January 2024 by Jing
The cashier has a bad attitude.
December 2023 by BastoneUomo
When I came to the store, I was unsure of which face products I required. However, a polite staff member called Mashal was very helpful and made the selection easy for me by recommending the best products to get
September 2023 by Google user
Always check the receipt! They are charging the full price even the products are discontinued. I have asked before to pay and they confirmed that the product prices was reduced. I have checked the receipt and I was charged for the full price. When I went back and asked , while I was waiting, they changed the price to a different product and said that it was my fault. The cctv cameras in the store could prove it but I didn't have the time to go through all this. It's not first time when this is happening to me in this store. Hopefully someone will actually check the reviews and make sure they won't be allowed doing something like this to the customers!
September 2023 by Luminita Andriuhin
Always check the receipt! They are charging the full price even the products are discontinued. I have asked before to pay and they confirmed that the product prices was reduced. I have checked the receipt and I was charged for the full price. When I went back and asked , while I was waiting, they changed the price to a different product and said that it was my fault. The cctv cameras in the store could prove it but I didn't have the time to go through all this. It's not first time when this is happening to me in this store. Hopefully someone will actually check the reviews and make sure they won't be allowed doing something like this to the customers!
July 2023 by Neko Mei
the lady at the checkout that helped me (wearing a headscarf) was very friendly and kind ?
July 2023 by Suzanna Ohlin
I think the reviews are a bit too harsh on the staff. They can be a little goofy about handing over the packages but they are quite nice and efficient.
April 2023 by o o
good prices staff were off
April 2023 by kaz Chow
Horrible Horrible experience, customer service is totally nonexistent at this branch , Raz the name provided by the store manager ( who was not wearing name badge) was very unprofessional, rude and incompetence from my opinion ?, kiss her teeth at me for asking why one of the products were not in the package I ordered and didn't inform me when handing over the package, said to me oh my God its nothing I don't have to tell you , I wont answer anymore questions, go away im busy, as she was walking away call me stupid I'm shock that the store manager can portray such bad behaviour , one this store was great not anymore sorry to say but superdrug you need to train your staff especially store manager and also take complaints seriously. Anyone trying to visit don't stay away from the stress and headache go to another store or online shopping from other outlets rather then superdrug.Store manager of brunswick store Raz needs alot of training , doesn't deserve to be a store manager.
February 2023 by Renasha Khan
Decent store but DO NOT get your eyebrows threaded here. The very nice lady butchered my eyebrows. My mistake for thinking they?d be ok?
February 2023 by ZABI AFG
Staff are very rude not helpful they have bad attitude even the manager was rude and helpless
January 2023 by Balraj Chana
Wow, never seen such low class trash working here. Typical london.
December 2022 by Silvia Creazzo
Never saw a very horrible customer service like there!I went there Monday, I took some stuff and I been served from Seema. She start to scan twice my products, and when I say something she was telling me that I could take 2 more for free that?s why she was scanning the same product twice.Ok, fair enough, but I saw from the screen there were more product that I actually have bought, and when I tried to address her the mistake she was not let me talk.Ok I haven?t said anything.I asked for the receipt and I was on the side checking the receipt and when I was trying to show her, she cut me off telling me that some of them are discount, talking to me while she is walking away from me. Is it the way a person should talk to a customer?The day after I decide to come back with my bag and the receipt to show them what was wrong and I was very polite because si work on retails too and mistake happen.She saw me at the door and just moving her head she was asking me: ?what?s wrong??.I have aprocehed her telling that I been over charged. Then her colleague Raza said she will take over my case.I was politely showing her, but she didn?t let me talk at all, and she was trying to say that was correct, even though at the bottom of the receipts say the total amount of item you bought. My receipt was saying 12 when I have 10 in my bag.She hold me 10min to try to convince me that nothing was wrong? when I show her item by item then she decided to do the refund? but all of this came whit very rude manners. She doesn?t let you talk and she don?t listen neither.Well, I won?t come back anymore? they don?t have manners and they don?t know how to be respectful when people respect them.
November 2022 by Jon
Not sure of the negative reviews, staff here are friendly, polite and helpful. Have a good selection of stock, more than most other superdrugs. Layout is fine too.
October 2022 by Maria
I will not be going to this superdrug store at Bloomsbury (Brunswick Shopping Center) ever again. I used to go there a lot, and I would buy most of my things from there. But their rudeness, as the reviews below also comment on, is just BE-YOND. I do not think that the managers at this store care at all about managing business.I went to the store last night five minutes before its closing time (Thursday 27 October 2022). Right when I reached the door, I heard a loud scolding bark from a young woman at the till. She was shouted rudely, "we are closing, only cards." She repeated her shouts two or three times. It was so rude. I froze at the door. I literally felt that I am a beggar who has come into the store to harass, and not a customer at all.I was still polite, despite feeling upset, because I had only one little thing to buy.She was not busy. The one customer whom she had been helping very briefly had already left.I asked her a small question, and she rudely replied, oh, I don't know, and waved me off.I then asked a young man working there and he was nice and he helped me. I heard the woman shouting again, ?oh we are closing,? as the guy was going to check me out. I told him that she was being rude, and when she heard me say that, and she started screaming at me all over again, defending her rude behaviour. She was literally shouting at me.After telling her to stop speaking to me like that several times, when she would not stop answering me back, I finally said, "shut-up." She blew up, waving her hands and arms, and barked again at the nice man, and told him and me, ?we will not serve you, oh, we don't serve rude customers.?So, the employees can be as rude and as loud and shouting as they can, but the customer cannot tell them to please stop being rude to me?Another young woman came to the till, and she started shouting at me too because she wanted to support her bullyish colleague. This other woman refused to listen to me and my explanation, and continuously sided with her bully colleague, and told me "we will not serve you." She also said, ?oh, she talks that way?it was not about you.? Oh, really? So, you can speak whichever you want to your customers? And it is the customer?s job to tolerate your rudeness?These two women then started behaving like high school bullies, laughing and jeering at me, with exaggerated mock laughter. The woman continued to engage in a speaking contest with me, giving me stupid answers because she did not want to admit that her way is no way to speak to customers.The manager then came out to help me check out, but the two women kept on laughing out aloud -- and the manager, also woman, did not do anything to manage their behaviour or tell them to stay quiet. The manager did not do a single thing. The rude bullyish employees acted like kings-- and there was no way to check their behaviour or make them quiet down.After I had paid (because the manager came in to help me), the rude woman, stood at the door and said very very loudly and rudely: "leave, now leave."If there is a CCTV camera in the store, you can take a look at it and see how rudely she is behaving and how she does not know how to stop speaking before a customer. My complaint was, she should not be shouting at me.Where is the manager? How is this person a manager when she obviously has no control over her employees? I noticed the nice young man who was working, simply left the scene and that made it obvious that he was well aware that the two women were uncontrollable and that it was useless to talk to them.
October 2022 by Claire Lee
Tried to buy a cosmetic item from the store and got scolded because I forgot my superdrug card and wanted to key in my email instead. Send your staff from some proper customer service training, or just hire normal people (ones that won?t scold you for unreasonable things, or scold you period). Went there on 18 Oct at 4pm, for reference, in case you want to fire her (which you should)
