August 2023 by Christopher Y
Richard was amazing. Reason why I came here. Debbie was absolutely amazing too. Hassan was really good, quick and very professional. Best place I have been too. I hope they never leave.
July 2023 by Trish O'Neill
Very helpful and much more reasonable priced than specsavers.
June 2023 by Mary Smith
The girls are friendly and very helpful
January 2023 by Helen Ridley
In my experience, in relation to the staff in the front of the shop and opticians - there is one word- excellent. I have found everyone so helpful to me. When i have had significant health challenges that were visibly evident the staff were fantastic. Highly professional, inclusive and the shop assistants have a great sense of humour too. This shop, in my opinion, is how a shop should be. Customer focused, great service and good prices. Excellent.
December 2022 by Kiyani's
RUDE! I went with my 6 year old and couldn't believe the lack of professionalism. The old lady with short hair was extremely rude and arrogant. She didn't even make me or my child welcome. No customer service whatsoever. She made us waitso long while she fluffed around some papers. We had already made an appointment. She made us feel uncomfortable when all we needed was a eye check up for my child and was willing to pay for it. She just assumed we can't pay for it!!! The optometrist was no better either. All they had was flash equipment but no mannerism. Very cold behavior and unprofessional. My 6 year old even felt uncomfortable being in that room. Will never visit again.
December 2022 by Karafotias Ioasaf
Very polite, efficient, helpful and knowledgeable staff. Debbie and Sue are amazing!
November 2022 by Mirellie Nelson
The assistant was very friendly , helpful and informative made whole process much easier .Thank you !
November 2022 by joan
My partner got a very bad eye infection that started 4-5 hours after visiting, and noted that the machines were not sanitised between uses. It is highly likely that it was from this branch as we we just went to vision express and home that day.There was quite a long wait despite having made an initial appointment, so please do factor in time for that.
November 2022 by cathy white
Am very pleased with the service they supplied, All the staff was very polite and friendly, also very helpful will be using them again when I next need an eye test and glasses
November 2022 by Ripon Miah
Received bad customer service. Kept me waiting and serving new customers who ever walks in. No smile whatsoever it?s like they are giving me free service when I spent £500 for new glasses.
November 2022 by Patricia Davis
Both of the staff that I saw, for my eye test, we?re most helpful and efficient. And I look forward to getting my new glasses, when I come back of holiday.
November 2021 by GARY BACON
Kelley was particularly helpful. Have dealt with her on previous appointments. Very thorough.
November 2021 by Ruben Ruiloba
Extremely helpful lady at Vision Express - Surrey Quays. She took the time to help me with an issue and called another store to check on my frames.
November 2021 by Pepieta Rose
The optician was very friendly and professional, she answered all my questions and made me feel very at ease.
November 2021 by mumen ali
very bad glasses were prescribed for me and my daughter that we can not use them both , the quality of lenses are bad they give you a headache and I can not see out of them very poor frame aswell, customer service staff was rude and wasn't helpful , the staff member was calling my daughters head scarf a thing with a look of disgust on her face, the optician told me I would be able to collect them within store then this lady says no only can order for delivery and wasn't helpful at all, I will not use them again
