October 2023 by Amanda W
My shoe broke while walking to the Farringdon Station. I was headed to ABBA voyage so I was in a jam. The employee was so kind and was able to fix my shoe super quick. Saved my night!
September 2023 by J J
Went to get a Yale key cut and was told I had to have a special key that'll cost £20. Paid the money because i needed it done and went to another local locksmith in the post office to get another copy of the same key done and they charged £8. Profiteering much.
June 2023 by Mariam Ogunsanya
Absolutely fantastic customer service from Terry in the Selfridges store today. So helpful and pleasant to deal with.
February 2023 by Jody Fry
Tiny little shop, great service perfect handy location
December 2022 by Shola Ajibulu
Don?t know if the guy at the shop yesterday was Sam or not but...Firstly, when I popped into the shop I saw he was on the phone so I stood and waited a couple of minutes. He was facing the direction of the customer, so he couldn't have missed seeing me standing there. All it needed was for him to just acknowledge my presence - I wasn't particularly expecting him to end the phone call just because I was there. It could have been anything on the other end of the line - but the least he could do was just acknowledge my presence. He did not! I waited a few more minutes and then decided to go. However, because I still had a fair walk ahead of me, and I really needed to get the heel on my shoe fixed, I went back. I asked if he was working and able to fix the shoe. I also mentioned that I thought he could have at least acknowledged my presence earlier. His excuse was that he was talking to his customer. I said I accepted that but that he could still have acknowledged my presence - after all, I hadn't just come off the road to pop in the shop for the fun of it, right? He still insisted that he was talking to his customer in a very shirty manner. I let that slide and asked him to fix the heel which he went ahead and did. Okay, so he fixed the heels on my shoes only for the previously faulty heel to come off by the time I had walked 5 minutes to my meeting venue!!!!! £11 for such shoddy service!!! I could go into other aspects of this encounter, but will not. Timpsons say they employ people for their personality.... hmmm, not sure about this guy... Anyway, I just had to say something about him.... I have been a Timpsons customer for more years than I can remember and patronise the Waltham Cross branch all time. Amazing gentleman there, real master craftsman who has this morning fixed both heels for me ? even the other one was badly done! (at no cost at all) and commented that the work was very poorly done and not their standard at all. Top man he is! Wondering now if this was deliberate!!!!???To the guy at Farringdon - shame on you for giving this bad representation of Timpsons!! One star only because I can?t send the post without one...No stars my preference.
October 2022 by Zin
Sam at the Farringdon branch is a legend. Professional, efficient, friendly ? did a quick fix for me without quibble, which is a lot more than can be said for another Timpsons branch, which shall remain unmentioned! Recommended and would definitely pop in again.
October 2022 by Z
Sam at the Farringdon branch is a legend. Professional, efficient, friendly ? did a quick fix for me without quibble, which is a lot more than can be said for another Timpsons branch, which shall remain unmentioned! Recommended and would definitely pop in again.
October 2022 by E X
Sam at the Farringdon branch is a legend. Professional, efficient, friendly ? did a quick fix for me without quibble, which is a lot more than can be said for another Timpsons branch, which shall remain unmentioned! Recommended and would definitely pop in again.
June 2022 by Carl Yang
Nice repair of my shoe. The staff is friendly and served fast.
May 2022 by claire pollard
Since my husband went back to 'working from the office', he's discovered this Timpsons. I think he actually loves it and the guys who work there. They replaced the battery for his watch and gave him a lifetime guarantee. He got my daughters watch fixed there FOR FREE (they don't charge for repairs and batteries on kids watches) and today he took in my POPswatch from the actual 80s and it's ticking away now on my wrist. I hope one day to visit this amazing place and these amazing people!
July 2021 by Mo Magdy
very happy
September 2020 by Johnny Vulkan
Timspon?s is a great concept and chain and this one is consistently as good as the others I?ve experienced. Keys cut, watch repairs done and those emergency umbrellas when you realize that you forgot yours as you emerge from the station. Fast and friendly.
September 2020 by Gigi Summer
I went here on the off chance that I could get a bracelet chain repaired in this shop and I wasn`t disappointed. The person in charge here was willing to help me out and did a great job. He even called me to let me know when I could pick up my chain. Thanks a lot J.
September 2020 by Katherine McNabb
Lovely service and a really good job. Highly recommend for shoe repairs !
December 2019 by Gina B.
I took my boots in because the sole was peeling away at the front and they were letting in water. The leather at the front was also a bit worn and scuffed. When I dropped them off they looked at them and said they would not be able to do anything about the scuffed toe as they don't have that colour. They are a fairly standard grey so I was surprised by this. However they said they could stick the sole back. I asked them to put a new heal on at the same time. I was quoted £15. When I went back they then said that they couldn't re-stick the sole down as they couldn't get the glue brush in the gap! They should have told me this when I took them in, then I would not have left them and wasted £15 just for heal repairs that I didn't really need. He also insisted that having them glued back down would not make them waterproof again, which seems odd as they have only started letting water in due to the sole starting to come off. I wont be using them again as they were totally useless.
