October 2023 by Paul Howes
Love this gym, the natural light & the facilities are great. As soon as you walk into the reception. You feel you are some where special. The PT?s & staff are very helpful. Special mention to Kate at reception. All ways has a smile & is very helpful with any problem
October 2023 by nathanael coakley
So far so good! Really helpful staff and the health club I was looking for. The classes timetable are great and the gym floor is well equipped. Having the ability to book at Islington and Morgate have been really helpful. :)
September 2023 by Ameel
Decided to try this gym today as I'm newly working in the area. A colleague let me use a guest pass which was wonderful. Nice facilities and even got a decent swim in after my workout. I'd like to thank Adnan who despite clearly being busy today took the time to quickly and efficiently show me around, made me feel welcome and even helped me out with my form on a bent over row to help reduce the chance of injury. After bring in the gym, I went to the pool and I told him I'm not a strong swimmer so I'll be practicing in the shallower end and he assured me he'd be around for support if I needed it which he was. There will be a strong possibility that I join once I settle into my new job and Adnan plays a big part in that decision
September 2023 by Cem Ali
Although I was annoyed to find out the pool was closed at Moorgate, upon walking on poolside and speaking to your lovely manager, Ads, I soon realised how hard he actually worked to sort out what appeared to be a last minute issue. He seemed more upset and concerned of letting members down instead of potentially being on that warm poolside for around 4 hours with minimal breaks. He spent time talking to every member as they came down and explained the situation and was very personable. Staff like this are so hard to come by and when I spoke to a few other members, it seems like he is your only manager who deals with nearly everything and supports members. You need to recognise these members of staff who are hard to come by this day and age and reward them for how hard they work. Please ensure he is told how well he did today. Thanks CA
September 2023 by Danielle Rose
I decided to try out VA Moorgate and was pleasantly surprised by how friendly the staff were. Kate in particular gave me a warm welcome at the reception area and was very informative she even gave me some tips for my workout!
September 2023 by Advait Sharma
I have been here for almost 2 years. That pretty much says it all.Nice crew, clean equipment, great spa quality.
August 2023 by Re Wind
I was never informed of 7 days cooling off period when i joined. The spa is rubbish here. Steam room hardly works not steamy inside. The jacuzzi massage is always closed. Now with threat of new variant covid on the horizon... I dunno what to say but i am unable to alter my membership. Be warned.
August 2023 by Maria Asprouli
A shame that this place lacks management in terms of membership. I was a Broadgate member and I wanted to downgrade and get a 12 month contract with Moorgate instead. After requesting it on the app and going to Moorgate twice and 1.5 months later they haven't made the change changing me to Bank instead which is the same level I was before. They are keen to keep your money. Very conflicting information both times. The first time I was told it has to be authorised and it takes a few days, the second they told me it hadn't been done and they made sure they did it then and that no other authorisation was necessary. Both times obviously staff were either clueless or keeping the membership at all costs.
July 2023 by Edoardo Testa
Best all-around gym in Zone 1, hands down!Pros:- Whole building is above ground, so both the gym and the pool get tons of sun and have great views onto the city- Classes are plentiful and varied. My fav is any yoga class by Robyn Barry- Large gym floor, 25m 3-lane pool, yoga studio, reformer studio, physiotherapist, jacuzzi, sauna, steamroom...it's got it all!Cons:- Would be nice to have a cafe on site
July 2023 by Tracy Batten
I?ve only been a member for 3 months, but in that time I?ve really enjoyed using the facilities. I mainly use the center for swimming and a relaxing spa, and please believe me, the previous Gym I was a member of was a disgrace, so this in comparison is heaven. Staff are always friendly, and the lovely lady who cleans the female changing rooms is super sweet and cleans the changing rooms impeccably. Overall a lovely experience and a very clean environment. Only one teeny criticism, it would be great if the hot drinks were free just my opinion but, a nice reward for members, who like me enjoy a cup of coffee afterward.
June 2023 by Ash
Arrived for a trial. Showers had nothing in the dispensers, none by the sinks and the lockers don't work well. Was asked about my experience post trial and reflected to the branch manager but no acknowledgement. Definitely not planning to join...poor customer service/experience for an alleged 'premium' gym
June 2023 by Maddie Watts
the best gym out of all the virgins i have been too. Amazing space and equipment, the classes are fab and the pool area/staff are amazing :) confused by the negative reviews here, by far the best one in London if not all the ones in the UK I have been too.
May 2023 by chris hobbins
Pompous and arrogant. Went in to enquire whether I could purchase some gym gear, they said I had to be a member to do so to which the bloke followed up by saying it's really quite expensive here maybe try elsewhere. What a way to lose a customer, was planning on getting the gear then signing up. Would not recommend unless being looked down upon before even joining up is your go to.
April 2023 by Max Case
Great facilities but I would strongly advise against using this club for any extras like PT.They continually messed up my monthly bills- often to the order of hundreds of pounds- and when I cancelled my PT sessions continued billing me, forcing me into my overdraft. I cancelled my membership as they took months to reimburse me, and are now sending debt collectors after me as a result.Absolutely shocking customer service for a loyal (and very patient) customer. Club have now washed their hands of it and Virgin customer support are worse than useless.
April 2023 by Marcus Vinícius Castro
Overall the gym floor is very messy. The other day I spent 10 minutes trying to find 2.5kg plates. I have never seen a gym that?s held more untidy than this.More often than not, the floor is full of dumbbells and other equipment that is abandoned there by members who have insanely poor gym etiquette. Weights are never where they should be and people (including personal trainers as I?ve noticed many times) leave the equipment there without disassembling it and putting the weights back to their place. When they do, they just release it at the first spot they see so you will find 6kg dumbbells at the place meant for 30kg, 24kg at a place meant for 10kg etc. Just a mess that takes a lot of your time between sets.There is no warning telling members to return their weights back to their original place (the admin doesn?t seem to care) and there is rarely someone organising the weights. This despite many people being visibly annoyed with this situation on the gym floor.Not only messy, I would also say that the gym floor is not clean for a gym charging 120 pounds per month. Equipment is many times rusty and some are poorly maintained.I have been a member here for one year or so and what I really like about this gym is the very nice view you have when you?re working out. But recently the cons are considerably outweighing the pros. I am now thinking about cancelling my membership.
