December 2023 by David Dupree
Security guard kept hovering over me and accused me of stealing. When all I did was take a picture of one of the items and put my phone in my carrier bag. Also very overpriced in general. Do not come to this store
September 2023 by Simon Radice
The two stars is for being able to get a cheap packet of tissues at a WHSmith branch and the reasonable customer service from the male member of staff who was behind the counter at the time (09/09/2023 09:07) - is he the store manager or a supervisor? I certainly should not have this level of hassle when supposedly just popping in to buy this product while on my way to central Essex. For starters, why do none of the three self-service machines have a cash option? Using a card to pay 99p is ridiculous.My main complaints though (although they stem from the above) are the faulty machines and poor staff-customer communication. The middle machine froze when I tried to both swipe and insert my Halifax Visa debit card and the left hand machine summoned unwanted customer service when it was unable to recognise the product (a Paloma pack of 10 tissues).Having finally paid for the product at the right hand machine, I saw a black female member of staff notice the problem with the left hand one and I reported the middle was frozen. I thought I?d made it clear enough that I?d already paid for the tissues and if I used my card (the card holder was back to normal) to stop the freezing I?d be double-charged, but she insisted I did it. Even if she thought I was talking about the middle machine when I said I?d already paid for it, (a) why would I say I?d be double-charged when it was clear the transaction hadn?t come through (b) I thought it would have been pretty obvious I?d paid for the product as I wasn?t standing at the problem machine and was poised to leave the shop. That was the thanks I got for reporting a faulty machine - wasting time with an argument and dealing with a refund for a payment I warned was going to happen!If it was just a case of the two machines being faulty and my just paying for the tissues and reporting the middle machine without any hassle, I would be OK to go to this store again, but as it stands I shall not be going back until you can assure me the machines are fixed. Looking to employ staff who have a better command of English and are more observant of their customers rather than people who are liable to aggravate the situation needs to be seriously considered as well.
August 2023 by Zara Zara 999
Awful one off the black security guard and his behaviour he?s just ruined my whole day because of his bad behaviour who gave him security badge never go this shop
January 2023 by Ahat Aht
Convenient. Otherwise don't bother. Good selection of snacks. Staff are not friendly!
December 2022 by Denise Gurbuz
Great service, they helped me with my post ???
December 2022 by Billy Fisher
Staff are as helpful as a glass buttock.
December 2022 by Jonny Evans
Didn't give a receipt and put items I didn't want on my charge, went in for a meal deal, and came out spending £17.
December 2022 by Denis Gurbuz
Great service, they helped me with my post ???
November 2022 by Hidir Arslan
They all ways have a healthy range of watch magazines.
September 2022 by Hannah AJ
found country life and country file (this one is really hard to get anywhere else!!) at this store. Really grateful for the huge selection of magazines, now i know where to find these magazines!
August 2022 by Adrian Allan
It has a wide range of magazines and other products.
June 2022 by Jas Singh
Good range of convenience items, perfect if you're travelling into Liv St and need to pick up a few snacks for the day. Located in the corner of the station so not the most obvious.
June 2022 by Paul Evans
Poor experience today at this shop, tried to buy a meal deal with items from the meal deal shelf to be told that one of the items i choose wasnt included. Items in fridge labelled meal deal and on a shelf labelled as should be included otherwise it is false advertising! Person i dealt with was happy that the item wasnt included even though it was on a meal deal shelf. I was probably a bit loud i making my point that it was false advertising but he wasnt interested in that, and just pointed to the small sign next to the item to say that didnt say Meal Deal and so it wasnt included. Poor display management and poor customer relations. £15 worth of goods not bought due to this fakse signage.
June 2022 by Alex UnHinged
Not like it used to be. Now trying to cross over into a Jack of all trades master of none. Stick to media and stationary, if I want electronics and pharmacy I?ll go to a specialist
May 2022 by Travel Reviewer
Convenient. Otherwise don't bother. Good selection of snacks. Staff are not friendly!
