January 2024 by fatma Alqassimi
I had an outstanding experience with their property sale services. Legal Assistant Jesh Persaud was highly responsive to emails, consistently offering timely and detailed answers to my inquiries with a friendly demeanor. I extend my gratitude to Nirali Patel for her professionalism, contributing to a seamlessly smooth process. I highly recommend their services to anyone in search of top-notch assistance in buying or selling property.
January 2024 by Anita Samuel
Jeny Shaw and Alisha Malhan are amazing and were great support during our home buying process.Jeny Shaw made me feel at peace every time I spoke or wrote to her and I feel that?s extremely important since this process can be stressful.Jeny shaw informed us of every action that is taken and updated us with the outcome.Alisha Malhan would follow up and make sure that we have received the communications and signed the documents.They are professional, polite and prompt in communicating. Easy to approach and always available to help.I have never felt the need to worry.The best thing about Jeny Shaw and Alisha Malhan is that they finished the completion on time as they promised.We highly recommend them and personally feel they are an asset to Taylor Rose.We are extremely grateful to Jeny Shaw for making this happen. ??Our Best Wishes to the team.
November 2023 by Raw Raw
I recently had the unfortunate experience of working with Taylor Rose solicitors, and specifically, my assigned solicitor, Beata. The communication throughout the entire process was severely lacking, making the experience incredibly frustrating.Beata consistently demonstrated a lack of helpfulness and appeared more focused on serving the bank's interests than addressing my concerns as a client. Her constant refrain about working for the bank, not the client, was disheartening and left me feeling neglected.Attempts to contact Beata's supervisor, Mustafa, proved equally futile. Despite my urgent situation with an expiring mortgage, I struggled to receive a call back from him over a two-week period. It seems that his perpetual busyness took precedence over attending to critical client matters.In an attempt to address these issues, I reached out to Taylor Rose's complaint department via email. Unfortunately, my experience with them mirrored the same communication issues I encountered with Beata and Mustafa.Overall, my interaction with Taylor Rose Solicitors has been profoundly disappointing, characterized by poor communication and a lack of responsiveness. I strongly advise anyone seeking legal assistance to steer clear of this company to avoid unnecessary stress and frustration.
November 2023 by Monika
Useless! Communication was beyond poor, zero knowledge, pure lazy staff, they had to be chased and prompted every other day to get anything moving. We had to do their job for them by dealing with our seller for them as they were so slow and unresponsive. It was painful to deal with Taylor rose through the entire process.I would not recommend and hopefully won?t ever have to deal with Taylor rose again
November 2023 by Gabriel Cunningham
My wife, children & I recently moved home as part of a chain, including the usual pitfalls and stresses such as fall throughs and with a number of significant delays along the way. That being said, Sam Khaliq-Jules & Her team (Special thanks to Syeda Hijab-Gillani) were absolutely fantastic. They were always available at the end of the phone, continually keep us updated and extremely easy to deal with. We genuinely couldn't have done it without them - Thank you Taylor Rose. From Gabriel, Dilan, Noah & Ediz!
November 2023 by stephen holt
I was asked by Taylor Rose to have my identity verified by a conveyancer. I tried contacting the London Bridge office and was unable to get through, so I walked over with my documents to be told by the receptionist that no one was in the offices to witness my identity. I pointed out The Taylor Rose website. "The website says you have over 200 lawyers based here, where are they all?" I was told that only one member of staff can witness my signature (Don't believe that) and that one person is not in the office! Tin Pot Outfit!
November 2023 by Mat Raw
I recently had the unfortunate experience of working with Taylor Rose solicitors, and specifically, my assigned solicitor, Beata. The communication throughout the entire process was severely lacking, making the experience incredibly frustrating.Beata consistently demonstrated a lack of helpfulness and appeared more focused on serving the bank's interests than addressing my concerns as a client. Her constant refrain about working for the bank, not the client, was disheartening and left me feeling neglected.Attempts to contact Beata's supervisor, Mustafa, proved equally futile. Despite my urgent situation with an expiring mortgage, I struggled to receive a call back from him over a two-week period. It seems that his perpetual busyness took precedence over attending to critical client matters.In an attempt to address these issues, I reached out to Taylor Rose's complaint department via email. Unfortunately, my experience with them mirrored the same communication issues I encountered with Beata and Mustafa.Overall, my interaction with Taylor Rose Solicitors has been profoundly disappointing, characterized by poor communication and a lack of responsiveness. I strongly advise anyone seeking legal assistance to steer clear of this company to avoid unnecessary stress and frustration.
October 2023 by Eddie Dowd
Jeny Shaw and Alisha Malhan were the team that supported us on the sale of our flat.In my experience solicitors are rarely available to take calls but Jeny and Alisha were always available and when they were not they returned calls quickly. We were always kept up to date with regular progress updates both by phone and email which was comforting and reassuring.Both were professional, courteous and very helpful throughout the sale process, making this one of the best conveyancing experiences we have had.
October 2023 by G E Hallak
Eloise was our solicitor during the sale of our flat in London. Eloise is very professional and knowledgeable. She is very familiar with all the legal subtleties and had an answer to all issues we encountered. Additionally, Eloise was tirelessly chasing all parties to bring together all the pieces of the puzzle and get the completion on a timely manner.
October 2023 by Zhenhao Li
Very nice and professional service! Nirali Patel and Jesh Persaud assisted us with our new house purchase. The whole conveyance process went pretty well and we moved to our beautiful new home with 100% satisfaction! Nirali and Jesh were super responsive and replied to all our queries quickly. I would definitely recommend their service to anyone who is looking to buy a new house.
October 2023 by Palash Patel
Really happy with Joanne Mitchell and her team. I was extremely impressed with her professionalism, expertise, and compassion. We used her services to sell my house and would use again.
September 2023 by A B
We had the most terrible experience using Taylor Rose to sell our flat. They were hopeless. This is one of many examples of mistakes they made: a few days before we were expecting to exchange we received an email from them informing us that we still had a charge on our property. This meant we were unable to exchange and faced a delay of up to 2 months waiting for the charge to be removed. This was 4 months after we had started the conveyancing process, and they had not even done basic checks such as ensuring there were no outstanding charges on our property. My wife ended up doing a significant amount of their work for them. They did not pick up the phone and were sluggish responding to emails. We wrote a complaint letter half way through the conveyancing process which made no difference and did not appear to be taken seriously.There must be some good people working for this firm but our solicitor was dreadful, and most of the time we could not get hold of her, so had to deal with her team who never seemed to be up to date with the state of our sale. We will never use this firm again.
September 2023 by Chan Iris
We highly recommend but especially Nirali Patel andJesh Persaud. I appreciate the efficiency of this team. They are always available for advice. As it is our 1st time to buy house in the UK, I can imagine how ignorance our questions were. However, they still able to answer them with patience all the time. Most important, I can feel that they are standing on the same page with us to overcome the challenges and got there in the end. Their professional performance is unquestionable and I will recommend their services around my friend circle and I did it too.Thanks all.Iris & Henry
September 2023 by edward lin
The final bill is almost double of the initial quotation.Urge to pay the final balance before completion and would have returned if not required.Query after completion using the data provided.Even thought the invoice was revised down but there was still no refund because of some "hidden . disbursement"Never provide the final statement showing where the fund went to although request it few times .
August 2023 by Thomas Hill
Jeny Shaw and Alisha Malhan supported me on the sale of my flat and purchase of my new house. Both were fantastic and made a naturally stressful process much more comfortable. TR provide great value and service and so I am very happy to recommend.
