January 2024 by Mumtaz Mahmood
The ladies working here are very friendly
December 2023 by Davide Camilli
Very beautiful shop.Britney is special!Thank you!
December 2023 by Fabiola Thamara Freeman
Shopping in this place is hard work .. staff very slow and peculiar .. don?t really want to have a conversation with a shop assistant about my plans for Christmas ? very odd , I have to say . Rather would have someone dealing efficiently and swiftly with my request and not holding strange conversations . Will go elsewhere in the future
November 2023 by Burcu Cansiz
Store staff are extremely rude Especially store manager NINA I spent over £200 online but apparently i didn?t ?add? a 10p bag to my order so they REFUSED to give me one instore even when I stated im more then happy to purchase a bag instore. They straight blank refused me and let me work out the store with boxes of jewellery. I?ve read the other complaints and Swarovski should review who they allow to be a store manager in their stores absolutely pathetic.
October 2023 by Rejwan Ahad
Great local place to pop and buy some nice birthday or special present for loved ones. Brent Cross easy to park and no payment required. Unlimited time for parking daily.
September 2023 by Nelly Bombon
Poor customer service I asked a solution for my jewellery which is broken and I only used twice and the lady said that it can't repaired or replace the stone on my earing, she told me to go to another store if they have the repair service. so I am not buying from SWAROVSKY again and I won't recommend the products, no point to spent money and can't get it repair.
September 2023 by Sot
Shopped with my wife. Attended to a lovely south american lady. Lovely professional sales manner which made all the difference and such a nice lady .
July 2023 by gibran kazi
The worst customer service by the manager of this store. I asked him for a better box for a product that costs double the price of a cheaper product with a good box but he said he would rather lose a sale than give me a better packaging.Guess what, they lost a sale!
March 2023 by Swxifty
Not happy with this company have spent more than two and half pounds and can't replace the stone on my bangle in short they are no more doing so not buy from them again, no point to spent money and can't get it replace, repair.
January 2023 by mihhael pantsenkov
Can go there every day!!!
October 2022 by Exploring with Family
Absolutely amazing service today at Brent Cross store. Sofia made my day. She went an extra mile to help me with my necklace.
October 2022 by Julian
Nothing they sell is to my liking. But the customer service I received especially from the assistant manager was very nice.
September 2022 by Lucy M
Definitely agree with some of these reviews!Incompetency strives here
July 2022 by Julian Royal
Nothing they sell is to my liking.
May 2022 by Simon Gillam
Great shop and displays very friendly staff would recommend