don't have any idea about half of the problems. To summarise the banking with SBI UK ... AVOID.Can't we give 0 stars or negative stars? why we have to give at least 1 star?
January 2021 by Gurbachan Singh
Worst Internet Banking Experience. Transaction Password locked twice. Can not be reset immediately. 24 hours wait. Even after doing it write on the first time, while customer service on the phone , and new transaction password set, BLOCKED new transaction password again. Having to wait yet another DAY ?
July 2020 by Rachana Dighe
Visited this SBI UK branch during my recent London visit. Staff is very helpful and tourist friendly. Helped me get change of my 50 GBP currency notes.. even though I don't have account here, the staff helped me with lot of information and getting lower denomination currency notes. Especially thankful to Mr. Kulkarni who works in this branch. Located in Central London near Bank Station just opposite to Guildhall Art Gallery.
