January 2024 by John Stone
I?d give it 5 stars were it not for the invasive security staff. But I guess that?s necessary. Otherwise one couldn?t ask for a more complete food store.
January 2024 by Bing WANG
I am really sad to see the rapid going downhill of Waitrose every time I am in office visiting. The staffs at self check out are being so rude and unfriendly today. Not enough self check out open. The presentation of this store is going downhill every time I visited. Food quality is going downhill too. Waitrose used to be an inspirational and great customer services places to shop and now even worse than TESCO or Sainsbury?s. M&S offers better quality food for the price and much more friendly and welcome and inspiring experience. Looking at the reviews here seems this store also recently having issues on discriminating or unfairly treating Asians.
January 2024 by Laurence Eyton
Large posh grocers. Probably the best stocked Waitrose in Central London (better than Marylebone of John Lewis?s basement) but expensive, as you would expect.
January 2024 by Jurian
Wide variety of products, good 2 for 1 or 3 for 1 promotions. Supports self-checkout
December 2023 by kayla luo
I don't understand why, because of discrimination against Asians ? I tried to communicate with her twice for helping, but she couldn't help and ignored me. I feel very sad. I can't figure out why, by the same time other white person asked her - suddenly, her face changed quickly full of fake smile! Anyway I'm grateful for another person who helped me, you know?i don't want to complaint.I'm just saying, without us guests, you'd be nothing!Marry Christmas and happy new year to you all!
December 2023 by Leilei Zhu
This is the only big enough supermarket near my home but I never understood their bakery service. It is badly "calculated". In the early afternoon, croissants and loaf bread have all been sold out. I am surprised that big supermarkets like Waitrose don't have a way of monitoring shopper numbers and then tailoring their productivity around it. When situations like this keep happening, it is very frustrating. Another situation is they don't open enough self-checkout counters so there is always a long queue. They offer free drinks to members if you purchased something, and if you are bothered with it.
December 2023 by Assoluta Allegria
I have bought a bottle of whiskey at the shop yesterday, the clerk at the till had left the security lock so I was unable to use it, I therefore return this morning in order to have it removed. I get there at 10:30am not realizing they would open at noon. As the shop is full of people, I kindly ask them to remove the lock, they firmly refuse as I was not handed a receipt yesterday and they implicitely alluded I could have stolen it somehwere else, this despite having seen some of these people before, having been a customer for more than ten years. They don't apologize at all for the inconvenience due to a mistake on their part, they just repeat to return at noon. I insist a bit while keeping the tone always respectful, as I did not fancy returning a third time to a shop which is tenty minutes away from my place. At the end, the man who self-identified as the branch manager, Jack, first starts laughing then tells me through the window to "F. off", literal words. It's absolutely appalling they believe they can get away with it. I have reported the incident to the police and to the Waitrose customer service, absent a reply I'll escalate through legal channels.
December 2023 by esnam
Nice and clean supermarket nearby. Many stuff to buy.
December 2023 by Bradley K
Much better quality than the alternative substandard supermarkets in its proximity. The only caveat to this fine establishment is that it?s too small to house all the high quality items that Waitrose has to offer, somethings which applies particularly to its range of home goods.
December 2023 by albert zhang
I seriously suspect that there are serious issues with one of the staff here. There have been two incidents involved with the lady at the self checkout .First time happened when I approached a vacant self-checkout and scanned the first item, this lady came and switched off the machine in front of me and said "I am closing this machine". When I was left there stunned, she turned around and said " You want me to get my manager here? "Second time was today, I was wrongfully accused of not scanning items.I appreciate it is a tough job but the lack of respect is outrageous
December 2023 by Vesta Adofo
I love getting my free Cafe Nero Coffee with my Waitrose card and always get something to go with it. The staff are helpful too
November 2023 by Leung
Staff are so friendly here and everything is easy to find. Usually no wait at the self checkouts, making it a pleasant shopping experience.
November 2023 by Anu Haden
Waitrose actually sells more Gail's than Gail's does - including foccacia, which the bakery itself doesn't sell anymore for some reason.Out of all the chain grocers, Waitrose seems to have the best selection of spices and ingredients across different cuisines.
November 2023 by Gisele DeFaria
Waitrose, too much packaging!! Too much PLASTIC!!! When will Waitrose be reducing packaging from fresh products? Oranges from South Africa, is no longer possible.
September 2023 by Michael McCormack
Great food store with everything you need. Very clean and well stocked.
