March 2024 by Sana
Lovely man named Osian ensured I had everything I need and made sure the transaction process went smoothly - I bought a hemp lip balm which always works wonders and would definitely recommend
March 2023 by Elizabeth Amah
I was served by two pleasant young women named Lucia and Shihida whom were both informative, helpful and also recommended new products and gave me some samples. It was a pleasure to had experienced an uplifting customer service.Keep up the great work????
February 2023 by laurenm1883
Rude customer service, unwilling to listen and talks over the top of you. Very off-putting and unpleasant experience. Shame as it?s a lovely brand.
February 2023 by Lisa Langley
The young lady who served me was so lovely...patient, helpfull and informative, and I left really happy with what I'd bought. Thanks so much
November 2022 by Salma K
I was served by the most rude Asian girl at this store her attitude stinks. She?s walking around the place with gym clothes on thinking she?s at pure gym when everybody else is in uniform. I went in for a refund and this girl was definitely out to patronise me in any way possible. She was being difficult, rude and just not listening. Everything I said she said the opposite and putting words in my mouth! This store is so lovely such a shame that it has people like her representing the company, she should find a new job as her customer service is appalling and very shocking, won?t be shopping here anymore! You won?t miss her if you go to this store, her face says it all soon as you walk in - UNPLEASANT AND RUDE
December 2008 by Whitney N.
Ditto to Arabella's review about Body Shop resting on its once-upon-a-time eco/green/fair trade laurels. I worked at one of their stores years ago and was so disturbed by some of their management and selling tactics (Arabella's gift box incident is just the beginning) that I ended up doing a bit of investigative research on the brand... what I unearthed (note that they are merely "against" animal testing) led me to quit - it seems to me, a place that markets itself as altruistic and noble and crunchy-granola should at least try to hit the mark... otherwise its merely profiteering from some people's benevolence. When I quit, I lodged a formal complaint with corporate and actually got a call back from the head office *and* an apology from my manager... but I still refuse to shop at their stores. Prior to this, I was a devotee of their body butters, but each time I went in to pick one up, the price was the same, but the containers had shrunk... which I feel is a reflection of this brand's lack of regard for their customers in general. Anita may have had good intentions (RIP)... but you know, that's how greedy corporations have paved road to hell.
December 2008 by Martina O.
The Body Shop rocks for so many reasons. I love how they were one of the first companies to take a stand against animal testing. I think this is one of the reasons that the Body Shop is doing so well today. I love their shea butter moisturiser, the mango version is also very yummy but i find shea butter is better for my skin. I use their aloe Vera range of skin products which are great. The staff are fabulous here, always willing to help you out and you can even get a free makeover if you like.
December 2008 by Arabella G.
I would never go to the Body Shop in the name of its historically green credentials. Being owned by Loreal or whatever as opposed to the legendary late Anita Roddick, I'm afraid that ship has sailed. The Body Shop is, nonetheless, a good option for gifts when your reliance upon Lush is starting to become obvious, your Space N.K. obsession financially untenable, and you need something for the person who already has everything. The Liverpool Street Station branch of The Body Shop is smallish but well stocked with all of the usual bath, body and makeup suspects and a mixed bag of staff. Some I encountered last time I visited were overly friendly, some downright scary. Take the girl who rung my purchases in who was practically barking at customers about special gift deals while serving me. Inoffensive enough until I shirked the offer of an ugly Body Shop branded gift box: "£3 but 10% goes to charity". I'm sorry WHAT? £2.70 for an unremarkable cardboard box which propagates the shop's brand and doesn't even have a USP like being made by monks at dawn or anything?! The shop assistant was so unimpressed by me she looked as if she would have thrown a Naomi Campbell should a phone have been to hand. Slightly strange staff and inordinately expensive cardboard boxes aside, The Body Shop Liverpool Street is handy. Just pop upstairs to Paperchase for packaging, there's no time during this season for altercations with an affable bath and body shop's scary staff.