December 2023 by Alastair ?Moggy? Mogford
Waited 15 mins in line to buy something, only 2 miserable staff on the counter
November 2023 by T Le
Got phone stolen out of pocket terrible experience with no one trying to help and the cctv was ?broken? today they need to put a sign to be careful of pickpockets IN STORE cuz no one expects it
October 2023 by Blue Lane
Zara?s fitting rooms are closed half an hour before the time the shop closes which is making it impossible to sell more clothes. Interesting policy for a shop that says they don?t respect their customers and treat them as nuisance. The manager of the store wasn?t very polite either. Well, they definitely saved me money today. I suppose the owners are too rich to care how many customers they are going to lose.
October 2023 by Josef McCauley
I recently had an experience at Zara that left me with mixed feelings. While I've always been a fan of their clothing, my recent visit to the store was less than satisfactory.During my visit, I encountered an issue with a manager who approached me quite aggressively. I had innocently sat down on what appeared to be a clear space, which I thought was a seat but turned out to be a low table. The manager, rather than politely informing me of the situation, seemed to be quite irritated and made it clear that I had made a mistake. This initial encounter left me feeling uncomfortable and unwelcome.What further added to my disappointment was witnessing the same manager loudly reprimanding a customer at the checkout downstairs on the men's floor. It was clear that this was not an isolated incident, and the manager's behavior seemed unprofessional and disruptive to the shopping experience.While I understand that misunderstandings can happen, and customer service can have its challenges, I believe it's essential for a store like Zara to maintain a welcoming and pleasant environment for its customers. My visit, unfortunately, fell short of these expectations.Despite this particular experience, I still appreciate the quality of Zara's clothing, and I hope that the store can address these issues to provide a more enjoyable shopping experience for all customers in the future
October 2023 by sonya novikova
Stop squeezing your employees, hire new staff. All employees are tired, incredibly rude and unhelpful.I stood in line to the fitting room for 20 minutes, tried to ask assistant to bring another size, but my request was rejected in a very rood manner.
October 2023 by Soraya Portela Lourencani
I visit all Zaras because each one has something different. It's worth visiting in all.
September 2023 by Ruby Duff
Wow, the girl who works at the fitting room was such a treat! She asked customers to hang cloths for her, and I saw this poor girl before me took more than 10 pieces and the staff asked her to put the extra pieces back to where she picked them up!!!! Unbelievable service? no idea why she thinks the whole world owes her? I mean she works there not the customers!!! Go to other Zara shops!!!
August 2023 by Lyn Dorrington
Never have I experienced staff with no interest in people..waited 25 mins to buy 1 pair of trousers and there was only 2 folk in front of me!!!?these rude, disinterested staff?need a lesson from the super courteous staff at silverburn Zara in Glasgow
August 2023 by Rebecca Costa
This zara is lovely, but at 7.45pm on 8th August, the security was going round asking everyone to leave the store. I wanted to purchase a dress and was told to leave even though the tills had not closed he was rushing everyone out the store. Crazy!!
August 2023 by Sam
Waited in a line for 25 minutes to return one pair of jeans. Need to either hire more staff or dramatically increase the speed staff work out, seriously could not have moved much slower. The line to purchase goods must?ve been a good 30 people long, returns was about the same by the time I left.
July 2023 by Timothy Jeter
Great selection but rude attendent helping in the self checkout line
July 2023 by Mohamed Baba
Poor customer service! Not a single chair was available to sit down while my family was shopping around. Even when I tried to sit down in the corner the security came to me and asked me to stand up.
July 2023 by brooklyn eve
I found that this branch had more clothes that I liked than other branches, and there were lots of sales on, however it?s really not worth coming here and I won?t be coming back to this branch. I waited in a queue, with only a few people infront of me, but there were only 2 people on the desks, and the people in the refunds queue were being prioritised, so I ended up waiting in line for over half an hour, just to buy one item. Don?t come here.
July 2023 by Spike Abdeen
The Zara I know in HK is far different, it's much nicer there although they sell the same things, the shop is not well maintained in Covent Garden. I was trying to find some sweater and I had dig into a pile of them. Things were all over the place too.
July 2023 by Terry Leadley
So organised, everything in place, easy to shop and the new self-service payment machines are great, put everything into the "basket" and all scanned to you. After pay it, you have to remove the alarm piece, bag it and of you go. I would go back to this shopping because it is an example in how all shops should be. Well done
