March 2024 by H K
The lady who does the eyebrows doesn't really listen to requests, she just does what she wants. Disappointing
February 2024 by C00K1E
Easy to get around and has a lot of useful items
January 2024 by Lidia Poczkajska
A lady who works in there didnt really greet me when I came in. She was busy talking on the mic with someone and laughing.When I asked for help, she wasnt really happy about that and she pointed on the products saying "that's all we have '. She didnt try to help finding another/similar one. She then said That I should come Tomorrow as there will be a new delivery.I came to the store today and wanted to be served. You dont get rid of the client, you try to upsell!When I was at a cashier desk she asked me to go and get the product with a bar code, because the one I took didnt have one. She said"can you get the one with the code", she never said please or thank you. When I came back with a tester she said "oh, its not this one, you need to take a normal product, otherwise it will show up as £0,01. I then replied "you need to take it and make it right, I am a customer and this is your problem, not mine"How rude and disrespectful she is! Im not her dog to run her orders! Seriously, I am going to pop in and speak with a manager. This is ridiculous!!!
January 2024 by Theo Lewis
I had a horrible experience yesterday going into superdrug with my friends minding own business. To then be stared, looked at for long enough to make me feel anxious and uncomfortable by the security guard, I completely understand their job but there?s a level of staring that just becomes rude and very uncomfortable. I verbal stated about why I am being stared at and having a conversation to my girlfriend. Then this followed by the security guard approaching use in a very hostile and aggressive manner, this then lend into a back and forth heated confrontation, which was completely unnecessary. I believe the security guard has some lack of respect and understanding of how to communicate with people, without reacting in a very overly aggressive way - maybe that?s some sort of power hunger I don?t know. However he proceeded to tap his call button for assistance as if I did anything wrong, when he approached me and aggravated the situation when any other security guard would simple ignore the comment and conversation I was having, that would be more professional and relating his alter ago ?i?m a nice person? clearly didn?t understand what that meant and I ended up being overwhelmed and panicked having to leave the shop. My white friend didn?t get stared at rudely, or followed down the aisle, or approached and bombarded by hostile and aggressive behavior.It?s just crazy to think y?all working in customer service and you have a security guard who clear thinks his position in work makes him have some sort of superiority complex.
January 2024 by Yash Ozbaris
Joyce and Beverly were soooooo helpful and amazing thank you!
December 2023 by Kat Wrona
Very unpleasant staff, definitely need to get some customer service training
December 2023 by Natalia Martín González
BEVERLY has the worst customer service skills I ever experienced. She was rude and unprofessional. Didn?t help with my simple query of adding points from a previous purchase to my loyalty card and she ignored me when she couldn?t solve the issue. Then commented ?where you holding the queue this ?reason??? I would never return to this shop and I won?t recommend to anybody.
October 2023 by Monica D
10/10 for Talat at the brow bar. She was very professional, efficient and friendly. Really pleased.
July 2023 by MATEUSZ JANKOWSKI
Sonia is very rude to customer i wouldn't come again to this shop it's not my fault that she have bad day
July 2023 by Caz D
Good selection of products plus very friendly helpful staff & don?t forget to check out deals ?
May 2023 by Moona
Horrible staff...will avoid as much as possible...
April 2023 by Silvino Freitas
Good value for money, quality and varieties of products but not so good customer service and attendance to public...
April 2023 by R M
Local shop could be expensive if you buy for a family. Some great offers on perfume ?
March 2023 by Ana Correia Fernandes
Very organised shop and well stocked. Happy and smiling staff.Thank you to the lady you attended me Ms. Sonia, she was nice and kind to me.Good location and good prices too.
March 2023 by Corl
Found the items I needed. But cannot understand why this store does not have automatic doors, it's one of the newer Superdrug stores but has very heavy doors. Baffling.
