July 2023 by Hollie B
Visited this store this morning as a screw from my glasses had fallen out, causing one of the lenses to come out. Although I did not purchase my glasses from here, Jose was quick to help me and fixed the glasses in a matter of minutes! Very pleased with this service, thank you so much Jose!
July 2023 by Alex Veskos
I visited the store yesterday after my work. I primarily went for an eye test as I was pressed for time and couldn't purchase glasses immediately. Smooth process and excellent service provided by the friendly consultants, opticians, and optometrists. I need to return to select and purchase glasses
July 2023 by Elena Vl?sceanu
Wish I could give them 0 stars, very rude and unprofessional staff. They kept us waiting for an eye appointment, then they said that nobody booked an eye test for us and it?s nothing available for today. We went outside, we checked the website, we found a slot, we booked it, we went inside and the staff told us that they can?t see the appointment on their system. We will make a complaint to customer service.
July 2023 by Luke Williams
Young guy (from near Haslemere) was a legend! Glasses had lost a screw, I was leaving to get to Paris, desperately needed my glasses fixed and the store opened at 8am. Rushed to get there and the young guy was friendly, fast and fixed the screw for free and with a smile. Very happy! Thank-you.
July 2023 by Burhan Wazir
Excellent service from Jose today who repaired my sunglasses for no extra charge.
April 2023 by Walid Ziane
I went to buy something the Italian man was very rude talking to me and staring on the fone with another client considering 3 sales associate was free . He asked me if I want to have them delivery and pay without even ask me what I have . Then I said I need for today I said oh no I was needed for today I didn?t know in France we can have them directly ! He answer me THEN GO BACK TO FRANCE !!!!!!! I mean that?s crazy yo answer this
April 2023 by George Bacon
charming, helpful staff!...could not have been a nicer experience
February 2023 by Jems
Wish I could give 0 stars. Unbelievably rude and discriminatory service, Jose, the manager, made me explain first why I needed this appointment after I already booked it. Then he made me wait an extra 20 minutes for my appointment which I was okay with this because I was a couple minutes late so I waited and then after getting my eye scan he decided that I needed to wait even longer or reschedule the appointment because he did not want to serve me and prioritised others over my appointment. He was very cold and not welcoming, it was clear he did not want to serve me from the start.I recommend going to a different vision express branch to avoid terrible service and if I can escalate this incident further I will.
February 2023 by hazzaa
Prescriptions were off, eyes felt instantly uncomfortable and started feeling dizzy 3 minutes wearing the glasses.Changed back to the prescription of my old pair because I didn?t get to see the optician for re-make, and the staff didn?t really have any idea of how the prescriptions should be.Got the re-made pair and noticed that the lenses are much thicker than my original ones with the same prescriptions. And that?s after paying extra for the ?thin and light? option.Overall ridiculous experience.
January 2023 by katia HERMANS
I had an amazing experience there, the staff are really nice and the guy who take care of my glasses is just amazing ?Thank you
December 2022 by Lyndon Wingrove
Excellent experience after a few years since my last test, Shivani was superb at taking me through the process and identifying what I needed, explained all the best options and I have new glasses and lenses that are great, I can see properly again!
November 2022 by Oliver Francis
Very welcoming and very helpful. Getting my eyes tested and picking out my new frames couldn?t have been easier. Thank you Holborn team!
October 2022 by Catia Novaes
I really liked! The team is very patient, polite and professional! ??????
October 2022 by Oliver
Very welcoming and very helpful. Getting my eyes tested and picking out my new frames couldn?t have been easier. Thank you Holborn team!
October 2022 by Nasy
Friendly polite and informativeThe assistant that delt with me was polite and helpful, the optometrist was professional and friendly.
