January 2024 by Be You
The staff was a little bit rude ,didn?t pay to much attention for a client who was interested to buy a gift,ask for packing nice ,or if they have a card to write a message,but nothing?.didn?t have nothing.In Windsor girls who work there are very polite and pay attention to details.
January 2024 by Sheetal Suri
I went to the lovely store in westfields today, I have got to give a massive thanks to Waseem. Not only did he greet me immediately whilst I walked into the store , in addition his service was absolutely marvellous and super professional!!! Thank you so much Waseem. You are an absolute asset to Swarovski!!!!
October 2023 by Arian S
Received great service from Nicole and the team
August 2023 by Rodrigo Mattiuz
Bad experience.My gf called on Saturday to put a set on hold for Monday. She called again on Monday 2 hours before I went to collect to double check if the item was still on hold. On the phone the lady said it was ready.I went all to the way to Westfield and once asked about the item, the item was not there! Not available. Apparently misplaced, I haven't been really offered anything else, an alternative, no one really bother to try to find a solution, not even the manager once been called out on the floor. I had to ask myself to please see if any other store in London had one. Another good premium/luxury store would have called the store an place it on hold for me, since the dissapointing experience so far. They didn't offer that, I left the store, I will not shop there anymore.
July 2023 by Uta Khen Erandio
Today, i?ve had a good experience particularly with a female staff with leaf tattoo on her right wrist. (I don?t know if she wants to have her name be disclosed since I haven?t asked for her consent). She was very professional and patient to the options i was looking for. She always smile. I kept on changing my mind since I am a first time jewelry buyer, yet she remained enthusiast. Since she new it?s my first time, she offered me a gift wrap which i really really like. Thank you so much for her! I had a great time!
May 2023 by Stella
Dishonest sales associate providing false information regarding student online discount.
March 2023 by Banaz Hussain
went in today to buy a necklace, i asked a man for help with brown short hair and he was very abrupt and said the only one that was left was the one on display but he had a set with earrings, i let him know i didn?t want the earrings and i just wanted the necklace alone and he told me that ?he couldn?t give me the necklace as they only sell it as a set? which is quite odd and not true because it said on display that the set was £165 and the necklace was £115 alone. Further to this, he literally left and went ahead to serve someone else which was quite rude, i?m very disappointed as i find to shop a lot in store.
March 2023 by Ahmed Mujtaba
A little overpriced, on sale would be ideal buy. God good designs.
December 2022 by Pramod Wable
Very professional staff. Wide variety of jewellery to choose from.
July 2022 by SD18 TS
I?m confused whether there is more than one Swarovski store at Westfield. The one I went to was actually on the ground floor. It doesn?t look like the one in the photos and it?s a bit smaller. The service was good though. The staff helped me with an online order. She was efficient and very friendly. Happy with my purchase :)
June 2022 by Aysha
Went into store today to return something and Julianna was unnecessarily rude. She asked me if I had the card in possession which then I asked her what the card ended in (as she was holding the receipt in her hand) to which she said ?how would I know what card you used?. All I wanted to know was the last 4 digits of the card number as printed on the receipt and she was unnecessarily rude about it. I?m shocked, appalled and taken aback that this is the type of people you put store front as a representation of the brand. Her tone, attitude and helpfulness was awful. A shocking experience.
June 2022 by Nahim Akhtar
Amazing service from Kelly today! She went above and beyond to help me. I will be back for more!!
April 2022 by Ish Malik
Thanks very much to Juliana. She was very helpful and revised her excellent customer service skills. She went over and beyond to help.
March 2022 by Bejal Shah
Thomas and Mounia were absolutely fantastic. Very attentive and helpful.Thank you so much!
March 2022 by PHG !
Good choice for the size of shop, great service the staff know their stuff
