February 2024 by J C
Rahul has showed me around the gym and definitely made me believe this is the perfect gym for me! The gym looks very nice
February 2024 by A A
Few different weight plates which make it very messy. Everyone just leave the plates on the machine after using it because the weight plates does not have a holder at the side.Stick with one mind of weight plates. For eg: technogym.
February 2024 by Sami Ahammed
What kind of gym closes at 4pm excuse me we pay so much money for this membership you wanna close at 4pm on Saturday
November 2023 by Dave London
Terrible gym. Hold you to contact ehich abve expired. Badly managed.
November 2023 by Curtis Coleman
Lovely club. Brand new gym floor and Reformer Pilates studio.
October 2023 by Adrian Whelton
Free weight section has recently been changed. Terrible free weights, which are difficult to grip. The weights they had before were great so no idea why they have been changed. Sauna and pool area is great!
October 2023 by Christopher Bryjowski
Virgin Active ....to me it is a synonymous of THE top qualityI was a member for years then I left for years and now I'm back hopefully for years to come
September 2023 by Alex Charalambous
The best virgin active in London, specially in regards to it's spa area.
August 2023 by Ian S
After a year, I am cancelling my membership to virgin because of the nightmare dealing with their customer service. I have originally signed up for a 12-month contract at a discounted rate. Due to some pausing of the membership I did within the 12 month period, naturally the end of my term has been extended to beyond 12 months. And without any notification, my card was charged with a higher amount last month. As soon as I saw it, I called their customer service a few times, with the first (un)successful attempt as the agent could not explain the situation to me. I asked for a call back but it never happened so I emailed them about the situation. As I was proactive in getting this resolved, I had to call again and this time I was able to talk to someone who could explain the situation. I asked them why they charged me a different amount without notice and he said someone should have called or notified me ahead of time prior and that he would then refund me and send an email. I then waited again for that email but after another day passed, I received a response to my initial email which said a different thing - a soulless message saying they could change the amount because the 12-month contract has passed and that it's part of the conditions of my contract. Honestly, this really leaves a bad taste. For the kind of club that you're portraying to be and the amount I am paying monthly, I would rather take my money somewhere else. And this was totally illegal that you've just charged me a different amount without consent.
April 2023 by Jamous
Best virgin gym I?ve been ! I have enjoyed training with Kieran for boxing and cardio workouts.
February 2023 by Dave L.
Could be a great gym but it's badly run and main problem is they choose to close at FOUR PM at weekends?! West London virgin gyms close much later. Head office says it's because it's 'not a residential area' which is blatantly untrue becuase there are always people there 2-4pm who I'm sure would stay later. Don't seem to care what members want.
February 2023 by Alice H
After moving back to Canada, I miss this gym so much not sure if they still have it, but with my private health insurance, Virgin active membership was half off a few years back.
February 2023 by elvira sicignano
I LOOVED MY EXPERIENCE THERE, I FELT LIKE I WAS BORN AGAIN, THE GUYS AT THE ENTRANCE WAS VERY WELCOMING AND I WILL LOVE TO RECEIVE SOME OFFER ABOUT THE PLACE AS I AM VERY KEEN TO START A MEMBERSHIP WITH THEM, I LOVES THE SPA AND THE GYM THEY HAVE...
February 2023 by Milly Mackay- Wilson
I was rather put off by the drain flies! I did some research to learn about why these flies occur in showers and then promptly decided not to return.
October 2022 by Berre Pakdil
I went there with my husband to learn membership options. Someone in stuff recommended us £179 per month for unlimited access. We asked that if there is other membership cheaper we want that. First, staff member said there is no other membership options. And then we said there is £69 per month membership on their website. And suddenly he remembered (!) and said ?oh yeah there is £69 per month membership but you can only use 9-11 am, 2-4 pm, 8 pm to closing on weekdays and 12 pm to closing time on weekends.? We said that is what we want. When we wanted to pay by credit card they said if we want to choose £69 per month membership we should have a UK bank account but if we choose £179 per month this is not necessary. They also said they accept Revolut account. We transferred money from our non UK bank account to our Revolut account and the other day went there to complete our membership.The guy behind the desk who informed us as to the membership option with £69 per month membership with a time restriction came towards us and said if we have a membership for £69 per month we can access to the gym only 4 times in a month. He also said he is sorry for misleading us.They unequivocally misrepresented us. They are trying to earn more money from you like there is no other option. And also they are misrepresenting on their website too.
