November 2023 by Morna Currie
Great food, great experience. I asked about gluten free options and Tony went out of his way to make sure we had all the info, plus gluten free soy pots to takeaway!
September 2023 by harsha jain
The food here was goodIt they ran out of items quite quicklyAnd it was annoying that there were few vegetarian breakfast optionsIt would have been better for lunch items to be offered the whole day to accommodate for later or earlier flightsVegetarian options: Many vegetarian sushi?sBut not much hot vegetarian breakfast items
August 2023 by Janet Foley
Love this place in terminal 5 very helpful and very clean very quick
August 2023 by B B
Unfortunately the second time my teriyaki js way lower quality than a normal Itsu outside the airport.Sockets doesn?t work at allllllll I can say because I tried.Stuff don?t really care much about your complaint they just get paid to work as a machine isn?t it?Rats and mouse all over and it?s normal says one of the stuff and you can avoid them. REALLY?
August 2023 by Simon Collier
It's ok for an airport and the food was the usual quality for this chain. I was disappointed to find broken USB charging sockets at their seating area - seems that maintaining these aren't high on the agenda.
July 2023 by Dave L.
Fast Heathrow Japanese meal option.Sushi was edible, and better than I expected for airport take away. It's like drug store sushi, actually[1]. Ha! Itsu offers coffee (I got some) and they also have these amazing bottled waters - get their peach and lychee flavor! Chef's kiss.Credit accepted. Prices are high (you're in an airport) but not outrageous. Looking for power? There's a few charging tables nearby with a variety of outlets.Next time I'm at LHR, I'll be back for a fancy bottled water.[1] Anyone remember when drug stores in NYC offered sushi? Do they still do that?
July 2023 by Joseph O
The sushi is fantastic, probably the best ive ever had. This is definitely a 5 star sushi, may get lower scores in other aspects but its an airport restaurant so cant judge too hard on those other metrics.
July 2023 by Mattia Ballarin
Need to remember to avoid this place. Udon noodles without any flavour, overcooked noodles, it was probably the cheapest set of ingredients they can mix together (and badly). Utterly disgusting! Never again!
May 2023 by 797SusanB
Love this restaurant in Terminal 5. The food is always delicious and the poached egg which was added to my meal perfect ? although difficult to eat with chopsticks. Staff are incredibly friendly and the service fast!
May 2023 by Rain Kwan
Paid for this wilted soggy mess and the usb ports do not work
May 2023 by Tonguç Yaman
In the busy Terminal 5, this is an oasis of a place. I sampled the chicken soup with very delicate noodles (sorry if I am not using the right terminology). It tasted healthy and awesome. I also noticed many customers were sampling fresh sushi boxes being stocked during the day. I highly recommend Itsu during your stop-over visit at Terminal 5 @LHR Airport.
May 2023 by Scot U.
Fast food Japanese food in LHR Airport to consider if you're in a hurry ...or just feel like eating something with rice as compared to potatoes or bread! (Especially like a person from Hawaii like me!)Flew threw LHR several times over the past few years and first noticed this place in 2019. If there is a line, it isn't very long and moves fast. Got places to sit down and have some charging ports .Food selection is somewhat limited with salmon Inari or Maki style sushi, got some salads, or if you want something hot, got won ton or chicken bowls and a few other things. I find it convenient since it is right next to a sitting area if you have to make a connection but your flight gate # has not yet been announced. Unlike some of the worn, high volume, highly used ports that may not work in (free) sitting area outside, so far all the ports and outlets have worked in the dining area here! So a place that I've come to stop by almost every time for a quick bite to eat at LHR!
May 2023 by Al Ply
Broth is not tasty and too sour. Ordered veggies dumpling noodles, greens, miso broth soup and didn't enjoy it.
April 2023 by Satyajit Das
Lovely little place. Had late lunch there and the food was amazing. I believe they specialize in Thai dishes as the one I had taken were delicious. Loved it
April 2023 by Bubster
This place was easily one of the best Japanese places I?ve ever been to, the miso soup is full of the finest ingredients and was made to perfection. It was warm and comforting to eat. 9.7/10 would recommend to anyone any day and made my day.Vegetarian options: There were many vegetarian options that were also amazing, the miso soup was not only delicious but it was also vegetarian.
