January 2024 by John Stewart
Disappointing visit on a quiet Monday, poor greeting on the door followed by a team reluctant to help find table. Slow to order food, and slow to bring it - almost an hour. The burgers were burnt to an inch of their lives but also cold at the same time. Presentation was poor, but portion size was good. Cocktails were over priced sugar water. Not worth visiting, not the same place it used to be.
January 2024 by sarah yeldham
Poor service we arrived on Friday evening we was advised it was 1 hour wait for a table which was fine as we could have a drink at the bar. The hour passed, and no one called us for our table. When my partner went to the front, we was told someone would call us, but this never happened. All that we saw was multiple people being seated at 9pm which no acknowledgment for those who had booked a table and was waiting.I asked a lady who seemed to be checking guests in she said it looks like we had been missed. No apology for their mistake just told us to wait while she found us a table. She blamed the wait on lack of communication from the front desk, which did not help us who had followed the instructions given to us. This was due to a lack of communication between your staff.Once seated we ordered our food which when arrived was luke warm. We had order fajitas which arrived. I asked for a spoon to be able to use the condiments which never arrived so I gad to go in search of one for myself.The attitude of the staff on duty that evening was not to the standard that I would have expected from TGI with multiple staff standing around have personal conversations eye rolling ect.
January 2024 by ALEXANDROS TYPALDOS
Not much positive to be honest. I do have to comment on the excellent service and customer care by our waiter Sam.Food was a bit on the dry.(especially the fries and the ribs) Nuetral flavour and standard portion size. As for the prices £11.00 for a glas s of White House wine.Toilets were discussing . Especially the ladies ones.
January 2024 by Gardeners Beehive Bees for bees sake
RUN AWAY!!We where seated at the smallest possible 6 seater bench , I had one check of the bench!Took an hour to get something to drink. And it was wrong.I ordered a steak, the worst steak I have ever had. The juice of the meat had baked onto the plate as it had been under lights for so long!But after 1,1/2 to get food i could not be asked to complain!!
January 2024 by Gillian Hickman
We hadn't booked a table, so they said we would be booked in at 2.30. So we wouldn't have had a long wait. We took a seat at the bar and ordered a drink. But after seeing others being seated before us we went up to ask when we would be seated to be informed they had forgotten about us.Apart from that, we thought the food was amazing, really good food. I had the cheeseburger and It was delicious. Love the fries as well, and the sauce that came with it was really nice, maybe honey n mustard.Bonus having a blue light card as part of the NHS and I get a nice discount on food at 20% off.
December 2023 by Naomi Caruana
I had a disappointing experience at TGI Fridays. We had a booking for 19:15, but the wait for a table felt like an eternity. The table that we were given was empty for more than 20 minutes before any member of staff decided to go and clean it (please note that the waiters were all wondering around doing nothing). Once seated, the waiters displayed a level of arrogance that was off-putting. To make matters worse, the food took an excruciatingly long time to arrive. Overall, a frustrating and unpleasant dining experience.
December 2023 by Rhod Evans
Visited this week for a Christmas meal with work. There were 15 of us and the staff seated us quickly, were attentive and friendly. Though the food is obviously chain restaurant like everyone at our table found it good quality and tasty especially good value considering the price point. With cocktails always being on a 2 for one, the alcohol flowed freely, with a great selection and well made.The atmosphere was cosy, with reasonably low ceilings and divided into more private areas, though with all the stuff on the walls, and lights was a good evening joint.Having mobility issues it is worth pointing out that the main toilets are in the basement, but when asking a staff member where the gents were, was told downstairs, but after noticing my stick also pointed me to the disabled toilet on the main floor.
December 2023 by Mary Javier
TGI Fridays has a very American diner feel to it and a matching selection of food. I've been a couple of times, and nothing really caught my attention, other than the sauce for the chicken, which is great. Customer service was good.Unfortunately, they stopped selling my favourite dessert, Eton Mess!
December 2023 by P M
The food portion was a good size, I had the share plater with my work colleague. I had meat plater it was lovely but the pork was over Saltley. The chocolate brownie was nice but a small portion for the price.
December 2023 by Lisa Barrett
Tasty food and great cocktails with perfect portion sizes, speedy service and a Friday night atmosphere! Easy to locate and close to the theatresDietary restrictions: Wide selection of creative vegan options
December 2023 by Gareth Rowland
Our waiter was very attentive and very personable his name was Sam.My steak was well cooked but over salted but not to a degree where as I could not eat it but enough to make me very thirsty.My only fault if very picky would be that the glass that was given to me with my beer was very wet inside and had clearly not been dried after washing.
December 2023 by Star Gaze
We went to have some birthday cocktails and were told two places where we could sit. We sat down and got moved on twice as they were areas for people who were eating. There was hardly anyone there anyway. Waited 15 minutes to be served and went up to the bar a number of times to be told someone would be over to take our order. This didn't happen, while staff were standing around talking. Seven of them singing happy birthday to one person. Ended up walking out and going to the alchemist up the road. Better looking cocktails, better, friendlier service and hardly any difference in price. TGI is a lovely looking place but they obviously aren't bothered about having your custom unless you eat there too.
November 2023 by Ray Moorey
First time visiting this restaurant in Leicester Square. Quick service, but did make a mistake on one of the orders but took it off the bill. Nice atmosphere but quite expensive so a special treat.Wheelchair accessibility: Wheelchair friendly, but not sure about toilets.
November 2023 by Mike H
During my recent visit to TGI Friday's in Leicester Square, I had a satisfying dining experience overall. The food was exceptionally tasty, and the service was quick and efficient.The menu at TGI Friday's offered a wide variety of options, and the dishes I ordered were flavorful and enjoyable. The restaurant's signature dishes lived up to their reputation, and I was particularly impressed with the quality and taste of the food.The service provided by the staff was prompt and attentive. Our orders were taken swiftly, and the food arrived at our table in a timely manner. The staff members were friendly and accommodating, ensuring that we had an enjoyable dining experience.However, one area where the restaurant could have improved was in their communication regarding a delay in one of our drinks. While the overall service was quick, we experienced a delay in receiving one of our beverages. It would have been appreciated if the staff had communicated the delay to us proactively, ensuring that we were aware of the situation.Despite this minor setback, I found the overall experience at TGI Friday's in Leicester Square to be positive. The delicious food, quick service, and friendly staff contributed to an enjoyable dining experience. I would recommend TGI Friday's to those looking for a tasty meal in a lively atmosphere.
October 2023 by Venetia Cattroll
Brilliant place to eat. The restaurant has so much atmosphere. The staff are so friendly and helpful.The food was so tasty and hot and service was quick.The salad was lovely and fries and chicken was so soft and tender.The lemonade was great and you can have bottomless ones, so you can get as much as you want.The decor is brilliant even has a Harley Davidson downstairs near the toilets.Would definitely recommend it to anyone and would definitely visit again.
