July 2023 by Google user
Went to Timpson in Brent Cross on 06/07/23, around 5:40pm. I know it was close to their closing time but still within business hours. I needed new battery in my watch. I explained what I needed and the man said ?that?s £14?, I said I have the card for a lifelong battery exchange and he replied ?you should?ve showed me that at the same time? - okay?He then inspected my card veeery carefully and said that the number on my watch doesn't match the one on the card. He made it very obvious he did not want to help me; was sort of angry he had to deal with me.\\nI asked to be shown the numbers but I guess he didn?t hear me? After further checks of the card, he decided to complete the work in complete silence.\\n\\nI received the service I came for, yes. But this man?s customer skills and attitude were really bad - is he overdue customer service training? Such a simple service resulted in a very average review - what a shame Timpson.\\nUnfortunately, the friendly posters in your shop are very misleading, as my experience was rather unpleasant and put me off from returning.
January 2023 by Vishtasb Enjavi
Man behind the desk was very helpful as I needed some keys cut today
October 2022 by Piyush Patani
Excellent service. Small but a very friendly team.
October 2022 by Adam Cooper
Speedy and friendly service and reasonable prices
June 2022 by Gene Appleton
Terrible staff, honestly made me want to never return to Brent Cross again. Unbelievable.
June 2022 by eli c
Chris at Timpson Brent Cross repaired my watch battery in no time 10/10 for quality of service
June 2022 by Zaid Shoaib
I went to Timpson Brent Cross yesterday, Wednesday, June 8th, 2022, and was left to approach the staff, despite the fact that he saw me but did not acknowledge me. I spoke with the staff and asked if he could do a certain job, and he gave me a time that did not suit me, so I tried to negotiate with him to see if he could do it any faster because I had to pick up my children from school. He also made a point that he was all by himself (understood), but it was the way he said things that really made an negative impact on me. I'd been coming to Timpson for years, especially the Brent Cross branch, and it was all in the way he said things that really turned me offI've never encountered a problem like this before, Always had amazing customer service, and this employee has been there for years, and based on the review, I am not the only one who is having this problem. I am dissatisfied with his service, and while this review will have no affect on or improve his approach to providing excellent customer service, it will hopefully alert other customers to the fact that he may ruin their moods with his negativity. I understand that he may not be well paid to put up with all of this, but what I perceive is that he is being paid for providing a service that is not up to par. Let's hope that someone notices, and provide him with fundamental communication skills and customer service training.
June 2022 by Aviva Gros
Small but has what's needed with nice knowledgeable worker/owner. Needed spray for shoes to keep water out and it worked
May 2022 by A S
Bank holiday so the mall was super busy - everytime I walked past the store I noticed there was only one person walking and long queues.When I finally queued up (only two people in front of me) I saw that the gentleman was indeed working on his own and that he was still friendly in greeting each customer as exhausted as he may have been. His name was Chris and I was very impressed in how quickly he fixed the broken sole of my shoes.
May 2022 by Abi S
Bank holiday so the mall was super busy - everytime I walked past the store I noticed there was only one person walking and long queues.When I finally queued up (only two people in front of me) I saw that the gentleman was indeed working on his own and that he was still friendly in greeting each customer as exhausted as he may have been. His name was Chris and I was very impressed in how quickly he fixed the broken sole of my shoes.
April 2022 by Rajan Parmar
AVOID! Poor customer service and mediocre workmanship.Give you're money to someone who's willing to earn it!
December 2021 by Jules H
The Gentleman was professional, courteous and helpful. Great Service.The store can get busy, so it's always easier to drop into the store first, and then come back later.
August 2021 by terry harmsworth
Took my new watch in to get the strap resized. Great customer service. Professional and price was spot on. 5*
July 2021 by Zsofia Barocsi
Thanks for the engraving today! Excellent job, I'm very happy with the service provided. Job was done on spot, shop gets busy so one might need to wait a bit. 5 stars.
June 2021 by Erica Evershed
Very disappointed. Took my watch for new battery which was fitted. Within an hour it had stopped. I phoned Timpsons who told me to bring it back! Fortunately Brent Cross is only about ½hr from my home so I'll take it back soon. But my goodness they can't even change a watch battery correctly! Had very serious trouble in the past when at least twice Timpsons charged over £100 for a job but actually didn't even touch the item - just returned it with the bill!
