March 2024 by Ian Bee
M&S did not update Google - business responsibility to update. Searched and said it was open on 3rd March 2024, arrived to find it shut for a refurbishment and due to open in March 2024. M&S website has it closed till at least March 24th.
February 2024 by Kot Kurt
Temporarily closed. Until March. Update your hours of operation!
February 2024 by Lesley Evans
As of 27-Jan 2024, this store is closed for refurbishment. Why can?t M&S update their Google listing????
December 2023 by Life is Good. Always!
Nice little shop
December 2023 by G Lee
Updated 2023.11.24 Great find to have M&S Simply Food on the way to checking in at Sofitel to top up with more affordable foods and drinks to bring in to our room. Do not buy foods that require heating up prior to eating, there's no microwave seen at the shop and none available at the hotel. The quiche and sausage rolls can be eaten cold. Their egg fried rice isn't very good even when hot, has a one dimensional taste, lacking the complexity of flavors and seasonings to make this simple dish shine. Their flavored sparkling water is excellent. If you think of the prices here are high, then see what Sofitel will charge you for anything. 24 hours, self check out, credit cards accepted.
June 2023 by sweeldon fernandes
Spoiled
May 2023 by Pisan Lorkasemsan
The store is not too big, located in Terminal 5 (landside area)Alot of fresh & ready-to-eat food.Also some cookies and snacks with a nice packaging that you can buy for a gift when you travel back to your country.VISA, mastercards are accepted.
December 2022 by WorldAviation 4K
Why is the meal deal selection so poor, a staff member said theres no chocolate in the deal, the drinks seem to be mostly sugary drinks and the coronation chicken. Sandwich i bought doesnt seem to be in the meal deal either. So i wasted £2 on coke as well as an expensive sandwich and crisps that i didnt really want as thats all the staff pointed to for snacks. Should be called m and s simple food
December 2022 by James Bacon
Appalling. Be ready to be ripped off. The 4.95 meal deal in all other branches is £5.50 here.And the same food as you find in other branches are not included. Why?No explanation.This level of inconsistency is anti-customer and aimed at capitalising on unaware busy travellers and ripping them off.Caveat Emptor.
December 2022 by Jon C.
Relatively large shop on the Arrivals floor. It had some interesting food options like fun dim sum. I guess it's meant for people arriving and on the go to grab some food cause they just got off a plane and are hungry. Serves a purpose.My time going there they had these special holiday timed themed offerings of gin and cookie tins, quite nice in my opinion. Several self checkouts. Staff seemed "busy" but were happy to stop when asked to answer my question.My only wish is they were available after going through airport security when departing (on the gates side). But that's no fault of the location.
October 2022 by Eddy Bray
Limited stock but convenient - open 24 hours
September 2022 by Sophia C
Guys we're tired...we've just landed and hope to have extra eyes on us when buying stuff, usually you're v.vigilant, there were at least 3 of the staff watching the self-check out tills?! but tonight I got home & I'm missing the last item, a breakfast porridge I bought, STILL on the checkout which you'll put bk on the shelf & I'm £5 down :(
September 2022 by Ahat Aht
I wish more terminals would have a branch. Very useful after a flight located at Heathrow T5 arrivals to pick up a few basics after a trip. Staff are pleasant.
August 2022 by Michael N.
Delayed departure, no shops up there, happy to find M&S below on the arrivals level. Good choice of snacks, sandwiches.
July 2022 by Rups does
I Visit this store on a regular basis. This time there were mice running around on the shelves over food. I mentioned this on the counter and was simply told we know. If you know why have you not done anything about? This is not acceptable in any store, let alone the most premium high street food brand, in an international airport! If you know and you can't contain them then the store should be shut until you do. Very dissapointed in m&s.