December 2023 by Ahmed Ashour
The service is excellent when you are buying expensive sunglasses, but make sure you don?t come issues with this branch. I came to HSK store after one of the screws went missing. To be fair to the young lady she fix one screw which I had and looked her stock for replacement of the missing screw.Once she couldn?t find one I asked her to order one for me. She said only the manager can order. In all my life I never heard an establishment where only the manager can order some parts that cost £10 to order and fix. She did not take my phone number to contact me. When I asked her to give me the store number so that I can contact you of how the order is going, she just said just Google!Lack of customer service and communication was evident.
July 2023 by Paul Biffen
Excellent service and choice of top brandsA must if you need some sun glasses
July 2023 by Raha
I bought a Ray ban sunglasses from Heathrow airport branch. That was faulty. I went to high street kensington branch to ask them to get my problem sorted or exchange it for me. The young man was soo very poor in English, anything I told him he asked me something irrelevant. I asked for manager the girl came up and said my colleague is right we can't help you. She didn't give me chance to talk even . Most rubish customer service I've seen ever. Most useless people working there.
May 2023 by Supreme Being
What a variety of beautiful sunglass .very friendly and attentative staff I was mesmerised by their knowledge of products and amazed by their choices for suggestion
November 2022 by Maison Moretti
Went in to buy some frames for my holiday trying to escape the the UK weather. Lovely bunch of people, helped me out and got myself some lovely frames. ?
June 2022 by Tamsin Milroy
We went into sunglasses hut in South Kensington. I?ve never really bought expensive sunglasses, generally sticking to Boots or TK Maxx but my husband offered to buy me a nice pair for my birthday. Manfred, who helped us in store, was fantastic from the start. He has a fantastic eye and picked styles that really suited me. He listened to feedback and brought me lots of choice but was also honest about what worked for me. My husband was trying some on for fun while he was waiting, Manfred again plucked a pair from the wall suggesting he should try them. They were spot on, a classy style he might not usually have tried. We came out with 2 lovely pairs of glasses taking advantage of the 30% off the second pair making it feel like we had got a complete bargain. Manfred is a legend, a personal shopper for sunglasses. ?
June 2022 by Maureen Barriga
My husband and I had the pleasure of being served by 'Shan' HS Kensington branch. She was very helpful, approachable and friendly. Even though we visited to purchase 1 pair, we came out and bought 2 instead! All credit to Shan!
May 2022 by Anthony Hughes
Went to buy a specific pair of Tom Ford's for myself and Gucci for the wife. Upon arrival we were warmly welcomed by Shan who made the whole experience truly amazing. They didn't have the ones we came for but due to Shan's patience, professionalism and keen eye, we were able to come away with an even better pair by the same brands. I can't recommend Shan highly enough and she is a true asset to this business.
April 2022 by Sonam M
I visited the Kensington high street store yesterday and was attended by Shantae. Shantae was very friendly and helpful in assisting my friend and I in selecting the right pair of glasses. She certainly deserves 5 stars for displaying such great customer service!
April 2022 by Shini Mahendran
My daughter and I visited the Sunglass Hut, High Street Kensington this week and were very impressed with the service by the manager, Gian.We were welcomed warmly by Gian and he was very helpful, kind and assisted us with delight. We purchased two pairs of sunglasses and look forward to going back there again in the future!1st AprilLast Friday, I had the need to go back to Sunglass Hut Kensington store once again. I was assisted by LOVELY Sarah! She was absolutely a committed young lady who took care of all my needs with patience. Her professionalism and care for the customers were absolutely phenomenal!! Thank you, Sark and Hakim, all your services are much appreciated!!!
April 2022 by Yickey Yang
I seldom leave comments on google, but this experience was not the best. The sales girl was very polite and professional - helping me to try different kinds and giving me feedback. I appreciate it very much. I was actually going to buy one pair but they said the second pair could get 50% off. So I picked another and was going to pay. The manager just automatically gave the discount for the cheaper pair without any explanation. It?s only £10 difference and def NOT about money, but why didn?t you tell me the discount is for the cheaper pair in the first place? Unfair and dodgy.
February 2022 by Jane G
Really helpful and personable assistants. I exchanged a pair of sunglasses for two that I preferred and Gian and Akshay went out of their way to make sure I was well looked after and made very helpful suggestions. 10 out of 10!
August 2021 by Faye Jawad
This 5 stars is just for Adrianna! After a not so great experience with one of the employees, I came back to try and resolve it and spoke to Adrianna. I have never been helped by such a wonderful person! She was an absolute pleasure to communicate with and gave us every solution possible and found the best way to resolve the issue. She really improved my day and swiftly helped us, whilst going above and beyond to make sure we were happy. Thank you Adrianna!
August 2021 by nagham al-rufaie
I had an issue with a purchase I made recently and went in today to try to get it resolved. The customer service I received from Adrianna was excellent! She was so patient and kind and it was an absolute pleasure for me to have her resolve my issue which she did very quickly. Thank you Adrianna!
July 2021 by Janna Salam
My husband reserved a pair of sunglasses for me but unfortunately they were damaged, Adrianna called ahead of time as soon as this was noticed. Her customer service was super, sent us photos of other alternatives prior to us coming and even though we got in around 10 minutes before closing helped us choose sunglasses for both of us - even though this meant closing late as there were some IT issues. Brilliant and friendly customer service :)
