March 2024 by Peter Rowley
"This is a fine mess you've gotten us into?Who said it? Laurel and Hardy. This is what comes to mind when I think of Trail Finders.We are now in Brisbane waiting for our flight to Hong Kong and Trailfinders did not do as requested..... We have a child with special needs and we want this sorted now. We advised TF hours ago.This is the second time on this trip that our travels have been screwed up by Trail Finders - I want this escalated to Group level now.Of course Trailfinders in Dublin have been of zero help so far.Ruth, Peter and Sam.
February 2024 by Rhonda Stoker
Great Customer ServiceVery friendlyReally really helpfulThank you David & Ellie hope those names are correct could be Amy !
January 2024 by Michael De Graeve
I was shown to a travel consultant within 5 minutes of going in to the store. He was very helpful and spent an hour and a half with me putting together a fairly detailed holiday itinerary at a realistic price. Knowledgeable and experienced.
September 2023 by Biddy Wombwell
Excellent service!
August 2023 by Russell Jessep
Great experience and knowledge (global health and vacc requirements) . Single appointment sorted all my needs for all countries on my schedule.
August 2023 by Andrew Asquith
Excellent service, very good travel agents can recommend
August 2023 by susan sandover
The best place in london to go for travel advice, purchasing mosqueto repellents etc and to have advice on which vaccinations needed for any country. On the spot vaccinations and certificates issued. Receptionist Chris so helpful and understanding and well informed doctors on site. Highly recommended can think of no better place
July 2023 by Caroline Mitchell
We have just returned from our trip to South Africa and Mauritius. I booked it over a year ago and am really impressed with the whole experience. We had five flights in total all with pick ups from the airport to resorts. Everything ran perfectly. No issues whatsoever. Highly recommended
June 2023 by Mark Hjaltun
Not great. Met by a barrage of questions, was seated in a room that did not seem terribly busy for too long. No real sense of client urgency. Ironically I am using Trailfinders via a member of the family for an Asian trip. Must have more patience than me!
January 2023 by AAL ?AAL?
Helpful, friendly service with good information about holiday locations.
December 2022 by Catriona Ritchie
Have booked flights in the past but most recent visit was to take out travel insurance and purchase a new travel adaptor. Staff are very helpful.
November 2022 by Richard Harris
I went into the High St Ken branch this morning to enquire about a proposed trip. I was told by the receptionist that an advisor would speak to me shortly. I was the only customer in the branch. I waited for about 15 mins listening to the staff at their various desks talking loudly and laughing. I told the receptionist that I was leaving. She gave me a thin smile, clearly unconcerned. I shall take my business elsewhere.
October 2022 by Bobbie Forbes
We visited Luke at the Kensington branch, to book our 5 month round trip to Bali, Australia and Thailand. We were pretty clueless but Luke was so helpful in helping us navigate the cheapest and best route. Hearing Luke?s experience of travelling Thailand put us at ease and his suggestions and tips were really useful. He didn?t make us feel pressured to buy tickets on the day as we had to do a last minute route change to fit our budget- but he stayed half an hour after closing to make sure we found the perfect route to pass on to the next advisor. Unfortunately we couldn?t book the flights that evening- however thanks to his help we were able to do this quick and easily in the Conduit Street branch. We just wanted to say a huge thanks to Luke for all his help and advice - would really recommend going through him!
October 2022 by Dosha Richards
I came in here as I had a slightly complicated journey to book to get to PNG. I had to wait quite a long time and then the agent said 'we can get you to Singapore but you will be better off booking the rest yourself'. I can get myself to Singapore - it's a 1st world destination, with direct flights from London multiple times a day. It was the onward connections I wanted help with. The next travel agent I went into was able to do it immediately without trouble so I wouldn't bother with Trailfinders, they only seem to want to do Skyscanner for you and charge a premium.
October 2022 by Unknown Unknown
Open today (19th September)Utter greed! For a man who has been knighted!Where is your respect for our queen.I see you are closing for 2 hours but you are keeping your phone service available.You should be ashamed.I won?t be using you anymore.
