December 2023 by James Clark
If I had to describe Zizzi Tower Hill in one word, it would be underwhelming.Starters:Bruschetta and Garlic Bread.These were both really nice.Main:Margarita Pizza and Calzone Carne Piccante.The pizza was dry and a little tasteless and the Calzone was a lot smaller than everywhere else I've had it but it was really tasty.Service:Slow.It wasn't particularly busy for a Saturday night but we were never asked if we wanted more drinks and couldn't find staff to ask; in the end we chose not to bother asking because it was close to the end of the meal.We had to find staff to ask for the kids desserts, we asked for the bill when the desserts arrived but that never turned up so ended up finding staff and paid at the till.One other thing we thought was strange; the waiter removed our dirty starter cutlery from the dirty plates and put them on the table to reuse for the main meal. Not a huge issue but something we have never seen before.
December 2023 by Nina Detroit
The service at this Zizzi branch is beyond appalling. Drinks came after food. Pizza cutters missing. Waiters have to be waved down multiple times to order stuff. Half the dessert elements were missing and cutlery not provided. Drinks served without trays. No check back done. I know this is a chain but surely this is basic customer service???
December 2023 by Thomas Décultot
A restaurant that does the job, but do not expect much. Despite a pleasant welcome, the rest of the service was disappointing, and we felt rushed (as soon as we arrived, we were asked directly for the dishes ; the waitress waited until we had taken our last bite to come and collect our plates...). What's more, when we asked for water, we were charged for a "large" bottle of water (750 mL, £4.75), even though when we said it was tap water because the bottle had already been opened, the waitress didn't even deny it.
December 2023 by Nick J
We went on a Saturday night, not too busy when we got there, only counted 3 serving staff and all seemed completely surprised at how busy it was (and as it only got busier).Service wasn't amazing, definitely a case of having to get someones attention to get things moving. Food was as expected (which is why we chose Zizzis as the pizzas are great). The weird part came when we ordered dessert and were told they had run out of spoons because they weren't expecting it to be so busy on a Saturday night. Not knives, not forks, but spoons were running dry here??Very weird. Especially when they bought my son a fork to eat ice cream with, followed by a soup spoon (which to my sons credit, he handled like a pro). Not quite sure what event led to the spoon shortage but it slightly marred an otherwise good meal. Will definitely go back upon proof of cutlery supply next time.
December 2023 by ???
The seat was so messy. And I ordered some menu, but I changed it to another menu because I said I ran out of ingredients, but I almost paid with the menu in the bill. The hall staff were too unkind and delicate.I'll never go again
December 2023 by Marco Rispoli
As an Italian I cannot expect to eat the ?perfect? pizza abroad, still The w three of us were not disappointed. If you like the pizza ?Roman style? (thin and crunchy) this place is for you. If you like it ?Naples Style? (thick and soft) you will be disappointed. My kid enjoyed his sticky pork, me and my wife two margheritas.Stefano took care of us in a very kind and friendly manner, fulfilling a couple of ad-hoc requests with a smile.The place is kinda basic, still pleasant.
November 2023 by Laura Grace S.
Great food, welcoming on arrival, came as a party of 3 for an early dinner without a booking. Empty of customers, but surprisingly slow and rude service from staff. Food was thrown down on the table and staff were confrontational. The bathrooms were over the top attempt at chic, a bucket as a sink?? With only 1/3 of the faucets worked, puddles of liquid around the urinals and blocked toilets.
November 2023 by Houda H
Amazing service, everyone is very nice and it was busy with multiple birthday celebrations in the restaurant but the staff put in lots of effort. The food was good and so were the drinks.
November 2023 by Laura Tidy
Lovely quiet Sunday afternoon for dinner. Restaurant is nice, good location and easy to find. Staff were friendly/happy and food was delicious and delivered in good time. Recommended.
November 2023 by cliff baugh
Visited Zizzi for a pre-theare lunch and had a really relaxed and enjoyable meal.We were warmly welcomed and there was enormous choice of meals to suit all tastes.We opted for the Chicken Milanese and Sea Bass with Mediterranean vegetables.Both meals were very enjoyable and of good quality.We definately will return and thank you for an enjoyable visit.
November 2023 by Windy Flores
SO DISAPPOINTED & disgusted by the food & employee behavior. TRUTH, if management cared you'd see responses on positive or negative reviews, but there are none. We've had pizza all over the world, this hands was the worst EVER! The pizza with topping was thinner than paper. There was no sauce, it was so crispy dry our jaws are tired from chewing & gums hurt from the dry crust. We ordered take away but they didn't cut the pizza & sent us with no utensils. Side salad portion was a joke with some wilted pieces. Really mad we wasted our money here for what we got.The waitress that greeted us was nice. A male employee (food runner) Remi was belittling her in front us multiple times during our visit. He was acting very entitled, playing on his phone, distracting the kitchen staff with his antics & treating the place like his club house.
November 2023 by Kye
Food was delicious and fast to arrive, however we had trouble with ordering through the QR code ordering service as the last table?s bill was the only thing to show up. Waiters felt very stressed and rushed so made the atmosphere quite tense, which is a shame as the food was very good!Dietary restrictions: All pasta and pizza have gluten free options which is amazing for a big chain restaurant.
November 2023 by Soumya Sononey
I enjoyed my drinks!Food was okay. I guess my expectations for the food were high enough for the price on the menu.
November 2023 by Poor Beggar
I can warmly recommend this place for all the tourists and traveling families. There was a plenty of room and tables even for bigger groups. The service was very good and joyful. All the stuff seemed to be Italian speaking. We ate mostly pizza, which was excellent. I can also recommend desserts, those were very tasty too.
October 2023 by Jel Amo
Service 10 stars. Very tasty food and cocktails. Lovely atmosphere. Love it. Highly recommended.
